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Cannot get rid of Win32TrojanTDSS


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6 replies to this topic

#1 kaity hall

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Posted 19 June 2009 - 02:29 PM

I need to know how to get rid of this trojan, mainly because I really don't want my computer to be infected any longer.
I run Windows XP w/ Service Pack 3.

I've used many programs to try to get rid of it, including Ad-Aware Anniversary Edition, Symantec AntiVirus Corporate Edition, and Malwarebytes. Symantec never really picked it up, Malwarebytes did only once, and Ad-Aware picks it up CONSTANTLY, but when I go to Quarantine it, my bottom toolbar disappears, then reappears, and then Ad-Aware almost immediately begins its "Smart Scan" again and finds the Trojan once again.

It's been doing this for about a week and a half now. It has been accompanied by random Internet Explorer pop ups that have sound that I can't see, but can definitely hear, as well as pop ups that say "Google Installer has encountered a problem and needs to close." The pop ups go away when I end the Internet Explorer process, but they always seem to come back.

I am not sure what to do, but I would like to do so myself so I don't have to take my computer to get it fixed. Any help will be really appreciated and I can provide any further information if need be. I hope I also posted this in the right location...thanks!

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#2 Blade

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Posted 19 June 2009 - 02:54 PM

Hello kaity hall and :thumbsup: to Bleepingcomputer.

Is Malwarebytes fully updated? you should have database version 2308. You can check what database version you have by going to the update tab after launching the main program. If Malwarebytes is not fully updated, please update it, run a scan, then post the log back here for my review.


In addition, please follow the steps below

***************************************************

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
In your next reply, please include the following:
Malwarebytes log (if applicable)
SUPERAntiSpyware log

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#3 kaity hall

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Posted 20 June 2009 - 04:51 PM

Malwarebytes log
-----------------------------------
Malwarebytes' Anti-Malware 1.38
Database version: 2309
Windows 5.1.2600 Service Pack 3

6/19/2009 5:01:40 PM
mbam-log-2009-06-19 (17-01-40).txt

Scan type: Quick Scan
Objects scanned: 105194
Time elapsed: 47 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\UACpamlhvwilubrsoc.dll (Trojan.TDSS) -> Delete on reboot.
\\?\globalroot\systemroot\system32\UACvvlokkwdfhfdkdy.dll (Trojan.TDSS) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{db80ff64-932a-4c4b-a502-66d1f2e9b0be} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\net (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\net (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\net (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\UACpamlhvwilubrsoc.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
\\?\globalroot\systemroot\system32\UACvvlokkwdfhfdkdy.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\UACmfwmqkdlofecbty.dll (Trojan.TDSS) -> Delete on reboot.
c:\WINDOWS\system32\UACoedlojtkbhrxvmn.dll (Trojan.TDSS) -> Delete on reboot.
c:\WINDOWS\system32\UACpamlhvwilubrsoc.dll (Trojan.TDSS) -> Delete on reboot.
c:\WINDOWS\system32\UACsolajarprssyqiw.dll (Trojan.TDSS) -> Delete on reboot.
c:\WINDOWS\system32\UACvdeyxaiywtflxto.dll (Trojan.TDSS) -> Delete on reboot.
c:\WINDOWS\system32\UACvvlokkwdfhfdkdy.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\drivers\UACykconymmwhfbbhl.sys (Trojan.TDSS) -> Delete on reboot.
c:\documents and settings\Owner\local settings\Temp\SafA4.tmp\SpaMania_1113_dwn.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\UAC5612.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\UAC70b9.tmp (Trojan.TDSS) -> Delete on reboot.
c:\WINDOWS\Temp\UACedbe.tmp (Trojan.TDSS) -> Delete on reboot.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.




Yet for some reason, the SUPERAntiSpyware did not create a log...it removed about 7 threats. I cannot remember what they are though. Eek, I'm sorry.
So far, so good, though! My computer is acting a lot better and all the symptoms from before are basically gone.

#4 Blade

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Posted 20 June 2009 - 05:43 PM

Glad to here your computer is running better :thumbsup:

You may recover the log from SUPERAntiSpyware by going to the main screen, clicking Preferences, and then the Statistics/Logs tab.

Also, in order to ensure that Malwarebytes permanently took care of everything, please run another scan and post the log here.

In your next reply, please include the following:
SUPERAntiSpyware log
New Malwarebytes log

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#5 kaity hall

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Posted 21 June 2009 - 02:16 PM

Here is the Malwarebytes log.

Malwarebytes' Anti-Malware 1.38
Database version: 2309
Windows 5.1.2600 Service Pack 3

6/21/2009 3:13:58 PM
mbam-log-2009-06-21 (15-13-58).txt

Scan type: Quick Scan
Objects scanned: 94270
Time elapsed: 24 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)





The thing is about SUPERAntiSpyware, was that it didn't seem to ever record a log. I did that before, as well as again this time and nothing ever showed up. There are no logs listed, so I'm not really sure why that happened. I think my computer may have returned to normal, though. Thank you for all of your help.

#6 boopme

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Posted 21 June 2009 - 02:32 PM

Hello, sometimes this happens and it comes back after a shut down and reboot. Also it sometimes shows up in the Admin or other user account.
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#7 Blade

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Posted 21 June 2009 - 04:34 PM

Glad everything is running better, you seem good to go!

Surf Safe!

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