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Unclassified Malware


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#1 mycomputerisbleeping

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Posted 19 June 2009 - 09:56 AM

Hello,

About a month ago I did a Comodo Virus Scan when I first installed it. It kept popping up one threat, either a Heur.Suspicious or as Unclassified Malware. Initially, I quarantined it and was satisfied that Comodo had detected what Spyware Doctor, my previous Anti Virus software, hadn't. Alas! I began daily scans to ensure my computer's protection when I come across the same file almost day after day, which kept popping up in different directories. The file is usually a variation of "jesterbb".dll with the last two letters changing (the b's not the dll). I've been becoming increasingly paranoid about this, so I backed up all my important files and reformatted, thinking all will be well afterwards. However, after I reformat and reinstall Comodo, the file came back and sometimes appeared in the D drive, where the information to reformat my computer is! I can't do a system restore because I always reformatted.

So just to make sure I came to install Comodo on my laptop to make sure it does not have the malware. It does.

I have no idea what to do, I could really appreciate some help to get rid of this never ending virus/malware/whatever.

Thank you,
mycomputerisbleeping

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#2 frankp316

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Posted 19 June 2009 - 10:50 AM

Is this affecting your computer at all? I'm wondering if it's a false positive or a Comodo glitch. It might be worth your time to check out their forum. Maybe someone else is having the same problem. Not long ago, I had a similar issue with Super Anti Spyware and it turned out to be a glitch on their end after they had me do some tests.

#3 garmanma

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Posted 19 June 2009 - 10:51 AM

How did you back up your files?
Run this app. with the backup device attached (hold down the shift key while attaching)
------------------------------------------------

Please download
Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
-----------------------------------

Then scan with Mbam



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#4 mycomputerisbleeping

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Posted 22 June 2009 - 01:56 PM

Thank you both for your responses. After backing up my files, I am unsure of how to proceed. If I had not installed Comodo Security Suite, I would have never noticed a difference in my computers performance, it still runs at the same speed. I have completed multiple scans with Comodo, on both computers (laptop and desktop) all resulting in threats being found, which are related, even after quaranting all previously found threats. I am afraid to reformat my desktop which I already have done multiple times, because I have found threats (TrojWare, Unclassified, the majority are Heur.Suspicious) on my D: drive which is the partition which contains the files used to reformat, meaning they will probably be still on the same D: drive; This already happened more than once.

What do I do now? This virus is killing me, it's so pesky and I'm finding myself increasingly paranoid that my information will be spread across portions of the internet.

Will a HijackThis log help to get rid of this virus? Obviously, it has the ability to spread across my network, so how would I go about making sure to get rid of this damn thing?
Thanks in advance.

Edited by mycomputerisbleeping, 22 June 2009 - 02:00 PM.


#5 garmanma

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Posted 22 June 2009 - 05:58 PM

Why don't you follow the directions for the mbam scan?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 mycomputerisbleeping

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Posted 23 June 2009 - 11:21 AM

Sorry for not properly expressing myself. I forgot to mention that I had done the mbam scan and 2 results popped up, here is an image of the scan on my laptop.
Posted Image
The MBAM Scan on my desktop turned up nothing, but the Comodo virus scan for the dekstop is here:
Posted Image
The virus seems to be hiding itself in everyday files; yesterday it showed itself in the Photoshop directory on this laptop, but today its nothing on this laptop. Should I quarantine or remove these files? I've tried removing and quarantining, but nothing has worked as they keep coming back in different directories.

Thanks again for your support.

Edited by mycomputerisbleeping, 23 June 2009 - 03:24 PM.


#7 garmanma

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Posted 23 June 2009 - 06:07 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 mycomputerisbleeping

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Posted 24 June 2009 - 09:42 AM

Wow, the ATD Cleaner cleaned 2.8 gigs on my laptop! On my desktop, it was 44 megs.

I ran the superantispyware on both computers, but it turned up nothing on both counts.

This virus is ridiculous; I just realized I can't open my D:/ drive, whenever I try to I get a prompt: "Cannot open because Info.exe is not found" and I believe I once got Info.exe as a Trojan horse located in the D: Drive.

Thanks your your support

Edited by mycomputerisbleeping, 24 June 2009 - 09:47 AM.


#9 garmanma

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Posted 24 June 2009 - 05:32 PM

See if DR. Web shows anything


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 mycomputerisbleeping

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Posted 27 June 2009 - 10:09 AM

Before I have even started a scan, I got a problem. When I open up CureIt! I get this pop up from Comodo;
Posted Image
The problem there is, I can't see the full directory of the file. I tried searching for it through the Windows Search, but my explorer.exe crashed in the process. I quarantined that y58ys.exe.

I will edit this post with the results of the scan in a few moments.
Thanks again.

#11 garmanma

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Posted 27 June 2009 - 07:34 PM

Try this:


To resolve this, download Autoruns,
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to y58ys.exe.

Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.

My concern is with the amount of things found by ATF. I'm afraid we might just be p**ing in the wind, so to speak
I'm not that familiar wit Comodo AV You might have to disable Comodo while running the scan Just remember to re-enable it before going online
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 mycomputerisbleeping

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Posted 14 August 2009 - 10:32 PM

Hi,
I had decided to send my computer in for repair. They say they replaced the hard drive (softloaded) (whatever that means), and I got it back, installed Comodo, and got all of these results :thumbsup:
Posted Image
Posted Image

What should I do? Are these false positives? I had previously used all of the programs that you provided for me, all to no avail. Thanks again.

Edited by mycomputerisbleeping, 14 August 2009 - 10:36 PM.


#13 mycomputerisbleeping

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Posted 15 August 2009 - 10:35 AM

I just woke up and had an epiphany. I have realized that this pest, surviving multiple scans and reformats, must be hiding on the D: drive, the partition drive, which doesn't get wiped clean every time I reformat it. The D: drive is also where a lot of the results show up. How can I get rid of the D: drive, or reformat it separately?

#14 DaChew

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Posted 15 August 2009 - 11:56 AM

I had decided to send my computer in for repair.


Either demand a refund or have them fix this, your recovery partition is infected(as you guessed)

The hard drive will have to be wiped totally, the infection is probably a delf/virut variant

Reinstall must be made from factory supplied disks intended for a reinstall on a new hard drive.
Chewy

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#15 mycomputerisbleeping

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Posted 16 August 2009 - 10:08 AM

Either demand a refund or have them fix this, your recovery partition is infected(as you guessed)

The hard drive will have to be wiped totally, the infection is probably a delf/virut variant

Reinstall must be made from factory supplied disks intended for a reinstall on a new hard drive.

Thank you for your response. Since I figured I had nothing to lose, I deleted the partition, which is my D: drive, and after doing so, I got no results on Comodo AntiVirus.

I would agree with your diagnosis of a virut virus, after googling it I am pretty sure this virus has infected many .exe's on my computer. For example, some files in my C:\Windows\i386 folder, and C:\Windows\system32 which I am pretty sure are very important files, were infected.

The majority of infected files are detected as Heur.Suspicious, which I might infer means they could be not very harmful at all, on the other hand, they're in these crucial Windows directories, making me change my mind.

Do you think I still have to get a new hard drive?




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