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Problem downloading stuffs from the internet


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9 replies to this topic

#1 Kingolame

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Posted 17 June 2009 - 03:20 AM

Whenever i click on any download links or click on 'save target as', there will be a message that says IE is not working, and IE will restart on its own. This makes me unable to download any files at all(save picture as still works though). I'v tried system restore and system restore says that it could not be completed. I think that most probably this is caused by the unsucessful uninstallation of a download manager program called 'Gigaget' which was terminated halfway. Although i have uninstalled it, the option'Download by Gigaget' still exist when i right click on any link. It seems that everything else is well for the computer. Could this be a problem with the unsucess uninstallation or a virus or something else. Please redirected me if i posted in the wrong section as i don't really know what is causing this problem.Thanks.

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#2 Alex_Computer

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Posted 17 June 2009 - 08:39 PM

It would help to know, what version of Internet Explorer are you using and also what version of Windows?

#3 Kingolame

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Posted 17 June 2009 - 10:21 PM

Window vista
IE7

#4 Alex_Computer

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Posted 17 June 2009 - 10:32 PM

It may be virus related. Please download Malwarebytes Anti-Malware and run a quick scan. You can download it from here: http://www.malwarebytes.org. Then post the log file after the scan has finished.

#5 Kingolame

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Posted 17 June 2009 - 10:45 PM

I'm unable to download, but luckily i kept a copy of the setup file when transfering data from my old computer to this one.
Here's the log as requested. It seems that it didn't detect any infected object.

Malwarebytes' Anti-Malware 1.38
Database version: 2302
Windows 6.0.6001 Service Pack 1

18/6/2009 11:43:22 AM
mbam-log-2009-06-18 (11-43-22).txt

Scan type: Quick Scan
Objects scanned: 79217
Time elapsed: 2 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Alex_Computer

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Posted 17 June 2009 - 10:55 PM

Well, in a way not finding the malware is a good thing, but on the other hand we still dont know what the problem is.

Just as a last in case of that it is not malware, please run the Kaspersky scan. While you are running this, i will be looking up a solution. Post the log back here. Thanks again, Alex.

Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner. Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.


Open the Kaspersky WebScanner page. http://www.kaspersky.com/virusscanner
Click on the button on the main page.
The program will launch and fill in the Information section on the left.
Read the "Requirements and Limitations" then press the accept button.
The program will begin downloading the latest program and definition files. It may take a while so please be patient and let it finish.
Once the files have been downloaded, click on the settings button.
In the scan settings make sure the following are selected:
Detect malicious programs of the following categories:
Viruses, Worms, Trojan Horses, Rootkits
Spyware, Adware, Dialers and other potentially dangerous programs
Scan compound files (doesn't apply to the File scan area):
Archives
Mail databases
By default the above items should already be checked.
Click the Save button, if you made any changes.
Now under the Scan section on the left:

Select My Computer

The program will now start and scan your system. This will run for a while, be patient and let it finish.
Once the scan is complete, click on View scan report
Now, click on the Save Report as button.
Save the file to your desktop.
Copy and paste that information in your next post.
Refer to this animation: Link removed as it was broken. ~ OB

Edited by Orange Blossom, 18 June 2009 - 06:30 PM.


#7 Alex_Computer

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Posted 17 June 2009 - 10:58 PM

As soon as the Kaspersky scan is finished and you have posted the log, please visit this website from Microsoft, it will give a probable cause diagnosis: http://support.microsoft.com/gp/pc_ie_intro.

#8 Kingolame

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Posted 17 June 2009 - 11:16 PM

I was unable to do the Kaspersky scan as i lack the Java Runtime Environment (JRE) required to run it & i was unable to download it.
However i tried the link from Microsoft u posted & reseted my IE setting & things start to work fine now.
Do i still have to run the scan to be on the safe side?

#9 Alex_Computer

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Posted 17 June 2009 - 11:24 PM

I wouldnt worry about it if all it took was to reset the settings. Are you having any other problems that you might need to address?

#10 Kingolame

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Posted 17 June 2009 - 11:26 PM

Nope...Hopefully no more.Thanks for the help.




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