Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Hijacked computer w/ virus: parasite "system security" locked computer


  • Please log in to reply
10 replies to this topic

#1 Alayne35

Alayne35

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:30 PM

Posted 18 June 2009 - 05:34 PM

Hi there. I am not so computer savvy, so pls bear w me. I was on an unemployment site, went into a 2ndary site, & that is when I got nailed w a virus (computer says worms & Trojans). This "Systems Security for PCs" is hosing up my computer, & 4 $50, it claims it can clean ur computer.

I looked online (I am on my phone) & read that it is a fraudulent site, & 2 download a killbot. However, I can't get my Internet up. Since I am unemployed, I just don't have the extra cash 2 pay a computer store. Can anyone please help? I know about all of the should haves, but right now my computer is toast. Thanks!

EDIT: Email address removed per forum rules

Edited by garmanma, 18 June 2009 - 06:17 PM.


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:01:30 PM

Posted 18 June 2009 - 06:19 PM

If you have access to another computer, you can burn this to a CD or download to a flash drive



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


---------------------------------

If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 Alayne35

Alayne35
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:30 PM

Posted 18 June 2009 - 06:29 PM

Thanks so much 4 ur response, but that is my problem, I can't access the Internet on my computer 2 do anything. I am posting this from my phone. I am also trying 2 get everything off my Run bar from the start menu. I would do all u suggest, but I cAnnot pull up any Internet, & my wireless is working. U stumped? LOL

#4 Alayne35

Alayne35
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:30 PM

Posted 18 June 2009 - 06:31 PM

Oh and I used search and destroy, 2 no avail yesterday. Thx 4 that suggestion, I did try.

#5 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,807 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:30 PM

Posted 18 June 2009 - 06:48 PM

Hello Alayne35,

Let's step back a moment.

1) Do you have access to another computer, perhaps at a library?

2) Do you have a flash or thumb drive, a CD, or a floppy? Something that you can download programs to at the other computer?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:01:30 PM

Posted 18 June 2009 - 06:48 PM

Does your nearby library have a computer or one of your friends?
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Alayne35

Alayne35
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:30 PM

Posted 18 June 2009 - 09:41 PM

Hi there. Thanks 4 ur patience. I found a friend 2 get your suggestion 2 a flash drive tomorrow. My concern now is that since this System Security business won't even allow me on the web, that it isn't going 2 work. I am also concerned that I won't even be able 2 upload it. It's hard 4 me 2 wrap my head around something that is supposed 2 work via the Internet, when I don't have the Internet.

Have u heard of killbot? I read online that it also worked. This sucks! LOL. Again thx 4 ur patience. I am just not positive that this will work.

#8 Alayne35

Alayne35
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:30 PM

Posted 18 June 2009 - 09:43 PM

Thx 4 the library suggestion. Already thought of that, however they r psycho strict. I can basically check out books & read hotmail, LOL

#9 Stang777

Stang777

    Just Hoping To Help


  • Members
  • 1,821 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:11:30 AM

Posted 18 June 2009 - 10:51 PM

If you get Malwarebytes and its update on a flash drive using another computer, you can install it to your computer from that flash drive and run it on your computer without being connected to the internet. To get the updates on the flash drive manually download them from the link in Garmanma posted and put that file on the flash drive too and after copying it to your computer, just double-click on mbam-rules.exe to install.

As long as you are getting that program put on a flash drive, I would also get SuperAntiSpyware and its update put on that flash drive too and run that after Malwarebytes.

Malwarebytes scans run a lot quicker than SuperAntiSpyware scans do.

I do not know how to have you get the updates for SuperAntiSpyware to put on the flash drive, but maybe someone will come along soon and tell how that can be done. If you cannot get the updates, still run the program, that might be enough to get you back to where you can connect to the internet and download the updates directly to your computer and then you can scan again with the updated versions. Seems like running an unupdated version is better than not running any.

Edited by Stang777, 18 June 2009 - 11:02 PM.


#10 Alayne35

Alayne35
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:30 PM

Posted 23 June 2009 - 11:59 PM

Thank you to all for helping! I finally got the malwarebytes on my computer, and although skeptical, it worked. We had to run it in safe mode. Okay, but now my computer is slow as Moses and my Norton anti-virus is now constantly having virus protection issues. I have had SuperAntiSpyware for a long time, and even that isn't helping.

Does anyone have suggestions for a free virus protection program? I don't understand what is going on with my Norton, and I can't afford another issue.

Again, thanks!

#11 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:01:30 PM

Posted 24 June 2009 - 05:26 PM

Please post the mbam log
Since running mbam, have you tried to see if you can get online?
If possible, Update mbam and run a FULL scan, preferably in normal mode
Please post the results
----------------------

See if you can update SAS and run that scan
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users