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ie7 cannot display the web page


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24 replies to this topic

#1 yawas

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Posted 20 June 2009 - 06:04 AM

Hi i'm new in this forum. As i viewed some topics in this forum, i've noticed that many of the problems were solved. WOW.!!!! So i search for a topic that is almost the same problem as mine, and i only found this one (

http://www.bleepingcomputer.com/forums/t/232593/can-not-access-hotmail-ie-can-not-display-webpage-error/

). It's the closest topic i've found. I followed it hoping that its solution can solve my problem but nothing happened. So i decided post my problem.

Here's my problem.

my company computer ie6 can access internet, the only problem is that it can't open a new window so i decided to upgrade it to ie7. it works fine at first but a day later when i tried to search, it just say " internet explorer cannot display the web page".

what seems to be the problem? i have already used superantispyware and malwarebytes.

need help plss.

Edited by yawas, 20 June 2009 - 06:09 AM.


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#2 yawas

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Posted 20 June 2009 - 06:51 AM

i also want to add that i am using firefox right now for the internet.

#3 yawas

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Posted 20 June 2009 - 09:35 AM

up.........

#4 yawas

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Posted 20 June 2009 - 03:22 PM

i need help plsss...anybody?

#5 acelsolcier

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Posted 20 June 2009 - 05:01 PM

Try updating to Internet Explorer 8 and make sure there's a connection you can check it on the right down part of the desktop something like a two mini pc. You mention that you try the TUT on that link can you post the log. And also please be patient you post 4 times in a row.

Edited by acelsolcier, 20 June 2009 - 05:02 PM.


#6 yawas

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Posted 20 June 2009 - 05:45 PM

thank you for the reply. i have a connection in this pc im using mozilla to access in the internet.

this is the latest log in mbam when i followed the link i mentioned above.


Malwarebytes' Anti-Malware 1.37
Database version: 2283
Windows 5.1.2600 Service Pack 2

6/19/2009 5:19:31 PM
mbam-log-2009-06-19 (17-19-31).txt

Scan type: Quick Scan
Objects scanned: 163805
Time elapsed: 25 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\StormCodec_Helper (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowCpl\1 (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Control Panel\Homepage (Hijack.Homepage) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system\svchost.exe) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\aabpartosa\local settings\Temp\nsb14.tmp\System.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\Ringz Studio\Storm Codec\StormSet.exe (Trojan.Agent) -> Quarantined and deleted successfully.


log after.

Malwarebytes' Anti-Malware 1.37
Database version: 2283
Windows 5.1.2600 Service Pack 2

6/19/2009 8:01:02 PM
mbam-log-2009-06-19 (20-01-02).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 233042
Time elapsed: 2 hour(s), 16 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Edited by yawas, 20 June 2009 - 05:47 PM.


#7 acelsolcier

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Posted 20 June 2009 - 05:59 PM

Ok open your internet explorer 7 click Tools located at the top right corner of your browser then click Internet Options.
- Go to Privacy Tab and make sure the Pop-up blocker box is checked and your setting is Medium
- At Programs Tab disable every Add-ons you have
- And at Advance Tab Press Reset then Apply close your browser and start it again
If the problem still occur try searching for internet explorer no-add on on your computer.

#8 acelsolcier

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Posted 20 June 2009 - 06:05 PM

Here's more infos :

Method 1: See whether you can view another Web page
To do this, follow these steps:
Start Internet Explorer.
In the Address bar at the top of the browser window, enter one of the following addresses:
http://www.microsoft.com (http://www.microsoft.com)
http://www.msn.com (http://www.msn.com)
http://support.microsoft.com (http://support.microsoft.com/)

Method 2: Run the Network Diagnostics tool in Internet Explorer
To do this, follow these steps:
Start Internet Explorer, and then try to access the Web page that is displaying the error message.
On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
It was unable to find a problem.
It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.
Note Internet Explorer 6 users click Detect Network Settings
Click IP Address, and note the IP Address. You may need it for future troubleshooting.
Follow the steps in the Network Diagnostics tool to fix any connection problems.
Start Internet Explorer.
If you receive the same error message, go to the next method

Method 3: Reset the modem or the router
To do this, follow these steps:
Disconnect the cable that connects the computer to the modem.
Turn off the modem and the router.
Collapse this tableExpand this tableNote If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.

Restart the computer.
After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
Make sure that all network cables are securely connected.
Start Internet Explorer.
If you receive the same error message, go to the next method.

Method 4: Use the Delete Browsing History feature
If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:

Internet Explorer 7
Start Internet Explorer.
On the Tools menu, click Delete Browsing History.
Select the check box next to Temporary Internet Files.
Select the check box next to History.
Select the check box next to Form data.
Select the check box next to Cookies.
At the bottom of window, click Delete.
Close Internet Explorer, start Internet Explorer again, and then try to access the Web

Method 5: Use the Internet Explorer (No Add-ons) mode
To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

Note Internet Explorer (No Add-ons) mode is only available for Internet Explorer 7 and Internet Explorer 8.

If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:
Click Tools, and then click Internet Options.
Click the Programs tab, and then click Manage add-ons.
Click an add-on in the Name list, and then click Disable.
Repeat step 3 until you identify the add-on that is causing the issue.

#9 yawas

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Posted 20 June 2009 - 06:20 PM

all add-ons disable- failed
ie no add-ons- failed

internet explorer cannot display web page.

theirs even no diagnose to click.


i have tried all the methods (except diagnose since theirs no diagnostic link )nothing happens.

Edited by yawas, 20 June 2009 - 06:47 PM.


#10 Budapest

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Posted 20 June 2009 - 08:48 PM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 yawas

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Posted 21 June 2009 - 03:39 PM

thank you for the reply.

i followed your advice.
start>run>cmd>netsh winsock reset>successful>reboot
start>run>cmd>ipconfig /flushdns>successfull>

start>run>local area connection>properties>internet protocol>obtaindns servers automatically>reboot
after the reboot it can't connect to internet through firefox so i put back the numbers in those 5 boxes and reboot it again.

am i in the right direction? sorry for being such a noob.

tell me whats next.

#12 Budapest

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Posted 22 June 2009 - 04:48 AM

Try this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 yawas

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Posted 22 June 2009 - 08:27 PM

i followed the topics proccedure..and it goes well. here the log. i also included the HJT log for you to see.
i just want to add that this computer can't send/recieve outlook messages too.

TRANSO is my domain.

SdFix log:

SDFix: Version 1.240
Run by OLRUIZ on Tue 06/23/2009 at 08:31 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWSPacuks.doc - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-06-23 08:46:02
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd\Cfg]
"s1"=dword:5468dd94
"s2"=dword:4c6b252f
"h0"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet007\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet008\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet009\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet010\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet011\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet012\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"h0"=dword:00000000
"khjeh"=hex:31,6f,77,bf,93,32,a2,5c,cb,77,ed,4b,9c,23,7c,8f,0d,23,da,50,d7,..

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:*:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"
"C:\\Program Files\\Yahoo! Games\\Spider-Man 2 Web of Words\\Spider-Man 2 Web of Words.exe"="C:\\Program Files\\Yahoo! Games\\Spider-Man 2 Web of Words\\Spider-Man 2 Web of Words.exe:*:Disabled:Spider-Man 2 Web of Words"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\DNA\\btdna.exe"="C:\\Program Files\\DNA\\btdna.exe:*:Enabled:DNA"
"C:\\Program Files\\BitTorrent\\bittorrent.exe"="C:\\Program Files\\BitTorrent\\bittorrent.exe:*:Enabled:BitTorrent"
"C:\\Program Files\\Amis\\ChkAmisUpdMom.EXE"="C:\\Program Files\\Amis\\ChkAmisUpdMom.EXE:*:Enabled:Check AMIS Update v3.0 host:MOM"
"C:\\Program Files\\Motorola\\Software Update\\msu.exe"="C:\\Program Files\\Motorola\\Software Update\\msu.exe:*:Enabled:msu"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Mon 18 May 2009 161,288 A.SHR --- "C:\Program Files\SecurityServer.exe"
Wed 4 Aug 2004 1,667,584 ..SH. --- "C:\Program Files\Messenger\msmsgs.exe"
Wed 4 Aug 2004 20,489 A..H. --- "C:\WINDOWS\system32\MFC421.dll"
Mon 18 May 2009 161,288 A.SHR --- "C:\Documents and Settings\aabpartosa\Application Data\SecurityServer.exe"
Sat 15 Jul 2006 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Sun 16 Jul 2006 401 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv18.bak"
Fri 30 Mar 2007 401 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv19.bak"
Mon 18 May 2009 161,288 A.SHR --- "C:\Documents and Settings\noparcon\Application Data\SecurityServer.exe"
Mon 18 May 2009 161,288 A.SHR --- "C:\found.001\dir0000.chk\Application Data\SecurityServer.exe"
Sat 13 Nov 2004 37,376 A..H. --- "C:\Program Files\Common Files\Adobe\ESD\DLMCleanup.exe"
Wed 11 Feb 2009 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\3c6f8c675dda4c90065d5a0d8d50f885\BIT1B.tmp"
Tue 17 Feb 2009 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\78106ad536d918787c4c09a96ef7eff9\BIT29.tmp"
Mon 14 Apr 2008 444 ...HR --- "C:\Documents and Settings\olruiz\Application Data\SecuROM\UserData\securom_v7_01.bak"
Tue 19 Jun 2007 47,616 A..H. --- "C:\Documents and Settings\olruiz\Desktop\CEJDE\ot2008\OT ATTACHMENTS\~WRL0001.tmp"
Tue 19 Jun 2007 154,112 A..H. --- "C:\Documents and Settings\olruiz\Desktop\CEJDE\ot2008\OT ATTACHMENTS\~WRL3692.tmp"
Tue 19 Jun 2007 47,616 ...H. --- "C:\Documents and Settings\olruiz\Desktop\CEJDE\vese OT\OT ATTACHMENTS\~WRL0001.tmp"
Tue 19 Jun 2007 154,112 ...H. --- "C:\Documents and Settings\olruiz\Desktop\CEJDE\vese OT\OT ATTACHMENTS\~WRL3692.tmp"

Finished!


Edited by Orange Blossom, 23 June 2009 - 12:05 AM.
HJT log removed. ~ OB


#14 Orange Blossom

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Posted 23 June 2009 - 12:07 AM

Hello yawas,

I have removed your HiJack This log as we don't analyze them in this forum and so you can continue receiving assistance in the Am I Infected forum. If it is determined that you need to post in the HiJack This forum, you will receive specific instructions at that time.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#15 Budapest

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Posted 23 June 2009 - 01:07 AM

Run these two fixes:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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