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IE 8 and Google Link problems


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9 replies to this topic

#1 mozley411

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Posted 19 June 2009 - 12:17 AM

When I click on a google link it redirects me to another page, not the link I wanted. Internet Explorer 8 is constantly giving me error messages and sometimes closes abruptly.
Microsoft Windows XP Professional Version 2002 Service Pack 3
IE 8 error message:
AppName: iexplore.exe AppVer: 8.0.6001.18702 ModName: unknown
ModVer: 0.0.0.0 Offset: 051c9c5c

Edited by mozley411, 19 June 2009 - 12:48 AM.


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#2 MalwareMutilator

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Posted 19 June 2009 - 08:31 AM

Hello Mozley411,
My name is MalwareMutilator (MM for short). Welcome to Bleeping Computer. :flowers:

In order for me to better understand the possible malware issues on your computer, I am going to ask you to perform a scan which will require you to download a specialized program. Even if you have already run this program at an earlier time, please proceed as follows:

Step #1

Download and run MBAM:

Because some types of malware can be easily removed, I recommend Malwarebytes Anti-Malware be run. MBAM is an advanced piece of software which may possibly resolve a number of the issues on your machine. It's important to let me know, however, if you experience any trouble accessing the site, downloading from it, or actually opening the program to run. Some rootkits specifically target MBAM, thus, the inability to run the program may possibly indicate a more serious problem.

Please download Malwarebytes Anti-Malware (v1.38) and save it to your desktop.

alternate download link 1
alternate download link 2

If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.

  • Press the OK button to close that box and continue.

  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and Scan in progress will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say The scan completed successfully. Click 'Show Results' to display all objects found.
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Please save the contents of that report as it will needed with your next reply. Now, exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Step #2

Download and run ATF Cleaner:
  • Using this link, please download ATF Cleaner and save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Next, please place check marks in the following boxes:

    • Windows Temp
    • Current User Temp
    • All User Temp
    • Cookies
    • If you would like to keep your saved passwords, please click No at the Cookies prompt.
  • Temporary Internet Files
  • History
  • Prefetch
  • Java Cache
  • Click the [Empty Selected] button.
  • Click Exit.
After completing the above steps, pleae post the contents of the MBAM log with your next reply.

After reviewing your log I will furnish you with additional instructions. :thumbsup:

Regards,

MM

#3 mozley411

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Posted 19 June 2009 - 09:29 PM

I downloaded the malware file and installed it, but it won't open.

#4 MalwareMutilator

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Posted 20 June 2009 - 07:52 AM

Hello Mozley411, :flowers:

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

Please try the above steps and post the log if possible. :thumbsup:

Regards,

MM

#5 mozley411

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Posted 20 June 2009 - 11:16 PM

There is not an exe file when I download mbam. I have uninstalled it and reinstalled it several times with no luck. The only file that is an executable file is the uninstall file. :thumbsup:

#6 boopme

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Posted 21 June 2009 - 11:38 AM

Hello, try this uninstall then download again.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

If that still fails run ROOTREPEAL

Next Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 mozley411

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Posted 23 June 2009 - 11:10 PM

Could still not run MBAM and tried to do the RootRepeal and this is what my system did, I did get it to start scanning, but halfway through it stopped and gave me another error message and then just closed: Hope you can see the picture clearly

http://picasaweb.google.com/mozley411/Comp...feat=directlink

Edited by mozley411, 24 June 2009 - 09:13 AM.


#8 boopme

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Posted 24 June 2009 - 12:06 PM

Hi,We need to loook deeper in the PC.


You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 MalwareMutilator

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Posted 24 June 2009 - 12:54 PM

Hey Boopme, :flowers:

Many thanks for your professional assistance with this topic. I totally agree with you that this user may ultimately require specialized help from our Malware removal team.

I am going to turn this topic over to you for the remainder of the session.

Thanks again, :thumbsup:

MM

#10 Orange Blossom

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Posted 24 June 2009 - 07:37 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/236470/cannot-run-mbam-or-rootrepeal/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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