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Firefox and scanner


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6 replies to this topic

#1 sultrynights

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Posted 17 June 2009 - 12:58 PM

I'm not sure if this is the right place to post this, but I recently switched from IE7 to Firefox. Today I tried to use my epson scanner and it's coming up saying error - make sure scanner is connected to your system. Is this the result of switching to firefox? Is there something I need to change so the scanner will work?

Thanks!

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#2 Alex_Computer

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Posted 17 June 2009 - 08:38 PM

No, changing to Firefox would not have made a difference while using your scanner. You might can try to reinstall the printer drivers. That might help .

#3 Orange Blossom

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Posted 18 June 2009 - 11:21 PM

Hello,

Since the problem is with your scanner, I am moving this to the external hardware section.

When was the last time you used the scanner?

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#4 sultrynights

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Posted 19 June 2009 - 05:57 AM

Thanks Alex, I don't know much about drivers, though, so I'm not sure how to do that.

Hey OB. Thanks for moving this to the right section.

I had no problem using the scanner with IE7, first time trying it with Firefox was the day I posted here. Thought it might have been the bad weather causing interference, but I tried again yesterday when we had a break in the clouds and it still says error. Could I have something in tools checked (or unchecked) that could interfere with either the scanner or the particular site I'm trying to use it with?

#5 Orange Blossom

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Posted 19 June 2009 - 08:11 PM

I'm afraid I don't understand what you're asking here. I've used scanners in the past on computers that had both IE and Firefox installed, albeit older versions since this was 2006.

What connection does a scanner have with a website? I always thought scanners were used to scan physical documents to create electronic documents, and this is how I've used them before. A website is already an electronic document, so how can you scan it?

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#6 sultrynights

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Posted 23 June 2009 - 12:58 PM

The connection is that I'm trying to scan a document and send it to someone at a particular website....I was asking if it could be some sort of problem that the web site has with firefox because when I scanned the document using IE7 it went through. I'm just not sure if it's a problem on their end or mine, though. I didn't know if maybe firefox had some special setting that I did or did not have checked that could prevent the scanner from working. :thumbsup:

Edited by sultrynights, 23 June 2009 - 12:58 PM.


#7 Andrew

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Posted 25 June 2009 - 01:16 PM

So, if I understand you right, there is a website to which you need to upload a scanned document? Did you scan the document directly from a webpage in IE7? That is, did you go to the website and click a button and it would connect to the scanner and grab the document?




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