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Programs and Anti Virus/spyware keep closing


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15 replies to this topic

#1 Wadey

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Posted 18 June 2009 - 05:58 AM

Hello everyone,

OS - Windows XP Home SP2

As the title says many of my programs keep closing down including Internet Explorer, Avast Home edition, Adaware
2008 SE, and Hijack this (if its open for more than a few minutes).

So far I have installed AVG8 and removed everything it found (did not close down)
Spybot search and destroy also did not close down, and I fixed/removed everything it found.
I have scanned for W32.Serflog.exe which was not found.

I have done all I can think of.
I am aware of how Hijack this works, though I wont post a log until asked to.

Many thanks in anticipation!

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#2 Guest_superbird_*

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Posted 18 June 2009 - 07:29 AM

Hi,

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 Wadey

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Posted 18 June 2009 - 08:44 AM

Thanks for the reply,

I ran MBAM as instructed and as it got to c:\windows\system32\config\systemprofile\application data\desktop.ini
it encountered an error and needed to close, asking if I wanted to send an error report. The next window said DrWatson postmortem debugger had encountered a problem and needed to close.
MBAM now completely stopped responding.

I will run it again to see if it stops at the same file

#4 Guest_superbird_*

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Posted 18 June 2009 - 08:45 AM

Ok, let me know. :thumbsup:

#5 Wadey

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Posted 18 June 2009 - 08:57 AM

Righty, it got further this time round, but the same errors again. It does detect 12 infected objects though.

Ill try aborting the scan and fixing the 12 once they are detected to see if that helps.

#6 Guest_superbird_*

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Posted 18 June 2009 - 08:58 AM

Ok. If that won't work, reinstall MBAM, and let me know if it finishes the scan then. :thumbsup:

#7 Wadey

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Posted 18 June 2009 - 09:39 AM

OK I removed them and this is the log it produced;

Malwarebytes' Anti-Malware 1.38
Database version: 2304
Windows 5.1.2600 Service Pack 2

6/18/2009 3:04:08 PM
mbam-log-2009-06-18 (15-04-08).txt

Scan type: Quick Scan
Objects scanned: 18682
Time elapsed: 4 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 11
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2eff3cf7-99c1-4c29-bc2b-68e057e22340} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\Px.ax (Trojan.Downloader) -> Delete on reboot.


Now however, I cannot connect the machine to the internet, IE says you are connected, but may wish to reconnect.
I have to say I wasn't expecting that!

#8 Guest_superbird_*

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Posted 18 June 2009 - 09:41 AM

Hi,

Can be that has been done by the malware.

Please do a new full scan with MBAM, and post the log. :thumbsup:

#9 Wadey

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Posted 18 June 2009 - 10:11 AM

OK I tried the full scan but MBAM wouldn't stay open long enough, so I attempted a quick scan again, with the following results;

Malwarebytes' Anti-Malware 1.38
Database version: 2304
Windows 5.1.2600 Service Pack 2

6/18/2009 4:08:40 PM
mbam-log-2009-06-18 (16-08-40).txt

Scan type: Quick Scan
Objects scanned: 100413
Time elapsed: 12 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Microsoft Common (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec (Stolen.data) -> Quarantined and deleted successfully.

Files Infected:
c:\WINDOWS\system32\lowsec\local.ds (Stolen.data) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\lowsec\user.ds (Stolen.data) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\lowsec\user.ds.lll (Stolen.data) -> Quarantined and deleted successfully.

#10 Guest_superbird_*

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Posted 18 June 2009 - 10:13 AM

Some types of malware will disable MBAM and other security tools. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

#11 Wadey

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Posted 18 June 2009 - 12:05 PM

OK I tried all the different extensions on the filename and still it closes during the scan.

#12 Guest_superbird_*

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Posted 18 June 2009 - 12:06 PM

Hi,

I'm going to redirect you to the HijackThissection of this forum. This, because it's a deeper infection.
Read this page and follow it's steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Good luck. :thumbsup:

Tell me when you have posted your topic there.

#13 Wadey

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Posted 18 June 2009 - 12:24 PM

Hi

As requested I completed the DDS scan and posted it here;
DDS topic

#14 Guest_superbird_*

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Posted 18 June 2009 - 12:26 PM

Hi,

I will inform a moderator to close this topic. :thumbsup:
You will get a reply from a HJT Team Member.

#15 Wadey

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Posted 18 June 2009 - 12:27 PM

Thankyou very much for trying!




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