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I have a Trojan; HJT + Spybot will not open


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2 replies to this topic

#1 help4computer

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Posted 16 June 2009 - 05:56 AM

Hello staff of Bleeping Computer,
I am currently using Vista 32-bit, AVG Free, and Windows Firewall. Recently (over the past few days), I have been getting messages from AVG about a trojan virus. I have moved the infected files to the vault, tried to heal, but to no avail. It just keeps popping up day after day, hour after hour. I have done at least 2 full system scans with AVG free, and the only things it can find are the ones that it sends up a message saying it is infected, so it isn't helping much.
I am currently doing an ESET Online Scan, and it may or may not fix my problem.
I have also downloaded HijackThis, and have tried to open it several times. Nothing happens, no message pops up, it doesn't even start to open. (I have tried both the standalone version, and the installer. Nothing happens with either.)
Same thing happens with SpyBot, except the tray icon for Spybot is working (I just can't Run Spy-Bot (it will sometimes come up with a window saying it is non-responsive, etc).

I know this is not very useful information, and I am not sure if this belongs in this forum. Once I get HJT running, I will scan and post a log. However, I would like some help with opening it (yes, I have tried safe mode), or if there is something special I have to do.

Thank you for your time.

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#2 garmanma

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Posted 16 June 2009 - 07:57 AM

If you cannot get HJT to work:


Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
Mark
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#3 Orange Blossom

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Posted 16 June 2009 - 05:30 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/234371/rsithjt-log-please-diagnose-trojan/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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