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windows issues probable virus infestation


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#1 asphixi8

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Posted 17 June 2009 - 01:00 PM

my computer has been acting very strangely, im pretty sure there are viruses causing all sorts of critical system errors, explorer.exe does not start upon logging in, my log in name has been changed, my background does not show up when i use taskmanager to start it, and now i am getting an error called "gen23" or "gen32", a generic windows thing, im not sure what to do now as i am tying this is safe mode because when logged into windows normally my CPU memory usage is at 100%, i cant use firefox or play WoW or anything else really. im sure ill have to show you a hijackthis log, so if someone would please help a guy out id be super appreciative :D

also, when on the internet i get pop ups that i didnt used to get, i think something is re-routing my internet

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

Edited by Animal, 17 June 2009 - 01:07 PM.


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#2 rigel

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Posted 17 June 2009 - 01:57 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 asphixi8

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Posted 17 June 2009 - 02:20 PM

ok so, i did what you said, there was a massive infestation, so i cliucked remove selected, like you said, and some things came up that could only be deleted upon a reboot, which i did, but now when i try to log on i instantly log off, in safe mode and in regular mode, so i cant post the log, what do i do now? is my computer bricked?

ps im on a different computer within my household

Edited by asphixi8, 17 June 2009 - 02:29 PM.


#4 asphixi8

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Posted 17 June 2009 - 03:26 PM

im still waiting on a reply, please dont leave me hanging with a broken computer

#5 rigel

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Posted 17 June 2009 - 04:26 PM

Do you remember the name of some of the infections?

Do you have your operating system CD?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 asphixi8

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Posted 17 June 2009 - 04:34 PM

most of them were vundos, and some had the words key registry in them

#7 rigel

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Posted 17 June 2009 - 04:36 PM

Do you have your operating system CD?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 asphixi8

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Posted 17 June 2009 - 05:16 PM

no i dont, i lost them whn i moved.

#9 asphixi8

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Posted 17 June 2009 - 06:26 PM

so is there nothing i can do?>




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