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trying to fix a computer/ Computer 2


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#1 Poi50n

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Posted 18 June 2009 - 02:10 AM

so a while ago i was asked to fix a laptop, i dont know much but i can get around, and the thing had the manditory system32 files deleted. so i had to do a clean install (with windows xp home sp2). the thing crashed again after a "clean install" with the same problem. so i tired it again this time with (windows xp pro sp3) same issue. so i am hopeing you can help me as to why this is happening. the computer is an old and pretty crappy laptop but i would still like to salvage it for my friend.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:16:20 PM, on 6/17/2009
Platform: Windows XP SP3, v.3264 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

--
End of file - 2417 bytes

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#2 Tokek

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Posted 24 June 2009 - 02:19 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#3 Poi50n

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Posted 24 June 2009 - 08:19 PM

so the issue is that the computer continues to crash after (now 4) clean installs. i dont do a full reformat because that (on this computer) takes way to long (tried it once took over a week and froze). so the issue is after a clean install when it is shut down i restart it it says that a mandatory system32 file has been deleted, even though i know not to delete those. i dont know the exact file name but next time it happens if it does i will post it.






DDS (Ver_09-05-14.01) - NTFSx86
Run by Administrator at 18:12:25.37 on Wed 06/24/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.479.264 [GMT -7:00]


============== Running Processes ===============

svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\msiexec.exe
\\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\Documents and Settings\Administrator\Desktop\dds.scr
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

dRunOnce: [nltide_2] regsvr32 /s /n /i:U shell32
dRunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, credssp.dll, msnsspc.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-06-24 18:11 26,368 ac------ c:\windows\system32\dllcache\usbstor.sys
2009-06-24 18:06 <DIR> --d----- c:\documents and settings\Administrator
2009-06-24 18:06 <DIR> --ds---- c:\windows\system32\Microsoft
2009-06-24 18:00 8,192 a------- c:\windows\REGLOCS.OLD
2009-06-24 17:59 28,288 ac------ c:\windows\system32\dllcache\xjis.nls
2009-06-24 17:57 1,158,818 ac------ c:\windows\system32\dllcache\korwbrkr.lex
2009-06-24 17:56 19,456 ac------ c:\windows\system32\dllcache\agt0404.dll
2009-06-24 17:55 <DIR> --d----- c:\program files\Windows Media Connect 2
2009-06-24 17:55 23,856 a------- c:\windows\system32\spupdsvc.exe
2009-06-24 17:55 2,577 a------- c:\windows\system32\CONFIG.NT
2009-06-24 17:55 0 a------- c:\windows\control.ini
2009-06-24 17:55 23,392 a------- c:\windows\system32\nscompat.tlb
2009-06-24 17:55 16,832 a------- c:\windows\system32\amcompat.tlb
2009-06-24 17:55 316,640 a------- c:\windows\WMSysPr9.prx
2009-06-24 17:53 <DIR> --dsh--- c:\documents and settings\all users\DRM
2009-06-24 17:53 488 a---hr-- c:\windows\system32\WindowsLogon.manifest
2009-06-24 17:53 488 a---hr-- c:\windows\system32\logonui.exe.manifest
2009-06-24 17:53 749 a---hr-- c:\windows\WindowsShell.Manifest
2009-06-24 17:53 749 a---hr-- c:\windows\system32\wuaucpl.cpl.manifest
2009-06-24 17:53 749 a---hr-- c:\windows\system32\sapi.cpl.manifest
2009-06-24 17:53 749 a---hr-- c:\windows\system32\nwc.cpl.manifest
2009-06-24 17:53 749 a---hr-- c:\windows\system32\ncpa.cpl.manifest
2009-06-24 17:53 749 a---hr-- c:\windows\system32\cdplayer.exe.manifest
2009-06-24 17:53 <DIR> --d-h--- c:\program files\WindowsUpdate
2009-06-24 17:52 <DIR> --d----- c:\program files\common files\MSSoap
2009-06-24 17:50 <DIR> --d----- c:\program files\Online Services
2009-06-24 17:50 <DIR> --d----- c:\program files\Messenger
2009-06-24 17:50 <DIR> --d----- c:\program files\MSN Gaming Zone
2009-06-24 17:49 <DIR> --d----- c:\program files\Windows NT
2009-06-24 10:12 <DIR> --d----- c:\program files\common files\ODBC
2009-06-24 10:12 <DIR> --d----- c:\program files\common files\SpeechEngines
2009-06-24 10:12 <DIR> --d--r-- c:\documents and settings\all users\Documents

==================== Find3M ====================

2009-06-24 17:54 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-06-24 17:50 21,640 a------- c:\windows\system32\emptyregdb.dat

============= FINISH: 18:12:31.43 ===============

Attached Files



#4 Hoov

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Posted 25 June 2009 - 10:23 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

I need you to go to the administration tools in XP. They are in the Control Panel. Open the Admin tools, then open the event viewer. Over on the left hand side and click on System. Then up at the top click on Action and then click on Save Events As, type in system as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Over on the left hand side and click on Application. Then up at the top click on Action and then click on Save Events As, type in application as the file name, make sure file type EVT is selected, and then navigate so it will save the file to your desktop, then click save. Zip them both up into a single zip file, post them back here in your next reply as attachments.
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#5 Poi50n

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Posted 26 June 2009 - 04:09 AM

cool thank you so much for the help it is much appreciated and i am willing to work with you. so all i have done to this computer is a clean install. i booted it strait from the cd by changing the bio's. so after the clean install (a quick NTFS reformat, not a full one cause i tried it once on this laptop and it crashed halfway through). other than that all i have done is run HJT and the dds. but today when i was getting the system and application.evt files i found out that i cant open my control panel from the start menu. every time i tried i got an error stating windows explorer has encountered a problem and needs to close. so i had to get to the admin tools through run. idk why i cant get through the start menu but i thought i would bring it to your attention. the zip file has both .evt files even though it is named system. thanks again and i hope this helps you help me lol.

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#6 Hoov

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Posted 26 June 2009 - 07:30 PM

Here is the problem that is causing what you see.

Windows cannot access the file C:\WINDOWS\system32\shell32.dll for one of the following reasons: 
there is a problem with the network connection, the disk that the file is stored on, or the storage 
drivers installed on this computer; or the disk is missing. 
Windows closed the program Windows Shell Common Dll because of this error.
Program: Windows Shell Common Dll
File: C:\WINDOWS\system32\shell32.dll
The error value is listed in the Additional Data section.
User Action
1. Open the file again. 
This situation might be a temporary problem that corrects itself when the program runs again.
2. 
If the file still cannot be accessed and
	- It is on the network, 
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for 
further assistance.
Additional Data
Error value: C0000015
Disk type: 3

The first thing I think you should do is step 3. I doubt step 1, 2 or 4 apply to your system. If step 3 fails to fix the problem, can you go into the device manager and tell me what the make and model of the harddrive is.
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#7 Poi50n

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Posted 26 June 2009 - 09:18 PM

ok so when i tried to run the disk check, it told me that it couldnt because "chkdsk cannot run because the volume is in use by another process." so i scheduled it to run at start up. i also tried to run the device manager, but i couldnt because "microsoft encountered a management error". when i went to reboot so chkdsk would run i got the error "windows could not start because the following file is missing or corrupt: <windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above file. ugh :thumbup2: i hope you can please help me.

#8 Hoov

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Posted 26 June 2009 - 11:07 PM

Go into the BIOS (setup) when the computer first starts. Should have to press F2 or some other key. There should be a screen popup telling you how. Once you get into the BIOS, there is a listing of the drives. Find the listing for the harddrive, should be SATA 0 , and write down the harddrive make and model. Let me know.
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#9 Poi50n

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Posted 27 June 2009 - 03:07 PM

: / uggh i cant find the hard drive make or model in the bio's all i see is "system overview. Processor Type: AMD Turion ™ 64 mobile technology Mt-30 System Memory size: 480 mb. and that is all it says. so i dont know how to figure out the make and model. but if it helps you the laptop is a averatec 4100 series and no upgrades have been done to it.

#10 Poi50n

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Posted 27 June 2009 - 03:11 PM

oh nvm as soon as i posted that i found it, but it was under Primary IDE Master. ok it says Device : hard disk, Vendor: TOSHIBA MK8025GAS, Size: 80 gb, LBA mode: supported, Block Mode: 16sectors, PIO mode: 4, Async DMA: MultiWord DMA-2, Ultra DMA: Ultra DMA-5, S.M.A.R.T: Supported. i hope that is all you needed.

#11 Hoov

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Posted 27 June 2009 - 07:27 PM

The next thing I suggest you do, first go to a machine that you can burn CD's on and download ultimate boot CD from here, burn it to a CD, and then put it in the cd of the problems computer, you will then have to reboot it, and then go into the BIOS and set the first boot device to the CD drive and then save the setting. And then continue the boot, once the UBCD is running, run the hard drive diagnostic program Salvation HDD Scan and Repair. Let me know what it finds. I am beginning to think your harddrive is starting to fail. Hopefully this will tell us the state of the drive.

Edited by Hoov, 27 June 2009 - 07:28 PM.

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#12 Poi50n

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Posted 28 June 2009 - 03:41 PM

ok so i want to just give you an update on what is happening. i am seeing a pattern now that i am running this hard drive detection and repair program it has made it to 50% but now is moving very slow about 500 sectors per 2 seconds. and already there are 2000 defects. so it is moving really slow (this is the same percent that slowed doing a full reformat slowed down on). hopefully what i said makes scene but i am just letting you know i am running it and it is going, just slow.

#13 Poi50n

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Posted 28 June 2009 - 08:09 PM

ok so it finished, idk if it fixed the issues of just identifies them, but after the thing finished it said " HDD info HDD copacity (mb): 76319; Starting point (%): 0; En Point(%): 100; total Sectors Counted: 156301488; TOSHIBA MK8025GAS; SN: Y58O104; FW: KA023A/ Total Defects: 10691 (ranging mainly from 49%-59%) that is what it told me. thank you again for all of your help.

#14 Hoov

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Posted 29 June 2009 - 01:56 AM

I would replace the harddrive if at all possible. It sounds like it is slowly eating itself. But either way you have a hardware problem that there really isn't a solution to.

Do you have any other problems?
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#15 Hoov

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Posted 08 July 2009 - 01:23 PM

Poi50n, were you able to replace the harddrive and recover the system?
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