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problems when online [Moved]


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#1 sluth

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Posted 18 June 2009 - 05:40 PM

Hello all, I have been using Firefox for a while now and lately I have been having some problems. One of the first things I have noticed is that when trying to view videos on youtube it simply comes to the page where you view the video and thats it, no video, where it should be playing it is just a black screen, with other videos though such as on snotr.com I am able to view them but they are really slow to load. I am sure it is not my flash and I have uninstalled and reinstalled my Firefox completely. Also I am not able to click on anything I search for in Google anymore, it only comes up with the address not found page, the only way I can search for stuff is if I copy and paste the site in green under where you can click on it. The last thing is that Internet Explorer keeps popping up when I use Firefox, if I were to use Internet Explorer nothing happens, but when I use Firefox it keeps popping up with random sites. I am hoping someone on here can help me please, the only other option I can think of to do is erase everything back to factory settings and I really dont want to loose everything on my computer. One more thing, I have spybot, ad-aware, ccleaner, and hijack this, if anyone wants to take a look at what hijack this shows, please tell me, I am not too sure what I am looking at when I use it.

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#2 Alex_Computer

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Posted 18 June 2009 - 06:56 PM

Hello,

Please run Malwarebytes Anti-Malware.

INSTRUCTIONS

Please download Malwarebytes' Anti-Malware from one of these places:
http://download.cnet.com/Malwarebytes-Anti...&tag=button
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.besttechie.net/mbam/mbam-setup.exe

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

EDIT: Remove HJT reference

Edited by garmanma, 21 June 2009 - 08:42 PM.


#3 Orange Blossom

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Posted 18 June 2009 - 10:18 PM

I am moving this topic to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 sluth

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Posted 21 June 2009 - 01:21 AM

OK, I am not too surprised that it found something, I am surprised at what and how much it found, anyways first I have what Malwarebytes found and then Hijack This

Malwarebytes:

Malwarebytes' Anti-Malware 1.38
Database version: 2317
Windows 6.0.6000

6/21/2009 2:08:29 AM
mbam-log-2009-06-21 (02-08-29).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 197107
Time elapsed: 55 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 6
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Windows\System32\dhcpcsvc632.dll (Worm.P2P) -> Delete on reboot.
c:\program files\podmena\podmena.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\podmena (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\podmena (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\podmena (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\podmenadrv (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\podmenadrv (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\podmenadrv (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\podmena (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Worm.P2P) -> Data: c:\windows\system32\dhcpcsvc632.dll -> Delete on reboot.

Folders Infected:
C:\Program Files\podmena (Trojan.Downloader) -> Delete on reboot.

Files Infected:
C:\Windows\System32\dhcpcsvc632.dll (Worm.P2P) -> Delete on reboot.
c:\program files\podmena\podmena.dll (Trojan.Agent) -> Delete on reboot.
c:\program files\podmena\podmena.sys (Trojan.Agent) -> Quarantined and deleted successfully.
c:\Users\travis\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\2V2JTF0H\pp.10[1].exe (Worm.Koobface) -> Quarantined and deleted successfully.
c:\Users\travis\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\2V2JTF0H\pp.10[2].exe (Worm.Koobface) -> Quarantined and deleted successfully.
c:\users\travis\appdata\local\microsoft\windows\temporary internet files\content.ie5\cp11vvqv\pin[1].exe (Trojan.LdPinch) -> Quarantined and deleted successfully.
c:\Users\travis\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\CP11VVQV\pdrv[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\travis\downloads\AV2009Install_77033903.exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\Windows\ld09.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\Windows\ro122458.dat (Worm.KoobFace) -> Quarantined and deleted successfully.



EDIT: HJT log removed - not allowed in this forum

Edited by garmanma, 21 June 2009 - 08:35 PM.


#5 garmanma

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Posted 21 June 2009 - 08:40 PM

When the mbam scan was done, did you click on the Remove Selected tab?
Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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#6 sluth

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Posted 22 June 2009 - 08:59 PM

Yes, I did click on remove selected and my computer seems to be working a lot better now, thank you all for the help!!

#7 garmanma

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Posted 23 June 2009 - 05:40 PM

If you say so
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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