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Personal anti-virus and more [Moved]


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#1 bodle

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Posted 17 June 2009 - 05:01 PM

Just been given my sisters computer to try and fix, but fairly sure its beyond help. thought I'd post on here anyway to see if you had any suggestions.
To start with its definitely infected with personal antivirus, and probably numerous other bits of malware and viruses.

To fix this I tried installing malwarebites anti-malware, which downloaded ok, but whenever i try and install it, nothing happens. a windows security alert pops up asking if i want to install this program, after which absolutely nothing happens. The setup program appears in task managers processes list, but nothing else. This happens both in normal mode, and safe mode.

The same thing happens when i try and run the systems only malware removal program, spybot S&D, only without the windows alert. In standard mode the try icon appears, popups appear regarding blocking scripts, but whenever I try and access the UI, nothing.

Also, when in internet explorer, if i do a google search, clicking on any of the results leads to a pop-up window with various anti-spyware advertisments. This is the only thing that happens- not redirected to the result i clicked on.

Finally tried running DDS in preperation for starting this topic, but that stalls on the information page- never even starts a scan.

Some system info:
A fairly old Toshiba laptoplt
XP SP2
Anti-virus- norton internet security
Anti-malware- spybot S&D
No firewall that I've found

Thanks for any help you can provide

BC AdBot (Login to Remove)

 


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#2 Orange Blossom

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Posted 17 June 2009 - 09:06 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 boopme

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Posted 25 June 2009 - 09:18 PM

Hello,if you still need help.. Try renaming see...
>>>

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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