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Failed to query TCP/IP settings of the connection. Cannot proceed.


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5 replies to this topic

#1 Ray911

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Posted 16 June 2009 - 08:19 PM

I have a dell desktop(Vostro 200) runnin on XP SP2. When i connect the Ethernet cable the status changes to connected but no packets are received nor sent. The speed is fine as well(100 mbps). When i clicked on the "Support" tab to repair I found that the whole "connection status" area( the one that contains ip address,subnet mask etc.) was empty and when i tried to repair it said "Failed to query TCP/IP settings of the connection. Cannot proceed."

I tried WLAN as well cuz the PC has a built in WLAN card but the same problem existed. I even tried with my Linksys "Compact Wireless-G USB Adapter" but the problem existed :thumbsup: . I even tried to connect to my neighbours Router but no change. I scanned with Bitdefender Total Security 2009 but no changes.

The same ethernet wire connected to another PC through the same Router works fine. PLZ HELP and advise if it is a virus.
I could provide a Hijack this log if required.

Edited by Ray911, 17 June 2009 - 12:10 PM.

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#2 nigglesnush85

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Posted 18 June 2009 - 05:10 PM

Hello,

I wouldn't rule out the possibility of malware just yet, but first can you connect the cable to the PC, open up your network connections folder (control panel) and right click the adaptor your are using and select properties. In the box of protocols can you scroll down to Internet Protocol TCP/IP and slect settings. can you check that all the settings are set to obtain automatically?
Regards,

Alan.

#3 Ray911

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Posted 18 June 2009 - 05:19 PM

i have all ready done all that even tried reinstalling TCP/IP using Hublerb'z post on http://www.bleepingcomputer.com/forums/t/84764/tcpip-protocol-driver-service-failed-to-start/.
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#4 nigglesnush85

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Posted 18 June 2009 - 05:27 PM

The event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Locate the copy to clipboard button, Posted Image (under the two arrows)
7. Let us know what you find. (paste the results)

Vista

1. Click the start ball/orb
2. click the search box and type Event Viewer.
3. Open the event viewer and expand the Windows logs section.
4. Search through the the groups (Application, Security etc) look for errors and warnings.
5. Double click on an entry and click the copy button.
6. Paste the results in to a post.
Regards,

Alan.

#5 Ray911

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Posted 18 June 2009 - 05:41 PM

hey nigglesnush85 read my DSS (HJT) log for any viruses as u are the only 1 who replied on my posts. http://www.bleepingcomputer.com/forums/t/234883/corrupted-tcpip-due-to-virus/
It is of the same PC cuz i think its an hook infection thta caused this

Edited by Ray911, 18 June 2009 - 05:42 PM.

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#6 Orange Blossom

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Posted 18 June 2009 - 07:48 PM

Hello,

Because you have posted a log here: http://www.bleepingcomputer.com/forums/t/234883/corrupted-tcpip-due-to-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a while (possibly over a week even, but possibly less; it's hard to say) to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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