My sister's computer has a mess of problems I think, but the initial one that led to the discovery of the other problems started with browser troubles so I'll post here for now. I'm not really sure where this post should go, but this is my best guess.
Rather suddenly, Firefox was unable to connect to the internet and load any websites, but Internet Explorer was still working fine. I tried getting Safari and Opera to load, and neither of those would connect either. My sister doesn't use AIM or other non-browsing programs that require the internet so I don't know if they would also be unable to load. I don't think the connection itself is the problem, as I am able to ping Google and Yahoo, and we have a router that supplies wireless to two other computers and other wi-fi devices and all of these are still working just as usual.
Then that blasted System Security trojan virus popped up - problem number 2. I used Malwarebytes and followed the procedure to get rid of it, but I just ran Malwarebytes again because my initial problem had not been solved, and I could see that it was still finding those Vundo trojans. System Security seems to have been eliminated from the computer, but 'Vundo' was still found in the scan. I'm not sure if System Security is completely gone, or even if it would contribute to my initial browser problem. I proceeded with trying to find out what was wrong with the browsers under the impression that System Security was gone.
I tried toggling the Windows Firewall settings, which are usually off because we use Norton 360, but that did no good. I tried making Firefox an exception when the Firewall was turned on, but no luck, and I turned it all back off. Then I tried to open up Norton to see if maybe editing its settings would help, and I couldn't get it to open - problem number 3. I tried opening Norton Security Scan, but it kept telling me to use Norton 360 which won't open, so it's a rather frustrating cycle. I'm reluctant to remove Norton altogether because it was expensive, and the product key seems to have been lost/forgotten. I had to wipe the computer just a few months ago completely due to a virus. I'm also reluctant to do this again. I'm unable to do a System Restore because it keeps saying that it is disabled, and when I try to access it through Accessories the window shows that there are no available restore points.
Again, I'm not entirely sure where all this would most neatly fit. I'm becoming desperate for an answer, and am ready to throw the thing out the window.
Brand: HP COMPAQ
OS: Windows XP Professional w/ SP 1&2
Antivirus: Norton 360
Browsers: Firefox, Safari, Opera (not working) | Internet Explorer (working)
Edit: Moved topic from Web Browsing/Email and Other Internet Applications to the more appropriate forum. ~ Animal
Edited by Animal, 17 June 2009 - 09:31 PM.