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can not access security and antiviral websites


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#1 kr9192

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Posted 17 June 2009 - 05:36 PM

I cleaned up a virus on my laptop, but still can not access any security or antiviral/malware websites. However, I can connect to other websites.
I ran rootrepeal software and here are my results.

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Time: 2009/06/17 18:14
Program Version: Version 1.3.0.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEDDCE000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B6A000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB7F63000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

SSDT
-------------------
#: 031 Function Name: NtConnectPort
Status: Hooked by "<unknown>" at address 0x832015c8

#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xf764c87e

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0x831f6cb0

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0x82f36b08

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xf764cbfe

==EOF==

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#2 Budapest

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Posted 17 June 2009 - 05:48 PM

Try this scan. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 kr9192

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Posted 18 June 2009 - 06:57 PM

ok here is the report. however I can now download antiviral and spyware software not but not get blocked from any updates. I can access other internet sites.
this seemed to have helped a bit.

***
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\Valerie\Desktop\clean\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\Valerie\Desktop\clean\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\Valerie\Desktop\clean;Archive contains infected objects;Moved.;
Process.exe;C:\Documents and Settings\Valerie\Desktop\clean\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\Valerie\Desktop\clean\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Common Files\aolback\Comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Common Files\aolback\Comps\coach;Archive contains infected objects;Moved.;
A0001696.exe;C:\System Volume Information\_restore{54AFFC9E-81CE-4CFF-B073-311207CF75E1}\RP3;Tool.Prockill;Incurable.Moved.;
A0001773.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{54AFFC9E-81CE-4CFF-B073-311207CF75E1}\RP4\A0001773.exe;Tool.Prockill;;
A0001773.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{54AFFC9E-81CE-4CFF-B073-311207CF75E1}\RP4\A0001773.exe;Tool.ShutDown.14;;
A0001773.exe;C:\System Volume Information\_restore{54AFFC9E-81CE-4CFF-B073-311207CF75E1}\RP4;Archive contains infected objects;Moved.;
A0001774.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{54AFFC9E-81CE-4CFF-B073-311207CF75E1}\RP4\A0001774.exe;Adware.Gdown;;
A0001774.exe;C:\System Volume Information\_restore{54AFFC9E-81CE-4CFF-B073-311207CF75E1}\RP4;Archive contains infected objects;Moved.;

#4 Budapest

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Posted 19 June 2009 - 04:36 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 kr9192

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Posted 19 June 2009 - 03:51 PM

Here is my malwarebytes scan. ISomething is still not right. Could not get any updates on internet. Installed updates manually. This application seems to take a long time to launch. I installed a clean copy by usb.

Malwarebytes' Anti-Malware 1.37
Database version: 2283
Windows 5.1.2600 Service Pack 3

6/19/2009 8:41:05 AM
mbam-log-2009-06-19 (08-41-05).txt

Scan type: Full Scan (C:\|)
Objects scanned: 146120
Time elapsed: 33 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 19 June 2009 - 04:56 PM

Try this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 kr9192

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Posted 22 June 2009 - 08:45 PM

have not forggotten this scan, can't get back to laptop

#8 kr9192

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Posted 24 June 2009 - 07:27 PM

I am back working with this laptop and now it is totally messed up. Only boots to the recovery console. I get the c\windows prompt, not sure what to do next.

#9 Zllio

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Posted 28 June 2009 - 12:15 PM

Hi kr9192,

A little more information might help us. You didn't mention what virus you cleaned up before you started here. Did SmitFraudFix pick it up or what software did you use that found and deleted the virus? Do you remember what virus it was? What symptoms were you having, besides not being able to get to the antivirus websites. What other steps did you take before you came here? Did you run other scans?

When you go into the recovery console and get to the C:\ prompt, type in HELP and hit enter. This will give you a list of the commands.

Then look for LISTSVC and type in HELP LISTSVC and see if it will show you an option for getting a list of the services one page at a time, rather than all in one list. The different options for each command are the letters behind a /

Don't delete anything or move anything or copy anything or anything else.

Also, are you getting to the recovery console by way of your cd or through the bootup options?


Thanks.
Zllio




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