Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Microsoft word goes ''NOT RESPONDING"


  • This topic is locked This topic is locked
3 replies to this topic

#1 Naziroh

Naziroh

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Virgin Islands
  • Local time:03:56 AM

Posted 16 June 2009 - 11:13 AM

Whenever I want to change the font or open a pdf file in microsoft word, it goes not responding.
Someone asked me to run combofix to check whether my laptop has virus to fix it.
I just ran the combofix and I got the log, but I do not know how to proceed from there.
HELP ME!
If any of you know how to fix not responding microsoft word, pls help!
THANKS(:
This is a copy of my log:



ComboFix 09-06-15.06 - 93552 06/16/2009 23:21.4 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.424 [GMT 8:00]
Running from: c:\documents and settings\93552\Desktop\ComboFix.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((( Files Created from 2009-05-16 to 2009-06-16 )))))))))))))))))))))))))))))))
.

2009-06-16 12:31 . 2009-06-16 14:39 -------- d-----w- c:\documents and settings\93552\Application Data\ErrorFix
2009-06-16 09:42 . 2009-06-16 09:44 82280 ----a-w- c:\documents and settings\93552\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-06-16 07:38 . 2009-06-16 07:38 89104 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\NAVENG.SYS
2009-06-16 07:38 . 2009-06-16 07:38 876144 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\NAVEX15.SYS
2009-06-16 07:38 . 2009-06-16 07:38 177520 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\NAVENG32.DLL
2009-06-16 07:38 . 2009-06-16 07:38 1181040 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\NAVEX32A.DLL
2009-06-16 07:38 . 2009-06-16 07:38 371248 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\EECTRL.SYS
2009-06-16 07:38 . 2009-06-16 07:38 259368 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\ECMSVR32.DLL
2009-06-16 07:38 . 2009-06-16 07:38 2414128 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\CCERASER.DLL
2009-06-16 07:38 . 2009-06-16 07:38 101936 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd2d9e03.vdb\ERASER.SYS
2009-06-06 16:45 . 2009-06-11 11:21 -------- d-----w- c:\program files\PhotoScape
2009-06-06 16:32 . 2009-06-06 16:33 -------- d-----w- c:\program files\SpeedBit Video Accelerator
2009-06-06 15:39 . 2009-06-06 15:39 -------- d--h--w- c:\documents and settings\93552\Local Settings\Application Data\acer eNM
2009-06-04 14:49 . 2009-06-06 10:01 -------- d-----w- C:\PhotoScape
2009-05-23 07:59 . 2007-10-23 01:27 110592 ----a-w- c:\documents and settings\93552\Application Data\U3\temp\cleanup.exe
2009-05-23 07:59 . 2008-02-25 05:47 3489792 ---ha-w- c:\documents and settings\93552\Application Data\U3\temp\Launchpad Removal.exe
2009-05-23 07:58 . 2009-05-23 07:59 -------- d-----w- c:\documents and settings\93552\Application Data\U3
2009-05-23 07:22 . 2009-05-23 07:22 -------- d-----w- c:\documents and settings\93552\Application Data\Canneverbe_Limited
2009-05-23 07:21 . 2009-05-23 07:21 -------- d-----w- c:\documents and settings\93552\Local Settings\Application Data\Deployment
2009-05-18 11:25 . 2009-06-06 16:32 -------- d-----w- c:\documents and settings\All Users\Application Data\Speedbit

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-06-16 15:04 . 2009-03-03 07:37 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2009-06-16 14:55 . 2009-03-03 04:20 -------- d-----w- c:\program files\Symantec AntiVirus
2009-06-16 09:41 . 2009-03-03 04:02 8224 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-06-14 11:18 . 2009-04-23 04:30 34 ----a-w- c:\documents and settings\93552\jagex_runescape_preferences.dat
2009-06-11 11:21 . 2009-04-27 05:21 -------- d-----w- c:\documents and settings\93552\Application Data\uTorrent
2009-05-23 07:48 . 2009-03-03 08:36 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-05-15 00:51 . 2009-05-15 00:51 -------- d-----w- c:\documents and settings\93552\Application Data\drpython
2009-05-14 00:32 . 2009-03-03 03:12 -------- d-----w- c:\program files\Launch Manager
2009-05-13 01:15 . 2009-03-03 03:26 -------- d-----w- c:\program files\Windows Desktop Search
2009-05-08 04:02 . 2009-05-08 04:02 -------- d-----w- c:\documents and settings\All Users\Application Data\Messenger Plus!
2009-05-08 02:48 . 2009-05-08 02:29 -------- d-----w- c:\program files\Messenger Plus! Live
2009-05-08 02:16 . 2009-03-03 08:22 -------- d-----w- c:\program files\Windows Live
2009-04-30 06:31 . 2009-03-03 07:26 -------- d-----w- c:\program files\Common Files\Adobe
2009-04-30 04:57 . 2009-04-30 04:57 188 ----a-w- c:\windows\system32\eDataSecurity.dat
2009-04-23 05:49 . 2009-04-23 05:49 -------- d-----w- c:\program files\Microsoft Silverlight
2009-04-23 05:49 . 2009-03-03 08:20 -------- d-----w- c:\program files\Microsoft

BC AdBot (Login to Remove)

 


#2 fairjoeblue

fairjoeblue

  • Members
  • 1,594 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:02:56 PM

Posted 16 June 2009 - 11:29 AM

"Whenever I want to change the font or open a pdf file in microsoft word, "

Office>Word will not open a pdf file.
You need a program like Adobe Reader [Acrobat reader] to open a pdf file.

Go to the Control Panel
Double click Fonts icon & change the font there.
OCZ StealthXstream 700W,Gigabyte GA-EP45-UD3R , E8500, Arctic Freezer Pro 7, 3GB G.Skill PC8500,Gigabyte Radeon HD 4850 OC [1GB ], Seagate 250GB SATA II X2 in RAID 0, Samsung SATA DVD burner.

#3 Naziroh

Naziroh
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Virgin Islands
  • Local time:03:56 AM

Posted 16 June 2009 - 08:35 PM

Thanks for your reply.
The problem is that the pdf is a attachment in microsoft word.
Now, whenever I start microsoft word, it immediately goes ''NOT RESPONDING''
How do i make microsoft word responding again? :thumbsup:

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,993 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:56 PM

Posted 16 June 2009 - 09:24 PM

ComboFix logs should not be posted outside the HijackThis forums. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

I see that you have created at topic on this same issue here: http://www.bleepingcomputer.com/forums/t/234456/microsoft-word-goes-not-responding/ That topic shall remain open and this one shall be closed.

Thank you for using BleepingComputer as your malware removal source.

This topic is now closed.
The BC Staff
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users