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msn! hep!


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#1 kimster~

kimster~

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Posted 20 June 2009 - 07:43 AM

hey.
i thought i've cleared my comp already, but apparently not.
my msn has been sending random links to ppl once again.
i've used malware and spybot to scan and yeah.
but looks like the problem is still there?

what can i do?/
thanks

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#2 Zllio

Zllio

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Posted 23 June 2009 - 03:11 AM

Hi kimster,

When you said you've used malware and spybot to scan, do you mean you ran MalwareBytes? If so, could you post one of the logs that is kept in the program under the tab that's called something like Reports and Logs, which will best show what kinds of things it has found. If it didn't find anything, please tell me that.

Then please do the following:

1) From your regular user account..


Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.




2) Then perform an onlinescan with Panda Active Scan 2.0
(please use this scanner instead of any other scanner!)


Panda Online- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button
- Save Report and save it to a convenient location.
Post the contents of the Panda scan report together with a new hijackthislog.


3) Reports and logs:
  • MalwareBytes log
  • Active Scan log from Panda
Let me know how this went?
Zllio





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