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Unsure if infected - Problem not detected


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#1 sokus

sokus

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Posted 17 June 2009 - 10:50 PM

Hello ... first time poster.

I have a pc with no problems. Laptop (which connects to internet via Linksys router from pc) has the problem.

Only in the last 2 weeks or so have I run into my (laptop) internet problem, ... some, not all, webpages do not open.
Problem is with Internet Explorer only ... Mozilla Firefox works just fine.
Internet Explorer shows: "Internet Explorer cannot display the webpage."
For example, IE is able to get into this website ... but unable to open forum page.

I have tried uninstall/install of IE, tweaking in IE's tools/Internet Options, tried disabling my Norton AntiVirus, etc ...
Researching has led me here .. possibly you can detect problem.

Below (and attached) are requested data for your diagnosis.
(I also have Hijack-this log ... please advise if you want it).

I appreciate your help, and time exerted. Thank you very much. Regards, sokus.


DDS (Ver_09-05-14.01) - NTFSx86
Run by User at 23:15:00.08 on Wed 06/17/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.959.205 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
AV: avast! antivirus 4.8.1335 [VPS 090617-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Norton AntiVirus *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\User\Desktop\utorrent.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=presario&pf=laptop
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=presario&pf=laptop
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: jZip Webmail plugin: {647fd14a-c4f1-46f4-8fc3-0b40f54226f7} - c:\program files\jzip\WebmailPlugin.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [autochk] rundll32.exe c:\docume~1\locals~1\protect.dll,_IWMPEvents@16
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [nwiz] nwiz.exe /installquiet /nodetect
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton antivirus\osCheck.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [autochk] rundll32.exe c:\windows\system32\autochk.dll,_IWMPEvents@16
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
StartupFolder: c:\documents and settings\user\start menu\programs\startup\ChkDisk.dll
StartupFolder: c:\docume~1\user\startm~1\programs\startup\chkdisk.lnk - c:\windows\system32\rundll32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\zi6mxc5d.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-6-10 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-6-10 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-6-10 138680]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-6-10 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-6-10 352920]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-16 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090617.025\NAVENG.SYS [2009-6-17 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090617.025\NAVEX15.SYS [2009-6-17 876144]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2009-2-26 1251720]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-29 23888]

=============== Created Last 30 ================

2009-06-17 22:48 <DIR> --d----- c:\program files\Trend Micro
2009-06-17 22:19 <DIR> --d----- c:\docume~1\user\applic~1\uTorrent
2009-06-10 21:56 <DIR> -cd-h--- c:\windows\ie8
2009-06-10 14:36 <DIR> --dsh--- c:\documents and settings\user\IECompatCache
2009-06-09 19:48 <DIR> --dsh--- c:\documents and settings\user\PrivacIE
2009-06-09 19:46 <DIR> --dsh--- c:\documents and settings\user\IETldCache
2009-06-09 19:40 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-06-09 19:40 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-06-09 19:40 <DIR> --d----- c:\windows\ie8updates
2009-06-09 19:40 102,912 -------- c:\windows\system32\dllcache\iecompat.dll
2009-06-07 21:05 26,624 a--sh--- c:\windows\system32\autochk.dll
2009-06-07 21:05 26,624 a--sh--- c:\documents and settings\user\protect.dll
2009-06-01 22:02 7,552 a------- c:\windows\system32\drivers\SONYPVU1.SYS
2009-06-01 22:02 7,552 a------- c:\windows\system32\dllcache\sonypvu1.sys

==================== Find3M ====================

2009-05-25 00:24 350,208 a------- c:\windows\system32\mssph.dll
2009-05-21 11:33 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-13 01:15 5,936,128 -------- c:\windows\system32\dllcache\mshtml.dll
2009-05-13 01:15 915,456 -------- c:\windows\system32\dllcache\wininet.dll
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 11:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-30 17:22 1,985,024 -------- c:\windows\system32\dllcache\iertutil.dll
2009-04-30 17:22 11,064,832 -------- c:\windows\system32\dllcache\ieframe.dll
2009-04-30 17:22 1,207,808 -------- c:\windows\system32\dllcache\urlmon.dll
2009-04-30 17:22 25,600 -------- c:\windows\system32\dllcache\jsproxy.dll
2009-04-30 17:22 385,536 -------- c:\windows\system32\dllcache\iedkcs32.dll
2009-04-30 07:21 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-29 00:55 133,120 -------- c:\windows\system32\dllcache\extmgr.dll
2009-04-28 05:05 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-04-17 08:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-17 08:26 1,847,168 -------- c:\windows\system32\dllcache\win32k.sys
2009-04-15 10:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-15 10:51 585,216 -------- c:\windows\system32\dllcache\rpcrt4.dll
2009-03-21 10:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll

============= FINISH: 23:15:40.24 ===============

Attached Files


Edited by sokus, 17 June 2009 - 10:52 PM.


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#2 sokus

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Posted 21 June 2009 - 10:41 PM

Nevermind ... I reformatted.
Disregard request.

#3 Orange Blossom

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Posted 22 June 2009 - 12:00 AM

Thank you for letting us know. I'm sorry you had to reformat, but glad your issues are resolved. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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