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dell 600m not operating properly


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#1 workin2hard

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Posted 17 June 2009 - 10:27 PM

My wife informed me that an update had shut down System Mechanics firewall and Virus protection.
I checked and couldn’t get the software’s firewall and virus protection to work. I wasn’t happy with Sys. Mech so I removed it and went to install AVG virus protection and I turned on MS Win XP (home) firewall. While the firewall seems to be on, I couldn’t get AVG to work.
So, I tried to install Norton Ghost (9) (NG) to do a quick backup, but that won’t work either.
I removed NG and re-installed with the same results;
I did copy the Doc folders, pictures to another HD, so all isn’t lost.
Then, I tried to install Spy Sweeper, thinking that maybe I could eventually get online with AVG and start scanning. Well that didn’t work, the software has locked up. Now, I can’t remove it.
Every time I restart the computer, something gets removed from the system tray.
Now, the whole task bar has disappeared.
So, now I’m clutching at straws before I do a complete re-install with Win XP pro.
What would the symptoms be if the reserved battery goes bad?
If I understand properly, this is used instead of a CMOS battery, right?
And what can I do to find out what may have caused this? I don’t want to access the HD that I copy the data to, until I know I won’t transfer it to another computer.
:thumbsup:
600M inspiron.
Win XP home sp3
2 meg ram

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#2 boopme

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Posted 18 June 2009 - 10:35 AM

Hello,please run this scan.. It may remove some of the other problems with any malware it finds.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 workin2hard

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Posted 18 June 2009 - 01:47 PM

Boopme;
malwarebytes is one of several softewares that I have in a folder for scanning. I'll get the laptop online tonight.
Thank you for your time and knowledge.

#4 boopme

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Posted 18 June 2009 - 08:48 PM

OK don't forget to Update first as they have rebuilt to Ver.1.38
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 workin2hard

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Posted 19 June 2009 - 08:30 AM

Boopme
Yes Sir I wouldn't.
But I couldn't gain access to the internet.
I kept getting errors. I wrote them down, but forgot to bring them with me. I'll get to the notes tonight.
Sorry for the slow responce, I've just been put on extended shifts for the next several days.

#6 boopme

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Posted 19 June 2009 - 12:59 PM

No problem ,take your time ,we'll be here.
See if this fixes your Net issues .

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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