Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Possible Virus Blocking programs - including BitDefender security


  • This topic is locked This topic is locked
21 replies to this topic

#1 ttillman

ttillman

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 16 June 2009 - 11:24 AM

Some strange activity has been happening recently.

A few weeks ago I have not been able to open a Google browser normally. In order to get a browser to open I have to immediately click on my Google icon several times right after starting booting up my computer. It seems if I wait something will block the browser from opening. BitDefender has picked up some cookies from time-to-time and have deleted them. There were never any other viruses detected. However, the issues continued and the cookies would always reappear.

Then, most recently, I've been unable to open Outlook properly (or if opened it crashes after trying to navigate to certain folders). Also, BitDefender has not worked properly. I'm not able to run a scan or operate any other security functionalities. I finally got the program started after rebooting my computer and opening the program by clicking on the icon several times before any of the other programs would start (similar to how I start the Google browser each day). Again, it's as if something is blocking the program.

** Error Message: Cannot start Microsoft Outlook. Out of memory or system resources. Close some windows or programs and try again. **

[Note: Closing windows/programs does not resolve the program.]

***** Another Error Message I receive in Outlook: There was a problem reading one or more of your reminders. Some reminders may not appear. There is not enough free memory to run the program. Close one or more programs, then try again.

[Note: Closing windows/programs does not resolve the program. I have even tried increasing the memory and decreasing the programs that automatically starts with windows.]

Used space: 93.9 GB
Free space: 360 GB

Capacity: 454 GB

Memory: 4.0 GB

I don't have a dds log or attachment. When I downloaded the program an error popped up stating it won't work on my system (64-bit system). Perhaps the posting rules should be updated. So, I'm posting a highjack this log instead - unless you direct me to do something differently.

I appreciate your help!





..............................................................................................................................................


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:30:51 AM, on 6/16/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18248)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\RingCentral\RingCentral Call Controller\RCUI.exe
C:\Program Files (x86)\RingCentral\RingCentral Call Controller\RCHotKey.exe
J:\Programs\MSGTAG\MSGTAG.exe
C:\Users\Virtual Professional\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\NETGEAR\WG111v2\WG111v2.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\PayPal Payment Request Wizard\QB US edition\OEHook.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Logitech\QuickCam\Quickcam.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Windows Sidebar\sidebar.exe
C:\hp\kbd\kbd.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...ion&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn1\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: RingCentral For Internet Explorer - {05F8C4F4-44DA-49D7-92EE-0944AB774D99} - C:\PROGRA~2\RINGCE~1\RINGCE~1\IEBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files (x86)\Yahoo!\Common\yiesrvc.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: OToolbarHelper Class - {EAD3A971-6A23-4246-8691-C9244E858967} - C:\Program Files (x86)\PayPal\PayPal Plug-In\PayPalHelper.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: PayPal Plug-In - {DC0F2F93-27FA-4f84-ACAA-9416F90B9511} - C:\Program Files (x86)\PayPal\PayPal Plug-In\OToolbar.dll
O3 - Toolbar: RingCentral For Internet Explorer - {A50F643C-3C5B-4D99-B68C-21A13C81E50E} - C:\PROGRA~2\RINGCE~1\RINGCE~1\IEBHO.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - "C:\Program Files\BitDefender\BitDefender 2009\Antispam32\IEToolbar.dll" (file missing)
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files (x86)\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\sidebar.exe
O4 - HKCU\..\Run: [RCUI] "C:\Program Files (x86)\RingCentral\RingCentral Call Controller\RCUI.exe"
O4 - HKCU\..\Run: [RCHotKey] "C:\Program Files (x86)\RingCentral\RingCentral Call Controller\RCHotKey.exe"
O4 - HKCU\..\Run: [MSGTAG] "J:\Programs\MSGTAG\MSGTAG.exe" /startup
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Google Update] "C:\Users\Virtual Professional\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2342408027-1462394183-3936419162-1009\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'QBDataServiceUser18')
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files (x86)\Logitech\QuickCam\eReg.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files (x86)\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = J:\Programs\Office10\OSA.EXE
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: QuickBooks US Plugin.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files (x86)\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files (x86)\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O16 - DPF: {CF25C291-E91C-11D3-873F-0000B4A2973D} (RingCentral Message Player Control) - http://service.ringcentral.com/ActiveX/Rin...sage_Player.cab
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files (x86)\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - Unknown owner - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: dldf_device - Unknown owner - C:\Windows\system32\dldfcoms.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x64\RaMaint.exe
O23 - Service: LogMeIn Service (LogMeIn) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x64\LogMeIn.exe
O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB18 - iAnywhere Solutions, Inc. - C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SCM_Service - Unknown owner - C:\Windows\SysWOW64\WinService.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing)

--
End of file - 13938 bytes

..............................................................................................................................................

BC AdBot (Login to Remove)

 


#2 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 19 June 2009 - 03:04 PM

I look forward to someone responding soon! Any help you can provide will be extremely appreciated. I'm hoping my posting isn't lost in la-la-land. :thumbup2: I run an Internet business and I'm concerned I'm missing emails.
===========

Hello

Your topic isn't lost or ignored. We are simply extremely busy.

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 21 June 2009 - 11:50 PM.


#3 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 22 June 2009 - 08:13 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#4 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 22 June 2009 - 09:00 PM

Thank you for your response.

As mentioned in my original post, this is the message I get when I try to run the DDS program:

"This tool does not support your operating system."

This is the reason I posted the Hijack log.

Please advise.

Thanks.

#5 PropagandaPanda

PropagandaPanda


  • Malware Response Team
  • 10,433 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 24 June 2009 - 08:15 AM

Hello.

Let's use OTScanIt.

Download and Run OTScanIt
Download OTScanIt by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Change the Rootkit Scan option from "No" to Yes.
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.

With Regards,
The Panda

#6 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 24 June 2009 - 12:50 PM

Per the instructions I have upload the OTS file. I had to zip the file because it was too large for upload.

Also, just in case, I thought I'd mention there wasn't an option to change a Rootkit Scan from no to yes. But I tried to ensure all areas of the PC was scanned, including the registry. I hope this is still helpful.

Thanks so much.

Attached Files

  • Attached File  OTS.zip   219.96KB   5 downloads


#7 PropagandaPanda

PropagandaPanda


  • Malware Response Team
  • 10,433 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 24 June 2009 - 01:58 PM

Hello.

Oh yes . . the rootkit scan was removed. I will update my instructions accordingly. Thanks.

There doesn't look like there are active infections.
--
Let's try using the System Restore. First, we'll create a backup.

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.

Do not use the NTREGOPT that comes with the installation package.
  • Please download erunt-setup.exe to your desktop.
  • Double click erunt-setup.exe. If you are using Windows Vista, right click the icon and select "Run As Administrator." Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes only if you are using Windows XP. You can delete the installation file after use.
  • Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.
You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished, you may, remove ERUNT using Add/Remove Programs.
---
Refering to this guide, restore the most recent date before the issues started occuring.

Tell me how it goes.

With Regards,
The Panda

#8 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 24 June 2009 - 07:36 PM

Awesome! That fixed outlook from crashing 1,000 times a day. And I can now access all folders again. Thank you so much.

Now, there are only two issues remaining.

1.) Whenever I retrieve new emails in Outlook 2007 and if I am in my Inbox, I need to click to another folder and then go back to Inbox to see the new emails. This happens with approx. 75% of the new emails.

2.) Opening Google browser is still a challenge. Clicking on my google icon does not open it. When opening the task manger google is NOT listed in the running programs, but it IS listed under "Processes" tab. I have to end the process first, then click on the google icon again in order to start google each day. :thumbup2:

#9 PropagandaPanda

PropagandaPanda


  • Malware Response Team
  • 10,433 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 24 June 2009 - 08:31 PM

Hello.

I'm not too familiar with OutLook. Perhaps try reinstalling it?

Same deal with Chrome. Let's try something with that though.

Run Custom Scan with OTScanIt
If you have lost your copy of OTScanIt, download it here and extract it like you did last time.
  • Double click the OTS.exe icon in the OTScanIt folder on your desktop. If you are using Windows Vista, right click OTScanIt.exe and select Run as Administrator.
  • Copy the contents of the codebox below into the "Custom Scans" box.
    c:\chrome.exe /s
  • Close all windows except OTScanIt.
  • Click it Run Scan button.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.
[/list]
With Regards,
The Panda

#10 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 30 June 2009 - 05:34 PM

I'm not sure why I would need to run Google Chrome scan. I don't use Google chrome. Yes, I installed it, but have never used it. I use standard google browser. As a matter of fact, I think I'll uninstall Google chrome now.

Do you have any other recommendations for standard Google?

Also, my original problem with Outlook has started again. It was working ok, until the very next morning when booting up the computer again I opened the program. A process automatically started stating Outlook was updating all folders for 1st time use. I'm not sure why this happened - it was the same thing that happened before so I immediately tried to stop that process. But it was too late. I couldn't access folders anymore and outlook continued to crash.

Unfortunately, I don't have the original program to reinstall - it's in storage. I'm hoping we can fix this. :thumbup2:

#11 PropagandaPanda

PropagandaPanda


  • Malware Response Team
  • 10,433 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 01 July 2009 - 09:42 AM

Hello.

Opening Google browser is still a challenge

By this, had you meant Google Chrome, or a Internet Explorer opening to the Google web page?

With Regards,
The Panda

#12 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 01 July 2009 - 09:48 AM

So sorry. I think I know what you mean now. I have the regular Firefox installed. When I click on it the program doesn't open any browsers. In the task manager, it never shows under applications, but does show under processes. When I end the process and then click on firefox again it will open. It's almost as if something is blocking the program from being viewed on my computer.

With the combination of issues with both Outlook and firefox I'm thinking it's not the programs themselves. But something else causing this.

Thanks again for you help and patience.

#13 PropagandaPanda

PropagandaPanda


  • Malware Response Team
  • 10,433 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 01 July 2009 - 04:23 PM

Hello.

Using Add/Remove Programs, remove FireFox. Then download the installer again and reinstall.

Tell me if that fixes the issue.

With Regards,
The Panda

#14 ttillman

ttillman
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:12:51 AM

Posted 02 July 2009 - 04:37 PM

Thx. I upgraded to Firefox newer version and that seemed to have fixed the program by reinstalling as you stated.

As for Outlook, still same issue. When I completed the system restore, as directed before, it worked perfectly for a day, then the next day it started misbehaving again.

Each time I open Outlook I get one of the two following message:

1 - Outlook can not open. Close some of the other running programs and try again.

- or -

2 - Outlook will open, then will loading emails the following message will appear: "There was a problem reading one or more of your reminders. Some reminders may not appear. There is not enough free memory to run this program. Quite one or more programs, and then try again.


I think I have lots of memory. But do you think this has something to do with the memory???? It also prevents my MS Outlook Business Contact Manager from opening.

#15 PropagandaPanda

PropagandaPanda


  • Malware Response Team
  • 10,433 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:51 AM

Posted 03 July 2009 - 11:50 AM

Hello.

From the OTS log, you computer was short on memory. Let's use StartupLite.

Download and Run StartupLite
This program will identify and give you the option to remove uneeded startup items to free memory.
  • Download StartupLite.exe by MalwareBytes to your desktop.
  • Double click the icon to start the program. If you are using Windows Vista, right click the icon and select Run As Administrator.
  • A list of uneeded startup entries will be compiled. Leave all the items as Disabled and click Continue.
  • Restart your computer.
Tell me if that helps at all.

With Regards,
The Panda




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users