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Perfect Keylogger found on my computer


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#1 PCIlliterateGal

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Posted 18 June 2009 - 04:25 PM

A warning box appeared on my screen saying that "PerfectKeylogger" has been detected. I think I clicked on the option to "destroy" it, but I don't know if it's actually gone. Gathering from the little I know about "Perfect Keylogger), it isn't that easy. I don't remember which program issued the warning. How does a program detect a key logger without me scanning my computer? The warning only appeared after I tried to open IE for the first time in a few days (I recently switched to Mozilla Firefox) and then tried to close it because it froze up (like usual). That's when the warning box appeared. I'm kinda puzzled since I've never had a problem with key loggers before, no one else uses my computer and I never click on random/suspicious links when I surf the Internet.

However - I just remembered that I haven't tweaked the security options on Firefox at all since I started using it. Could my security settings be too low?

What can I do and what programs should I run to get rid of this key logger? I didn't record which file it was in (drat), but the warning said something about gtb2BC8.tmp.exe .

Thanks!

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#2 Alex_Computer

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Posted 18 June 2009 - 04:41 PM

Hello,

Please run a scan with Malwarebytes Anti-Malware to see what it'll find. You can download it from here: http://www.malwarebytes.org.

INSTRUCTIONS

Run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.



MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Make sure you are connected to the Internet.

Double-click on mbam-setup.exe to install the application.

When the installation begins, follow the prompts and do not make any changes to default settings.

When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.
If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.



On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.


The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Exit MBAM when done.


Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Alex

Edited by Alex_Computer, 18 June 2009 - 04:42 PM.


#3 PCIlliterateGal

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Posted 18 June 2009 - 05:06 PM

Hi. Thanks for your fast reply.

I went to download MBAM, but it didn't give me an option of renaming it. It just asked if I wanted to save it, and I did, and now it's on my desktop as mbam-setup. Is that ok? It didn't give the option of where to save it or what to name. I guess the prompt boxes are different in Firefox than IE? I'm still getting used to it...

Edited by PCIlliterateGal, 18 June 2009 - 05:08 PM.


#4 Alex_Computer

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Posted 18 June 2009 - 05:10 PM

Thats fine. Please run the file to install Malwarebytes. Then please run a quick scan and post the log back here.

#5 PCIlliterateGal

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Posted 18 June 2009 - 05:54 PM

Hmm. It didn't find anything.

Malwarebytes' Anti-Malware 1.38
Database version: 2305
Windows 5.1.2600 Service Pack 3

6/18/2009 6:33:10 PM
mbam-log-2009-06-18 (18-33-09).txt

Scan type: Quick Scan
Objects scanned: 101946
Time elapsed: 14 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Alex_Computer

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Posted 18 June 2009 - 05:57 PM

Please do an online scan with Kaspersky WebScanner http://www.kaspersky.com/virusscanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT

Now click on Scan Settings
In the scan settings make sure that the following are selected:
Scan using the following Anti-Virus database:
Extended (if available otherwise Standard)
Scan Options:
Scan Archives
Scan Mail Bases
Click OK
Now under select a target to scan:
Select My Computer
This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.
Now click on the Save as Text button:
Save the file to your desktop.
Copy and paste that information in your next post.

#7 PCIlliterateGal

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Posted 18 June 2009 - 08:34 PM

OK, I downloaded the definitions. But I don't see a 'Next' button or the Scan headings you mentioned. Under scan, there is Critical Areas, My Computer, Folder and File. I don't see an option to scan multiple areas at once. Which one should I scan first?

#8 boopme

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Posted 18 June 2009 - 09:44 PM

Ok please run these instaed.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#9 PCIlliterateGal

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Posted 19 June 2009 - 05:03 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/19/2009 at 05:12 PM

Application Version : 4.25.1014

Core Rules Database Version : 3947
Trace Rules Database Version: 1889

Scan type : Complete Scan
Total Scan Time : 07:13:51

Memory items scanned : 241
Memory threats detected : 0
Registry items scanned : 7748
Registry threats detected : 0
File items scanned : 90551
File threats detected : 0

#10 PCIlliterateGal

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Posted 19 June 2009 - 05:07 PM

I just noticed that I don't have the latest version of SUPER. I checked for updates like you asked, but it didn't mention anything about downloading the newest version. Do I need to install the latest SUPER and perform the scan again?

#11 boopme

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Posted 19 June 2009 - 06:47 PM

That's the latest. I think you are good now.
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#12 PCIlliterateGal

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Posted 22 June 2009 - 12:17 PM

Okay. Are you sure? Is there anything else I can run just to be on the safe side?

#13 boopme

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Posted 22 June 2009 - 12:26 PM

Well let's run DrWeb-CureIt

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#14 PCIlliterateGal

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Posted 01 July 2009 - 03:04 AM

I tried scanning twice but each time I got an error message saying "c2u22.exe has encountered a problem and needs to close". So the scan wasn't able to finish and I wasn't able to save a log. I did jot down all of the log information that was available on the screen. Some problems were found and I moved all of them except one - that one was cured. I wonder what makes the program close in the middle of a scan. Should I uninstall and try again?

Edited by PCIlliterateGal, 01 July 2009 - 03:05 AM.


#15 boopme

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Posted 01 July 2009 - 01:59 PM

Can you do a search and find this file.. c2u22.exe

If so let's submit it for a second opinion.
Lets' upload this file for a second opinion on what it actually is..

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the Browse button and navigate to the following file and click Submit.

<filepath>suspect.file

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/


NOTE:

For submission to a specific anti-virus vendor see Submitting Virus Samples: How to Submit a Virus.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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