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Firefox Jumping to "windowstopcontent"


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6 replies to this topic

#1 Marc E.

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Posted 17 June 2009 - 08:42 PM

I currently use Mozilla Firefox as my default internet browser.

Starting yesterday, every time I do a google search and click on one of the result links I end up being redirected to a blank page with the URL reading "http://windowstopcontent.com/?q=(whatever the google search term was)" and the tab reads "Jumping"

This happens every time I try to do a google search and click on a link.

I have ran Superantispyware and Malwarebytes Antimalware, but neither program was able to fix this problem.

I've also noticed that the same problem occurs on Internet Explorer when doing google searches.

It seems similar to the "Jump/Redirect" problem which is found and acknowledged by many help sites.

But it's not completely the same.

For example:

I typed "Runescape" into Google, and the first search result was the Runescape site (www.runescape.com) but when I clicked on it I was redirected to this page "http://windowstopcontent.com/?q=runescape"

This happens for every search.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Elise

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Posted 18 June 2009 - 01:48 AM

Hello Marc E, and :thumbsup: to BleepingComputer!

Lets see if we can get an idea of what is going on at your computer! You mentioned running Malwarebytes Antimalware (MBAM) and SuperAntispyware (SAS). Did you update the programs and run full scans?

Please continue with the following steps and post the results back.

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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#3 Marc E.

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Posted 18 June 2009 - 09:29 AM

Hello Elise, thank you for your welcome and reply.

I have done all the steps you've listed above, and here is the log from Dr. Web:


SmitfraudFix.com..SmitfraudFix..Process.exe;C:..Documents and Settings..Administrator..Desktop..SmitfraudFix.com;Tool.Prockill;;
SmitfraudFix.com..SmitfraudFix..restart.exe;C:..Documents and Settings..Administrator..Desktop..SmitfraudFix.com;Tool.ShutDown.14;;
SmitfraudFix.com;C:..Documents and Settings..Administrator..Desktop;Archive contains infected objects;Moved.;
Process.exe;C:..Documents and Settings..Administrator..Desktop..SmitfraudFix;Tool.Prockill
;Incurable.Moved.;
restart.exe;C:..Documents and Settings..Administrator..Desktop..SmitfraudFix;Tool.ShutDown
.14;Incurable.Moved.;
63329BDCd01..SmitfraudFix..Process.exe;C:..Documents and Settings..Administrator..Local Settings..Application Data..Mozilla..Firefox..Profiles..61eva7w3.default..Cache..6
3329BD;Tool.Prockill;;
63329BDCd01..SmitfraudFix..restart.exe;C:..Documents and Settings..Administrator..Local Settings..Application Data..Mozilla..Firefox..Profiles..61eva7w3.default..Cache..6
3329BD;Tool.ShutDown.14;;
63329BDCd01;C:..Documents and Settings..Administrator..Local Settings..Application Data..Mozilla..Firefox..Profiles..61eva7w3.default..Cache;Ar
chive contains infected objects;Moved.;
KillWind.exe;C:..hp..bin;Tool.ProcessKill;Incurable.Moved.;
GTDownAO_106.ocx;C:..Program Files..Common Files..AolCoach..en_en;Adware.Gdown;Incurable.Moved.;
inetchk.exe;C:..Program Files..music_now;Trojan.Click.2093;Deleted.;
AOLCINST.EXE..core.cab..GTDOWNAO_106.ocx;C:..Program Files..Online Services..Aol..United States..AOL90..COMPS..COACH..AOLCINST.EXE;Adware.Gdown;;
AOLCINST.EXE;C:..Program Files..Online Services..Aol..United States..AOL90..COMPS..COACH;Archive contains infected objects;Moved.;
Process.exe;C:..WINDOWS..system32;Tool.Prockill;Incurable.Mo
ved.;
UACamrsxluuiactehq.dll;C:..WINDOWS..system32;Trojan.Packed.3
65;;
UAChxvrjnvxumiqqji.dll;C:..WINDOWS..system32;BackDoor.Tdss.1
05;Deleted.;
UACnlrtdfyfcuuukff.dll;C:..WINDOWS..system32;Trojan.Packed.3
65;;
UACtqpvekkwmklrcta.dll;C:..WINDOWS..system32;BackDoor.Tdss.4
9;Deleted.;
UAC1c2e.tmp;C:..WINDOWS..Temp;Trojan.Packed.365;Incurable.Mo
ved.;
UACc013.tmp;C:..WINDOWS..Temp;Trojan.Packed.365;Incurable.Mo
ved.;
UACc265.tmp;C:..WINDOWS..Temp;BackDoor.Tdss.49;Deleted.;
UACc469.tmp;C:..WINDOWS..Temp;BackDoor.Tdss.105;Deleted.;


I checked on Firefox, it's still jumping.

#4 Elise

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Posted 18 June 2009 - 09:47 AM

Hello Marc E,
No good news here, you have a nasty rootkit infection. We cannot clear that out with the tools we use in Am I Infected. Your computer needs a deeper investigation.
I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

regards, Elise


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#5 Marc E.

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Posted 18 June 2009 - 10:19 AM

I was told to post a new topic here, by someone from the "Am I Infected" part of the forum.

Here is the link to my previous topic on that part of the forum:

http://www.bleepingcomputer.com/forums/t/234721/firefox-jumping-to-windowstopcontent/

#6 Orange Blossom

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Posted 18 June 2009 - 01:04 PM

Hello Marc E.,

I'm afraid there was a bit of confusion here. I have merged the topic you created in the HiJack This forum to your topic here in the Am I Infected forum because you neglected to post the required logs. It had been deleted because we thought you had another topic in the HiJack This forum with the logs, but that is not the case.

Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== In that post, include a clear description of the problems you're having, along with any steps you may have performed so far and include a link to this topic.

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 Orange Blossom

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Posted 23 June 2009 - 05:17 PM

Hello Marc E.,

I had just split off the DDS log you posted to this topic and put it in the HiJack This forum when I spotted the one you created here: http://www.bleepingcomputer.com/forums/t/236153/computer-infection-hijacks-browser-and-redirects-google-search/ so I deleted the log you posted here instead.

Now that you have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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