Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I'm infected I need help


  • Please log in to reply
1 reply to this topic

#1 leilaluis

leilaluis

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:07:16 PM

Posted 19 June 2009 - 08:25 AM

Hi everyone , hows it going I not doing too good my computer is infected with i think 4 virus and I don't know how to get rid of them I had mcAfee supposly protecting my system but it sucks and I don't know how but I got infected and I know I m infected because I called mcafee and a rep told me to hit the start button and click on run and type this message ( ping download.mcafee.com) and then i got a different message and the rep at mcafee told me that means Im infected then she basically told me that mcafee does suck and because their security isn't strong enough and could block the virus out i now must pay a crazy amount of money to remove . But its crazy and i know i can fix it or have someone else fix it. please help me the message i got back reads like this



Microsoft Windows XP [Version 5.1.2600]
Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\kenyiro>ping download.mcafee.com

Pinging download.mcafee.com [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\kenyiro>

Edited by leilaluis, 19 June 2009 - 08:26 AM.


BC AdBot (Login to Remove)

 


#2 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 19 June 2009 - 10:28 AM

Hi,

Let's take a look. :thumbsup:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users