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Dell very slow to load desktop items; possible lingering virus/spyware issues


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#1 CapriSun

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Posted 17 June 2009 - 09:37 PM

Hello!

I've got a Dell that we purchased in December 2007. About a month or so ago, one day it wouldn't boot properly. After much time in safe mode and lots of scanning (Malwarebytes, AVG, and Super-Anti-Spyware), I got it going again. However, it is very very very slow to load the desktop items after a re-start. I don't think it should be that slow; pretty sure it wasn't before.

I had a multitude of Trojans and nasties on here that I believe I have cleaned up. Where they came from I've no idea, but they were there. Right now there seem to be a couple of things that AVG can't do anything with. Every so often I get a warning about a couple of things, try to Heal or Move to Vault, and ultimately have to Ignore.

I would greatly appreciate any help that you wise folks can offer. Whatever logs you need to see, etc, please point me in the right direction and I will provide them as quickly as possible. As soon as I can find the names of the things AVG can't touch, I'll post them.

Edited to add - I should post the OS I guess! Windows XP Home Edition. Also, I most often use the SeaMonkey browser. Occasionally I use IE for some sites that will only work on IE, and once in a great while I use FireFox.

Edited again to add: I downloaded, updated & ran a-squared. I did the 2nd scan, not the quick one, not the deep one. It came up with 2 things --

Trojan Mailfinder!IK in windows sys32 userinit.exe

and

TrojanZlob!IK in a Tivo converter program(?) AFAIK that is something from Tivo that we can use to download programs from Tivo to my computer if we want to burn them to disc.

I had a-squared quarantine those items.

Prior to that, I got two AVG messages, the ones I have been seeing, usually when I open Windows Explorer:

Win32 Cryptor
File Name C:\windows\system32\fkwkvkt.dll
Process name C:\windows\explorer.exe
Process ID 1656


and

C:\windows\system32\userinit.exe
Trojan Horse SHeur2.ACAX
and for that it named a-squared. The name of the program changes most every time.


Thank you in advance,

Tami

Edited by CapriSun, 18 June 2009 - 12:44 AM.

I got nothin'

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#2 Elise

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Posted 18 June 2009 - 11:14 AM

Hello CapriSun, and :thumbsup: to BleepingComputer!

Lets see if we can get a picture of the things that are wrong with your computer.

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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#3 CapriSun

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Posted 18 June 2009 - 05:07 PM

I've done the ATF, and am getting ready to run Dr.Web CureIt. Thank you!
I got nothin'

#4 CapriSun

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Posted 18 June 2009 - 09:01 PM

Here is the log from Dr.Web CureIt:

whlqekkt.sys;c:\windows\system32\drivers;Trojan.NtRootKit.1652;Deleted.;
RegUBP2b-Tami.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
060D627F.tmp;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine;BackDoor.Bulknet.160;Deleted.;
61CD43C2.tmp;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine;BackDoor.Bulknet.133;Deleted.;
785D484D.tmp;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine;Trojan.MulDrop.10487;Deleted.;
78607249.tmp;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine;Trojan.MulDrop.10487;Deleted.;
79EC78F1.tmp;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine;BackDoor.Bulknet.128;Deleted.;
couponprinter.exe\data012;C:\Documents and Settings\Tami\Desktop\Downloaded\couponprinter.exe;Adware.Coupons.34;;
couponprinter.exe\data013;C:\Documents and Settings\Tami\Desktop\Downloaded\couponprinter.exe;Adware.Coupons.34;;
couponprinter.exe\data015;C:\Documents and Settings\Tami\Desktop\Downloaded\couponprinter.exe;Adware.Coupons.34;;
couponprinter.exe\data016;C:\Documents and Settings\Tami\Desktop\Downloaded\couponprinter.exe;Adware.Coupons.34;;
couponprinter.exe;C:\Documents and Settings\Tami\Desktop\Downloaded;Container contains infected objects;Moved.;
freeripmp3.exe\data005;C:\Documents and Settings\Tami\Desktop\Downloaded\freeripmp3.exe;Adware.MyWay;;
freeripmp3.exe;C:\Documents and Settings\Tami\Desktop\Downloaded;Archive contains infected objects;Moved.;
mirc631.exe/data002\data015;C:\Documents and Settings\Tami\Desktop\Downloaded\mirc631.exe/data002;Program.mIRC.623;;
data002;C:\Documents and Settings\Tami\Desktop\Downloaded;Archive contains infected objects;;
mirc631.exe;C:\Documents and Settings\Tami\Desktop\Downloaded;Archive contains infected objects;Moved.;
mirc.exe;C:\Program Files\mIRC;Program.mIRC.623;Incurable.Moved.;



Thank you so much; I greatly appreciate your help!
I got nothin'

#5 CapriSun

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Posted 18 June 2009 - 09:05 PM

When I just now attempted to access my documents via My Computer --> Documents, I got this:

Posted Image

That's what I get nearly every time I go into Explorer. The numbers & letters change sometimes, but the rest is the same.
I got nothin'

#6 Elise

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Posted 19 June 2009 - 02:23 AM

Hello CapriSun,
Your computer is badly infected. You will need a thorough investigation which I cannot give you in the Am I Infected forum. You will need the help of the HijackThis-team. Therefore, I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

If you have anymore questions about the procedure, please dont hesitate to ask me!

regards, Elise


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#7 CapriSun

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Posted 19 June 2009 - 06:22 AM

Ugh, not what I wanted to hear!

Thank you for your help, I will do as you instructed.
I got nothin'

#8 garmanma

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Posted 19 June 2009 - 09:33 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


To avoid confusion, I am closing this topic.
Mark
Posted Image
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