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Unable to Display Internet Pages


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#1 RSM52

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Posted 18 June 2009 - 07:56 PM

I am unable to display Internet Pages. I have good Internet connectivity (i.e. good IP address and good e-mail connectivity) however whenever I try to open Internet sites (e.g. MSN, Comcast, Google, etc.) I get the alert Unable to open page.

I have run Network Diagnostics for Windows XP with the following results:

HTTP, HTTPS, FTP Diagnostic --

warn FTP (Passive): Error 12029 connecting to ftp.micorsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.micorsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.micorsoft.com: A connection with the server could not be established

warn FTP (Active): Error 12029 connecting to ftp.micorsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established

error Could not make HTTP connection
error Could not make HTTPS connection
error Could not make FTP connection

info Redirecting user to support call

Gateway Diagnostic --
info The following proxy configuration is being used by IE: Automatically Detect Settings: Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): (info available on request)
info This computer has the following IP address(es): (info available on request)
info The default gateway is inn the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gatewas was reached via ICP Ping in 1 try(ies)
info TCP port 80 on host 65.55.12.249 was successfully reached
info The internet host www.microsoft.com was successfully reached
info The default gatewayis OK

IP Layer Diagnostic --
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed

IP Configuration Diagnostic --

info Valid IP address detected: (info available upon request)

Secont HTTP, HTTPS, FTP Diagnostic -- run with same results as above.

We received a spurious e-mail that had a zip attachment with embedded file with *.jpg .exe extenstion that I now believe may have caused a malware infection. However, when I ran Cyberdefender I received no reports of malware / spyware / viruses. Prior to installing / running Cyberdefender I tried to run Norton 360 that was installed on the computer and it would not open.

I have gone through all possible troubleshooting with ISP provider, ran SDFix, manually uninstalled Norton 360, all to no avail.

Any suggestions on how this problem my be cleared up short of completely rebuildiing the software configuration?

Running Windows XP SP3.

Edited by RSM52, 18 June 2009 - 07:57 PM.


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#2 Orange Blossom

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Posted 18 June 2009 - 09:23 PM

Hello,

Can you please verify something for me?

I see several lines with this:

Error 12029 connecting to ftp.micorsoft.com:


Is that a direct quote, a copy and paste, or did you type that out?

Also, do you know what you were trying to connect to when you got that error message?

More questions: Is it all internet pages you are unable to connect to or is it only certain kinds? Which browser are you using when this happens? Does it happen with more than one browser?

Orange Blossom :thumbsup:
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#3 RSM52

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Posted 20 June 2009 - 07:24 AM

To answer questions:

1. Information provided from Network Diagnistics for Windows XP Report was typed in. I'm using my laptop computer through wireless connection on the same internet connection as Desktop having the problems. Bolded headers in initial query were Diagnostic test

2. The Diagnostic connection runs the following test sequence with results:
- HTTP, HTTPS, FTP Diagnostic (checks HTTP, HTTPS, FTP connectivity)
- DNS Client Diagnostic
- Gateway Diagnostic (checks gateway)
-IP Layer Diagnostic (checks for corrupted IP routing table)
- IP Configuration Diagnostic (checks for valid IP address)
- Wireless Diagnostic (checks to wireless configuration)
- WinSock Diagnostic (checks WinSock status)
- Network Adaptor Diagnostic (checks Network location detection)
- HTTP, HTTPS, FTP Diagnostic (rechecks HTTP, HTTPS, FTP connectivity)

If necessary I could rerun the diagnostic, do a cut and past to file - air gap transfer - cut and past from file to next response

Connectivity issues are encountered on all pages / sites trying to connect to through IE7. Do not have any other browsers installed.

I even ran SDFix to see if that might help the problem -- All to no avail

#4 Orange Blossom

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Posted 20 June 2009 - 01:01 PM

No need to go back and copy and paste. I do want you to double-check something from the log. Check the spelling here:

ftp.micorsoft.com:

Does it say micorsoft as you have spelled it here or microsoft?

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#5 RSM52

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Posted 23 June 2009 - 07:05 AM

It should have read microsoft (fat finger error in typing)

#6 Orange Blossom

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Posted 23 June 2009 - 05:57 PM

Okay, thanks for verifying that. For a bit there I was afraid you had some horrible infection.

Looking at the log you posted, this looks to be the issue:

Corrupted IP routing table


What that says to me is that the table, grid, or map the computer uses to resolve addresses is messed up.

An analogy: A mailman uses a map to get to the addresses he/she needs to deliver the mail to. Someone, however, has scrambled the map so when the mailman goes to what the map says is such and such address he/she discovers that it is someplace else so the mailman can't deliver the mail. In the case of the computer, the computer says, hey that website isn't there, I can't show it to you.

Please note that this is my theory.

I'll see what I can find on that or see if I can find someone who knows something about that.

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#7 Grinler

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Posted 24 June 2009 - 11:08 AM

Open Internet Explorer. When it is open click on Tools and then Internet Options. Then click on the Connections tab and then press the Lan Settings button. Do you have it set to use a proxy server?

Also do the following:

1. Click on the start button and in the open: field type CMD and then press the OK button.
2. You should not be at a black dos prompt. At the prompt type the following:

ping www.example.com

Note, there is a space between ping and www.

3. Press enter on your keyboard.

At this point you should see something like this:

Pinging www.example.com [208.77.188.166] with 32 bytes of data:

Reply from 208.77.188.166: bytes=32 time=84ms TTL=50
Reply from 208.77.188.166: bytes=32 time=79ms TTL=50
Reply from 208.77.188.166: bytes=32 time=78ms TTL=50
Reply from 208.77.188.166: bytes=32 time=81ms TTL=50


When done, type exit and press enter to get back to your desktop.

Let me know what you find.

#8 Lorjack

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Posted 25 June 2009 - 10:35 AM

Boot into safe mode with networking and see if you can get a connection. Is IE the only browser that has problems?

#9 RSM52

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Posted 29 June 2009 - 05:33 PM

Grinler:

ran Pinging www.example.com [208.77.188.166] with 32 bytes of data:

Reply from 208.77.188.166: bytes=32 time=75ms TTL=51
Reply from 208.77.188.166: bytes=32 time=77ms TTL=51
Reply from 208.77.188.166: bytes=32 time=75ms TTL=51
Reply from 208.77.188.166: bytes=32 time=75ms TTL=51

Ping Statistics for 207.77.188.166:
Packests: Sent = 4, Recieved = 4, Lost = 0 (0% Lost),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 77ms, Average = 75ms

Lorjack:

Booted in Safe Mode with Neworking - Was able to access web pages
IE is only browser being used

#10 Grinler

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Posted 30 June 2009 - 10:28 AM

Do you use a firewall? If so, disable it when in normal mode and see if you can browse.

#11 RSM52

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Posted 07 July 2009 - 09:46 AM

In dong previous trouble shooting before coming to Bleeping Computer I did disable my firewall and it did not help.




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