Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I don't know what's wrong with my computer.


  • Please log in to reply
5 replies to this topic

#1 tuffyman

tuffyman

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:35 AM

Posted 16 June 2009 - 05:08 PM

I hope you can help me.

I recently turned off all of my autoruns. Before I did that my computer would automatically pull up the "my computer" page whenever I logged on.

Whenever my computer locks up it will not let me use the ctrl+alt+del feature.

I'm also not able to use my AVG and my computer will not let me update it or use the remove program feature to erase it so I can download a newer version.

I ran Malwarebytes version 1.37 today and it says that it finds no harmful items.

I recently tried to download a kaspersky cd. It wouldn't let finish installation. It seems that there is something that is keeping me from using anything that will find the problem.

I can post the malwarebytes log file, but someone may need to tell me how. Any help would be appreciated.

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:35 AM

Posted 17 June 2009 - 11:34 AM

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode, then perform your scan in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 tuffyman

tuffyman
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:35 AM

Posted 17 June 2009 - 06:47 PM

Malwarebytes' Anti-Malware 1.37
Database version: 2289
Windows 5.1.2600 Service Pack 3

6/16/2009 4:43:29 PM
mbam-log-2009-06-16 (16-43-29).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|)
Objects scanned: 192527
Time elapsed: 1 hour(s), 4 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:35 AM

Posted 18 June 2009 - 08:07 AM

Malwarebytes Anti-Malware has been updated to v1.38. Please download and install the most current version from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

Update the database through the program's interface (preferable method). Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

If you have not performed a scan with DrWeb Cureit, please do that as well
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 tuffyman

tuffyman
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:35 AM

Posted 18 June 2009 - 11:05 AM

I did run Drweb Cureit and it found nothing wrong. I will download the latest maleware and try it. Thanks!

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:35 AM

Posted 18 June 2009 - 11:45 AM

Ok.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users