Posted 17 June 2009 - 05:01 PM
Just been given my sisters computer to try and fix, but fairly sure its beyond help. thought I'd post on here anyway to see if you had any suggestions.
To start with its definitely infected with personal antivirus, and probably numerous other bits of malware and viruses.
To fix this I tried installing malwarebites anti-malware, which downloaded ok, but whenever i try and install it, nothing happens. a windows security alert pops up asking if i want to install this program, after which absolutely nothing happens. The setup program appears in task managers processes list, but nothing else. This happens both in normal mode, and safe mode.
The same thing happens when i try and run the systems only malware removal program, spybot S&D, only without the windows alert. In standard mode the try icon appears, popups appear regarding blocking scripts, but whenever I try and access the UI, nothing.
Also, when in internet explorer, if i do a google search, clicking on any of the results leads to a pop-up window with various anti-spyware advertisments. This is the only thing that happens- not redirected to the result i clicked on.
Finally tried running DDS in preperation for starting this topic, but that stalls on the information page- never even starts a scan.
Some system info:
A fairly old Toshiba laptoplt
Anti-virus- norton internet security
Anti-malware- spybot S&D
No firewall that I've found
Thanks for any help you can provide