She runs Windows XP (though I don't know what service pack) normally, and hadn't made any hardware or O/S changes, but the error shows as follows:
internal harddisk drive not found internal hdd hard error!
strike f1 key to continue, f2 to run the setup utility
She says the fan's not starting up - nothing's working. She went into the BIOS interface (which I admit is a bit over my head) and was soon after telling me about another error message --
no bootable device strike f1 to restart f2 to go to setup
She's assuming this is a physical problem, but isn't sure what to do. Can anyone help? Thank you for your time and patience, and sorry for the lack of much information.