Posted 16 June 2009 - 04:20 PM
This is beyond me and I need some pointers on how to proceed.
My nephew rang me yesterday to say his son had downloaded a program called PAV which said he had a trojan,(on Googling PAV is the trojan).
So I told him to download malwarebytes and follow the instructions to remove it.
On trying to download Malwarebytes, PAV blocked the download, so I downloaded it and sent it as an attachment in an e-mail, when he tried to open it PAV again blocked it.
He is running XP Home with Avast anti virus and ZA firewall.
This is what I have tried with no success.
1/ Turned of System restore, try to run uninstaller, would not work, tried again in safe mode still would not uninstall.
2/ Use msconfig to disable all start up items then boot into safe mode with networking to try to down load malwarebytes but program was still being blocked.
It will load his home page on the browser but will not connect to anything, so I am posting this for him.
3/ Ran Avast, but it did not detect PAV as a trojan.
4/ ran regedit and deleted all PAV keys found, after reboot they were all back again.
As he is 100 miles away and has no backups for his work, I need help as a complete reinstall is not a viable option.