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12 replies to this topic

#1 esks18

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Posted 17 June 2009 - 09:34 AM

Hello,

I am running parallels (windows xp) on a mac, with internet explorer, and I seem to have a virus only on windows.
When I open a program, multiple windows of internet explorer, windows explorer, run, etc pop up. I ran MalwareBytes Anti-Malware, and am posting my HiJack This log. Any help is greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:34:06, on 6/17/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Parallels\Parallels Tools\ParallelsToolsCenter.exe
C:\Program Files\Parallels\Parallels Tools\SIA\sharedintapp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre1.5.0\bin\jucheck.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Parallels\Parallels Tools\cohrence.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Parallels\Parallels Tools\toolsrv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: (no name) - {465E08E7-F005-4389-980F-1D8764B3486C} - (no file)
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Parallels Tools] C:\Program Files\Parallels\Parallels Tools\ParallelsToolsCenter.exe
O4 - HKLM\..\Run: [SharedInternetApplication] "C:\Program Files\Parallels\Parallels Tools\SIA\sharedintapp.exe" /start
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - .DEFAULT User Startup: OnLine Registration.lnk = C:\Program Files\CyberLink\PowerDirector\OLRSubmission\OLRSubmission.exe (User 'Default user')
O4 - .DEFAULT User Startup: PowerDirector Online Help.lnk = C:\Program Files\CyberLink\PowerDirector\Language\Enu\PowerDirector.chm (User 'Default user')
O4 - .DEFAULT User Startup: PowerDirector.lnk = C:\Program Files\CyberLink\PowerDirector\PDR.exe (User 'Default user')
O4 - .DEFAULT User Startup: Readme.lnk = C:\Program Files\CyberLink\PowerDirector\Language\Enu\Readme.htm (User 'Default user')
O4 - .DEFAULT User Startup: Uninstall PowerDirector.lnk = ? (User 'Default user')
O4 - .DEFAULT User Startup: User's Guide.lnk = C:\Program Files\CyberLink\PowerDirector\Language\Enu\PowerDirector_UG.pdf (User 'Default user')
O4 - Global Startup: AutoQuotes Data Engine.LNK = ?
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - https://java.sun.com/update/1.5.0/jinstall-...indows-i586.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Parallels Coherence Service (cohrence) - Parallels Software International, Inc. - C:\Program Files\Parallels\Parallels Tools\cohrence.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Parallels Tools Utility Service (toolsrv) - Parallels Software International, Inc. - C:\Program Files\Parallels\Parallels Tools\toolsrv.exe

--
End of file - 7382 bytes

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#2 Guest_superbird_*

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Posted 23 June 2009 - 08:22 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

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Posted 28 June 2009 - 05:43 PM

Topic reopened.

@ esks18,

Please post back with the current logs and an updated description of your issues.

~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 esks18

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Posted 28 June 2009 - 07:09 PM

Thank you. Please find the results of the dds below. I am pretty sure my computer is clean, after running anti virus scans, but I would appreciate a quick check just to make sure. Thanks.


DDS (Ver_09-06-26.01) - NTFSx86
Run by Owner at 20:07:40.59 on Sun 06/28/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.512.255 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Parallels\Parallels Tools\ParallelsToolsCenter.exe
C:\Program Files\Parallels\Parallels Tools\SIA\sharedintapp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Java\jre1.5.0\bin\jucheck.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Parallels\Parallels Tools\cohrence.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Parallels\Parallels Tools\toolsrv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\BMPFXADT\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {465E08E7-F005-4389-980F-1D8764B3486C} - No File
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {6ADB0F93-1AA5-4BCF-9DF4-CEA689A3C111} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: {6576EBAA-B570-4345-98E4-96153C77CF24} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [AdobeBridge]
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0\bin\jusched.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Parallels Tools] c:\program files\parallels\parallels tools\ParallelsToolsCenter.exe
mRun: [SharedInternetApplication] "c:\program files\parallels\parallels tools\sia\sharedintapp.exe" /start
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoqu~1.lnk - c:\program files\autoquotes\AQDataE.exe
uPolicies-explorer: NoSimpleNetIDList = 1 (0x1)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\npjpi150.dll
Trusted Zone: .psf
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxps://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath -

============= SERVICES / DRIVERS ===============

R1 PrlNP;PrlNP;c:\windows\system32\drivers\prlfs.sys [2008-5-21 138368]
R2 cohrence;Parallels Coherence Service;c:\program files\parallels\parallels tools\cohrence.exe [2008-5-21 53346]
R2 prl_paravirt_32;Parallels Paravirtualization Driver;c:\windows\system32\drivers\prl_paravirt_32.sys [2008-5-21 14957]
R2 PrlTime;Parallels Time Synchronization Driver;c:\windows\system32\drivers\prltime.sys [2008-5-21 2550]
R2 toolsrv;Parallels Tools Utility Service;c:\program files\parallels\parallels tools\toolsrv.exe [2008-5-21 90112]
R3 PCITG;PCITG;c:\windows\system32\drivers\pcitg.sys [2008-5-21 15232]
R3 prleth;Parallels Network Adapter;c:\windows\system32\drivers\prleth.sys [2008-5-21 6112]
R3 PrlMouse;Parallels Mouse Synchronization Tool;c:\windows\system32\drivers\PrlMouse.sys [2008-5-21 5341]
R3 PrlVideo;PrlVideo;c:\windows\system32\drivers\PrlVideo.sys [2008-5-21 16384]
S3 NtApm;NT Apm/Legacy Interface Driver;c:\windows\system32\drivers\ntapm.sys [2001-8-17 9344]

=============== Created Last 30 ================

2009-06-26 10:01 <DIR> --d----- c:\windows\network diagnostic
2009-06-26 10:00 459,264 -c------ c:\windows\system32\dllcache\msfeeds.dll
2009-06-26 10:00 52,224 -c------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-06-26 10:00 383,488 -c------ c:\windows\system32\dllcache\ieapfltr.dll
2009-06-26 10:00 63,488 -c------ c:\windows\system32\dllcache\icardie.dll
2009-06-26 10:00 13,824 -c------ c:\windows\system32\dllcache\ieudinit.exe
2009-06-26 10:00 991,232 -c------ c:\windows\system32\dllcache\ieframe.dll.mui
2009-06-26 10:00 2,455,488 -c------ c:\windows\system32\dllcache\ieapfltr.dat
2009-06-23 09:01 23 a------- c:\windows\SWFDecompiler.INI
2009-06-17 09:14 <DIR> --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-06-17 09:14 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-17 09:14 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-17 09:14 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-17 09:14 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-06-17 09:09 <DIR> --d----- c:\program files\Trend Micro
2009-06-11 21:45 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-06-11 21:45 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-06-11 21:45 1,985,024 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-06-11 21:45 11,064,832 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-06-08 12:39 <DIR> --d----- c:\docume~1\owner\applic~1\eBay
2009-06-04 13:38 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-06-04 13:37 <DIR> --d----- C:\b10308dcdcfc7e2abe96
2009-06-03 12:15 <DIR> --dsh--- c:\documents and settings\owner\PrivacIE
2009-06-03 12:08 <DIR> --dsh--- c:\documents and settings\owner\IETldCache
2009-06-03 12:04 <DIR> --d----- c:\windows\ie8updates
2009-06-03 12:00 78,336 ac------ c:\windows\system32\dllcache\ieencode.dll
2009-06-03 12:00 78,336 a------- c:\windows\system32\ieencode.dll

==================== Find3M ====================

2009-06-02 13:17 3,268 a------- c:\windows\system32\d3d9caps.dat
2009-05-07 11:44 344,064 a------- c:\windows\system32\localspl.dll
2009-04-29 00:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-17 05:58 1,846,656 a------- c:\windows\system32\win32k.sys
2009-04-15 11:11 584,192 a------- c:\windows\system32\rpcrt4.dll
2009-03-16 20:22 25,880 a------- c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT
2009-01-05 23:48 66,360 a------- c:\documents and settings\owner\g2ax_customer_downloadhelper_win32_x86.exe
2008-06-05 22:09 724,984 a------- c:\documents and settings\owner\gotomypc_437.exe

============= FINISH: 20:08:16.28 ===============

#5 m0le

m0le

    Can U Dig It?


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Posted 30 June 2009 - 06:02 PM

Hi esks18,

Well, the DDS log looks clean. Just to be sure let's run a couple of scans.

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.
Then please run MBAM, I understand you have a copy

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Thanks :thumbup2:
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#6 esks18

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Posted 02 July 2009 - 07:54 AM

Hi,

I ran both scans and they both came up clean. Do you want me to post the logs anyway?

#7 m0le

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Posted 02 July 2009 - 04:48 PM

Hi esks18,

Yes please. :thumbup2:

Please also run Gmer and post the log

We need to scan for Rootkits with GMER
  • Please download GMER from one of the following locations, and save it to your desktop, please rename it as gamer.exe.
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Close any and all open programs, as this process may crash your computer.
  • Double click Posted Image or Posted Image on your desktop.
  • Allow the gmer.sys driver to load if asked.
  • You may see this window. If you do, click No.
    Posted Image
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.


Looks clean so far. Any symptoms on the PC at the moment?
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#8 m0le

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Posted 05 July 2009 - 01:49 PM

Hi esks18,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


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#9 esks18

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Posted 06 July 2009 - 09:00 AM

Hey, so sorry I was away for the weekend and did not have my computer with me. I hope you had a happy holiday.
I will run the scan now and post the results when it finishes. Below are the logs for the Malwarebytes and BitDefender. Thanks and sorry again!

BitDefender Online Scanner - Real Time Virus Report



Generated at: Wed, Jul 01, 2009 - 18:35:32


--------------------------------------------------------------------------------





Scan Info



Scanned Files
1078746

Infected Files
0








Virus Detected



No virus found.











--------------------------------------------------------------------------------



This summary of the scan process will be used by the BitDefender Antivirus Lab to create agregate statistics about virus activity around the world.





Malwarebytes' Anti-Malware 1.38
Database version: 2360
Windows 5.1.2600 Service Pack 2

7/1/2009 22:42:48
mbam-log-2009-07-01 (22-42-48).txt

Scan type: Full Scan (A:\|C:\|D:\|Z:\|)
Objects scanned: 335824
Time elapsed: 2 hour(s), 23 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 m0le

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Posted 06 July 2009 - 03:30 PM

Hi esks18,

That's clean logs right there :thumbup2:

Good stuff! :)

Let's firstly do some housekeeping

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 14.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Here's some advice on how you can keep your PC clean

Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Other recommended, and free, AntiSpyware programs are Spybot - Search and Destroy and Ad-Aware Personal.

Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer


That's it esks18, happy surfing!

Cheers,


m0le
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#11 esks18

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Posted 08 July 2009 - 03:44 PM

Thanks so much for your help! I'll run all those steps, appreciate it!

#12 m0le

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Posted 08 July 2009 - 03:45 PM

You're welcome, esks18. :thumbup2:
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#13 m0le

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Posted 13 July 2009 - 01:14 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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