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Can't get Malwarebyte's or Spybot to run/install


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#1 Sorian

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Posted 17 June 2009 - 09:16 PM

Hey,

I am working on a friends computer, found it had Personal Antivirus installed. When to download and load Malwarebytes and ... nothing, double-click on the installer and it thinks for half a second then nothing pops up like it should. Tried using Spybot S & D, same thing. I got most of Personal Antivirus off by manually deleting in programs file and registry, but it is not 100 % gone. Found Limewire installed and got rid of that for him. Also, found Norton Internet Security with expired subscription.

Here is the DDS log:


DDS (Ver_09-05-14.01) - NTFSx86
Run by HP_Administrator at 21:06:41.60 on Wed 06/17/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1472 [GMT -5:00]

AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\wltrysvc.exe
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology Drivers\Elservice.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Safari\Safari.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
mDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
mSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = 172.16.1.8:8080
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: &Helper: {2e59498d-7e44-4452-9044-0973b080b9e8} - c:\windows\system32\winexplorer.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [DMAScheduler] "c:\program files\hp digitalmedia archive\DMAScheduler.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: trymedia.com
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Notify: WB - c:\program files\stardock\mycolors\fastload.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 nwprovau

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-6-17 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-6-17 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-6-17 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-6-17 55640]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 CXFALCON;Conexant Falcon II NTSC Video Capture;c:\windows\system32\drivers\cxfalcon.sys [2006-9-9 82048]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-1-12 24652]
S3 WN5301;LIteon Wireless PCI Network Adapter Service;c:\windows\system32\drivers\wn5301.sys [2006-9-9 468768]

=============== Created Last 30 ================

2009-06-17 19:37 18 a---h--- C:\SYSREST
2009-06-17 13:37 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-06-17 13:37 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-06-17 08:05 55,640 a------- c:\windows\system32\drivers\avgntflt.sys
2009-06-17 08:04 <DIR> --d----- c:\program files\Avira
2009-06-17 08:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-06-17 08:02 <DIR> --d----- c:\program files\CCleaner
2009-06-07 12:21 0 a------- C:\LHT11.tmp
2009-06-06 14:58 <DIR> --d----- c:\program files\World of Warcraft
2009-06-06 14:58 5,760,054 a------- c:\windows\worldofwarcraft-1024.bmp
2009-06-06 14:58 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{A05605DB-C172-4B9F-822B-39696E61D9D2}
2009-06-02 14:02 373,760 a------- c:\windows\system32\winexplorer.dll
2009-06-02 14:01 <DIR> --d----- c:\program files\common files\Uninstall
2009-05-27 19:03 59,264 a------- c:\windows\system32\drivers\USBAUDIO.sys
2009-05-27 19:03 59,264 a------- c:\windows\system32\dllcache\usbaudio.sys

==================== Find3M ====================

2009-05-07 10:44 344,064 -------- c:\windows\system32\localspl.dll
2009-05-07 10:44 344,064 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-27 04:29 18,432 a------- c:\windows\system32\dllcache\iedw.exe
2009-04-17 04:58 1,846,656 a------- c:\windows\system32\win32k.sys
2009-04-17 04:58 1,846,656 -------- c:\windows\system32\dllcache\win32k.sys
2009-04-15 10:11 584,192 a------- c:\windows\system32\rpcrt4.dll
2009-04-15 10:11 584,192 -------- c:\windows\system32\dllcache\rpcrt4.dll
2009-03-21 09:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll

============= FINISH: 21:07:36.50 ===============

Attached Files



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#2 Sorian

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Posted 20 June 2009 - 09:10 PM

Any help would be appreciated.
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 21 June 2009 - 11:57 PM.


#3 fireman4it

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Posted 23 June 2009 - 03:52 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#4 teacup61

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Posted 26 June 2009 - 07:56 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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