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Computer issues and can't open some programs.


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10 replies to this topic

#1 s2jon

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Posted 17 June 2009 - 04:59 PM

Hello. I am having some issues with my computer. First of all, when i try to shutdown/restart my computer it would tell me that i am saving settings but for a really long time and so therefor i have to shut it down my self holding the power button down. Then when i try to start it up, i SOMETIMES get to my windows BUT nothing loads. All i see when it loads is just my desktop background. And when i do see the icons on my desktop, it tells me that i need to close my anti-virus(AVG 8.0). Another problem is that i can't get any internet browser(Mozilla Firefox/IE) to run. When i open it, i can only search the web for about 2 minutes then it will tell me that i have encountered a problem and that it needs to be fixed. Same with another program called Steam. Also. Before when i could shutdown/restart my computer it would tell me that svchost.exe also encountered a problem and that i need to close it (it tells me two times). And also i can't run winamp or windows media player. It tells me that it also has encountered a problem and needs to close.

System Specs are...
-Windows XP SP3 Home Edition
-3500+ AMD Sempron Processor
-512MB Memory
-160GB Hard Drive
-PNY Nvidia Geforce 9500GT 512MB

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#2 Zllio

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Posted 18 June 2009 - 01:38 AM

Hi s2jon,

It looks like you don't have enough RAM. With the size of computer you have, I'm wondering why you don't have more than 512 MB RAM? Are you missing some? Did some quit? That's probably a good place to start. You will need to make sure the additional RAM you put in is the right kind for your computer. If, after successfully upping your RAM, you still have problems, then we can think about malware, but I think this may be a big factor.

Zllio

#3 s2jon

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Posted 18 June 2009 - 02:02 AM

I don't think it can be the RAM. About a month or so ago, i bought the right RAM for my computer so i added 1gig of RAM. And after i have installed it, everything seem'd to be working perfect. No programs installed after that except a client called ESEA for games.

#4 Zllio

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Posted 18 June 2009 - 02:04 AM

So why does it say you have 512 mb RAM? Is it not recognizing the ram?

#5 s2jon

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Posted 18 June 2009 - 02:13 AM

Sorry i forgot to add that i have added a gig of ram. so 512mb of ram + the 1 gig of ram i installed.

#6 Zllio

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Posted 18 June 2009 - 06:28 AM

Hi s2jon,


Let's do some general cleanup that will give us some more information as to whether you might have malware or not. Since you can't get to the internet, you'll need to download the tools on a connected computer to an external medium like a usb stick or a cd and then try to install them. If you get to your Windows, try running them. If you don't seem to be getting into your Normal windows mode, see if you can get to SafeMode by tapping repeatedly on the F8 key during bootup until you get the alternate menu option where you can use the arrow key to go up to Safe Mode. Assuming that you can get into Windows, if not into normal mode, then into Safe Mode, please do the following. If you can't get in, let me know.


Step 1: AFT Cleaner



If you're running XP, please run ATF cleaner according to the following instructions. If you're using Vista, please skip this step and continue with step 2.


Please download ATF Cleaner by Atribune & save it to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".



Step 2: MalwareBytes


Please download Malwarebytes Anti-Malware and save it to your desktop.
MalwareBytes

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable security programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Step 3: Report



I would like to hear how this went.
If you were able t run MalwareBytes, please post the report of the results.
If you were not able to do anything, let me know.

Thanks.
Zllio


#7 s2jon

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Posted 18 June 2009 - 06:46 PM

Malwarebytes' Anti-Malware 1.38
Database version: 2304
Windows 5.1.2600 Service Pack 3

6/18/2009 4:35:08 PM
mbam-log-2009-06-18 (16-35-08).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 247834
Time elapsed: 2 hour(s), 38 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 14
Registry Values Infected: 3
Registry Data Items Infected: 7
Folders Infected: 5
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\mss.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{47d92eb6-e52c-4cda-92a6-2369963f4913} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{47d92eb6-e52c-4cda-92a6-2369963f4913} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{967b15bc-c0b0-4a69-bfe3-2cdcd20adce4} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{1c1ebef0-37cf-4408-b494-f6c000fd6ed7} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{339949fb-4a8c-4aa3-bd04-8b888d9a642a} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{cf3e4737-a002-49ce-8e07-3460cb177a28} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b42bf63c-5354-4c5c-a789-66efeec5e1b0} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b42bf63c-5354-4c5c-a789-66efeec5e1b0} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b42bf63c-5354-4c5c-a789-66efeec5e1b0} (Spyware.Banker) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a226e82e-96c4-4349-9d30-323cbd696a97} (Trojan.SpamBot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tppoll10 (Trojan.FakeAlert.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\rhcldaj0e5d1 (Rogue.AntiVirusXP2008) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\Lsass Service (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\twext.exe,) Good: (Userinit.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\Compaq_Owner\Start Menu\Programs\WhenU (Adware.WhenUSave) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\twain_32 (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\documents and settings\LocalService\Application Data\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\NetworkService\Application Data\wsnpoem (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec (Stolen.data) -> Quarantined and deleted successfully.

Files Infected:
c:\system volume information\_restore{a2578cba-012a-4ee9-9e3d-27d3f494a2b6}\RP246\A0103665.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\start menu\Programs\WhenU\Learn More About WhenU Save.url (Adware.WhenUSave) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\start menu\Programs\WhenU\Learn More About WhenU SaveNow.url (Adware.WhenUSave) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\start menu\Programs\WhenU\WhenU.com Website.url (Adware.WhenUSave) -> Quarantined and deleted successfully.
c:\documents and settings\localservice\application data\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice\application data\wsnpoem\audio.dll (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\lowsec\local.ds (Stolen.data) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\lowsec\user.ds (Stolen.data) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mss.dll (Trojan.Agent) -> Delete on reboot.
c:\WINDOWS\system32\AcroIEHelpe003.dll (Spyware.Banker) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\AcroIEHelpe14.dll (Spyware.Banker) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\AcroIEHelpe4.dll (Spyware.Banker) -> Quarantined and deleted successfully.
c:\documents and settings\Compaq_Owner\Application Data\wiaserva.log (Malware.Trace) -> Quarantined and deleted successfully.

#8 Zllio

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Posted 19 June 2009 - 03:22 AM

Hi s2jon,

Well, that was certainly worthwhile. You have a backdoor trojan which I'll post some information about in a moment. It's possible for us to clean your computer some more, but ultimately, it's likely you will need tools which aren't available in the AII forum. I'll come back to that in a bit. Please look at the following warning and if you decide to continue, then I would have you do several scans that will help get a bunch of the files out that have infected your computer. The problem files will need to be removed manually, and for that, you will probably have to go to the HJT forum, but first read the warning and then if you want to continue, see the instructions below the following quotes box:

BackDoor Trojans

Backdoor Trojans are the most dangerous and most widespread type of Trojan. They provide the author or "master" of the Trojan with remote "administrative" access and control to the infected machines. Unlike legitimate remote administration utilities, backdooors install, launch and run invisibly, without the consent or knowledge of the user. Once installed, backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more. In other words, take over the control of your computer.

Disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

In addition to the backdoor Trojan that has been identified, your computer has other infections as well. Although we can attempt to clean this machine, we cannot guarantee that it will be secure afterwards. Your best and safest course of action is a reformat and reinstallation of the Windows operating system.


You have two options now, and how we proceed here, will depend on which choice you make. If you want to attempt to clean the machine, we can, but you will not know if the trojan left an entry to your machine which we can't identify. The other choice would be to reformat and reinstall your operating system. I'll post a couple of links to help you with the changing of your passwords, and if you want to reinstall, instructions for that. This decision depends to some degree on what the computer is used for.


Finally, you should be aware that even if we successfully remove these infections from your computer, some parts of the computer's system may be altered by the removal process itself, which could prevent it from ever regaining its former stability or full functionality without a reformat.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

If you have any questions, please ask.
Please post back to let me know what you've decided.[/b]


If you decide to continue with cleaning this machine, please do the following as the next steps:


Step 1: Please begin by running ATF Cleaner again as you did before:

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Step 2: Then I would like for you to download and install SuperAntiSpyware (SAS):

There are some error messages caused by malware that can occur with this tool. Below in the quotes box, you'll find information on these errors, in case you run into them. Otherwise, you can ignore that information.


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    * Under Scanner Options make sure that only the following are Unchecked ( make sure all others are checked ):
    • Scan only known file types
    • Scan for tracking cookies
    • Display scan option in Explorer context (right click) menu
    • Terminate memory threats before quarantining.
    Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
  • Click the "Close" button to leave the control center screen and exit the program.
Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Driveand any other Fixed Drives.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next". Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


There are a couple of problems you may run into during either installation or running of this problem. In the following quotes box is a list of potential problems and how to deal with them should they arise. If SAS installs and runs without a problem ignore the information in the quotes box:

SAS Errors or Network Correction:

  • If you get a message like SuperAntiSpyware.exe is not a valid Win32 application then try renaming SuperAntiSpyware.exe to SAS.EXE and see if it will run. This error message often occurs due to malware trying to block the installation.
  • If you get an error message like The System Administrator has set policies to prevent this installation then see this possible fix which will help for some versions of Windows http://www.superantispyware.com/supportfaq...lay.html?faq=50

  • At this point if you run into any problems where your internet connection appears to be broken, perform the below sub steps otherwise skip to the next main step about getting the log from SUPERAntiSpyware:[list]
  • Click on the Repairs Tab.
  • Click on Repair broken Network Connection (WinSock LSP Chain)
  • and then click on Perform Repair


Step 3: Finally, I'd like to ask you to run an online scan:


Please run a BitDefender Online Scan
You will need to use Internet Explorer with Active X enabled for this scan.

  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.


Step 4: Reports



Please post the following:

SAS log
BitDefender log



If you decided to do this, let me know how it went?

Zllio


#9 s2jon

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Posted 19 June 2009 - 07:05 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/19/2009 at 02:42 PM

Application Version : 4.26.1004

Core Rules Database Version : 3947
Trace Rules Database Version: 1890

Scan type : Complete Scan
Total Scan Time : 01:51:36

Memory items scanned : 446
Memory threats detected : 0
Registry items scanned : 5945
Registry threats detected : 5
File items scanned : 38194
File threats detected : 0

Browser Hijacker.Deskbar
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version
-------------

I can't run internet explorer so therefor i can't get the BitDefender log. Every time i open IE I will get this error message after a minute...iExplorer.exe - Application Error
The instruction at "0x771ce96c" referenced memory at "4x45322583". The memory could not be "read". And i also get a second one saying about the same thing but at the end it says, The memory could not be "written".

#10 Zllio

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Posted 20 June 2009 - 06:26 AM

Hi s2jon,

In light of your MalwareBytes log, I recommend that you post in the HijackThis forum. Before you can post there, you have to do some of the steps you've already done here plus a few more. The link for those instructions is found here in the Preparation Guide.

The drawback to posting in the HijackThis forum is that you will have a fairly long wait before someone can help you and once you begin preparations for that forum, you should not make any further changes to your computer, as it will change the information they have to work with. Before you decide to go that route, let's do one online scan that uses Firefox and see if it turns up anything:

Trend Micro HouseCall

If it finds malware, please post the results of the scan here.

Thanks.
Zllio

#11 Orange Blossom

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Posted 21 June 2009 - 08:07 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/235503/cant-open-programs/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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