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Dektop Pop Ups and Audio Ads


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#1 1775834444

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Posted 19 June 2009 - 02:43 PM

I have a Windows XP Media Center computer, and recently I have been getting pop ups when my internet isn't even in use. I use firefox, but the pop ups are always in internet explorer. As well, I have been occasionally getting audio ads on my desktop. I've done 3 or 4 virus scans and they all say that they've gotten rid of any spyware, adware, viruses etc, but the problem continues. Here is my list of processes from Ctrl Alt Delete:


Process PID CPU Description Company Name
System Idle Process 0 85.29
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4 2.21
smss.exe 696 Windows NT Session Manager Microsoft Corporation
csrss.exe 1072 Client Server Runtime Process Microsoft Corporation
winlogon.exe 1100 Windows NT Logon Application Microsoft Corporation
services.exe 1144 0.74 Services and Controller app Microsoft Corporation
WRConsumerService.exe 1336 WRConsumerService Webroot Software, Inc.
ati2evxx.exe 1352 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 1368 Generic Host Process for Win32 Services Microsoft Corporation
hpqbam08.exe 3412 HP CUE Alert Popup Window Objects Hewlett-Packard Co.
hpqgpc01.exe 5060 GPCore COM object Hewlett-Packard
wlcomm.exe 3180 Windows Live Communications Platform Microsoft Corporation
svchost.exe 1456 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1496 Generic Host Process for Win32 Services Microsoft Corporation
msb.exe 3676
svchost.exe 1576 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1716 Generic Host Process for Win32 Services Microsoft Corporation
CCSVCHST.EXE 164 Symantec Service Framework Symantec Corporation
spoolsv.exe 420 Spooler SubSystem App Microsoft Corporation
svchost.exe 532 Generic Host Process for Win32 Services Microsoft Corporation
AppleMobileDeviceService.exe 768 Apple Mobile Device Service Apple Inc.
AluSchedulerSvc.exe 784 Automatic LiveUpdate Scheduler Service Symantec Corporation
mDNSResponder.exe 892 Bonjour Service Apple Inc.
ehRecvr.exe 924 Media Center Receiver Service Microsoft Corporation
ehSched.exe 968 Media Center Scheduler Service Microsoft Corporation
svchost.exe 1656 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1708 Generic Host Process for Win32 Services Microsoft Corporation
jqs.exe 1704 4.41 Java™ Quick Starter Service Sun Microsystems, Inc.
LSSrvc.exe 1912
MDM.EXE 640 Machine Debug Manager Microsoft Corporation
svchost.exe 1636 Generic Host Process for Win32 Services Microsoft Corporation
SpySweeper.exe 2568 Spy Sweeper Engine Webroot Software, Inc. (www.webroot.com)
SSU.exe 1968 Spy Sweeper SSU Webroot Software, Inc. (www.webroot.com)
symwsc.exe 492 Norton Security Center Service Symantec Corporation
dllhost.exe 636 COM Surrogate Microsoft Corporation
iPodService.exe 616 iPodService Module Apple Inc.
alg.exe 4256 Application Layer Gateway Service Microsoft Corporation
symlcsvc.exe 1596
svchost.exe 6072 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 2672 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 1156 1.47 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 3232 ATI External Event Utility EXE Module ATI Technologies Inc.
askmgr.exe 2308 Windows TaskManager Microsoft Corporation
GoogleUpdate.exe 1516 Google Installer Google Inc.
explorer.exe 3340 Windows Explorer Microsoft Corporation
atiptaxx.exe 2320 ATI Desktop Control Panel ATI Technologies, Inc.
SOUNDMAN.EXE 2400 Realtek Sound Manager Realtek Semiconductor Corp.
QTTask.exe 672 QuickTime Task Apple Inc.
iTunesHelper.exe 1980 iTunesHelper Module Apple Inc.
realsched.exe 3868 RealNetworks Scheduler RealNetworks, Inc.
jusched.exe 2444 Java™ Platform SE binary Sun Microsystems, Inc.
SpySweeperUI.exe 2508 Spy Sweeper Client Executable Webroot Software, Inc.
ctfmon.exe 2904 CTF Loader Microsoft Corporation
Core.exe 3024 EA Download Manager Electronic Arts
msnmsgr.exe 3132 Windows Live Messenger Microsoft Corporation
hpqtra08.exe 608 HP Digital Imaging Monitor Hewlett-Packard Co.
hpqste08.exe 788 HP CUE Status Root Hewlett-Packard Co.
Updates from HP.exe 3228 Hewlett-Packard
firefox.exe 5136 Firefox Mozilla Corporation
WinRAR.exe 6036 WinRAR archiver Alexander Roshal
procexp.exe 5088 5.88 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
CCSVCHST.EXE 4012 Symantec Service Framework Symantec Corporation




Any help would be greatly appreciated
Thanks

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 19 June 2009 - 02:46 PM

Hi and welcome. I am moving this to the AM I INFECTED forum from XP as it appears you are.

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be

"Run as an Administrator".


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's

Teatimer), they may interfere or alert you. Temporarily disable such programs or

permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your

    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can

proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM

from removing all the malware.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 1775834444

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Posted 19 June 2009 - 03:26 PM

Thank you so much!!! Here is the report:
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
C:\WINDOWS\msb.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ColdWare (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\msb.exe (Trojan.FakeAlert) -> Delete on reboot.
c:\WINDOWS\msa.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\hp_administrator\Desktop\setupxv.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\RegClean Scheduled Scan.job (Rogue.RegClean) -> Quarantined and deleted successfully.

#4 boopme

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Posted 19 June 2009 - 03:39 PM

hey, you're welcome.. :et's do these next and hopefully we will have this beat.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 1775834444

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Posted 19 June 2009 - 04:23 PM

:trumpet: :inlove: :thumbsup: :flowers:

Ok I did what you just said, then waited about 15 - 20 mins and . . .

YAY!!! No more pop ups OR audio ads!!!! Yes! It's been 4 days now trying to fix this, and it looks like it's finally beat!

THANK YOU so much! You rock!

#6 boopme

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Posted 19 June 2009 - 06:28 PM

Hehe, Thanks..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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