Computer 1: Dell XPS, WinXP
Computer 2: HP Laptop, Vista Home Premium
Computer 3: Vista Home Premium (still working)
All Pentium Processors (4 I think) and within a few years old.
All had up to date patches and antivirus software, though C1 has the Google thing, and C2 has McAfee protection that ran out of subscription about a month or two ago and so hasn't got the latest definitions. (I know...I couldn't afford to renew, but I know about the freebies...)
I ran whatever diagnostic programs I could find on the machines by pushing various F keys. So far the C1 system found no reason for the failure to boot windows. On the laptop I ran the disk self test and got this: phoenix bios test status 10009 replace hard disk.
Second time I ran it it was OK. Third time back to the 10009 message. Can't find that same test on C1, but another disk check "seems" to say that the HDD is OK.
I also hve tried antivirus boot disks (Kaspersky, Avira) and have had trouble getting any of them to even attempt to clean either machine. All tell me their virus defs are out of date and that I should update, meanwhile I've updated the latest versions I could find and obviously can't update dl an update to a computer that won't even boot into Windows. I'm about to try Bit-Defender, but expect more of the same.
Oh, I should mention, also, that unauthorized charges were just made to one of my credit cards over the past two days. So did I manage to get keylogger and hard disk zapper and god only knows what else?
Looks like I'm in need of some detailed advice. Is this the forum I should be posting this in? If not, is there one here or can anyone recommned a group where I could find someone patient enough to offer some sage guidance?
I'm no expert, but have always been able to fix all my computer problems with the kind advice of friends both online and off. If I haven't described things clearly, I can do so if I"m told what's needed and I follow directions well.
Thanks for any help,
Edit: So guess I need to invoek my warranty and get HP to replace the HDD on the laptop. Further testing revealed that there is no OS on C1. So, obviously I need to reinstall. So, I'm wondering what happened. Is there a piece of malware that could do all this over the network and if so, why is C3 still apparently OK?
Also wondering, how can I tell if any malware will remain once I get the computers up and running again? Maybe a stupid question, but what about rootkits?
Edited by kar_mc1, 20 June 2009 - 01:16 PM.