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Help me quickly


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8 replies to this topic

#1 kaito kid

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Posted 16 June 2009 - 04:37 AM

I have typical problem like in this topic :



http://www.bleepingcomputer.com/forums/t/224061/crash-after-startup-after-different-amounts-of-time/

I read the topic but I don't reach to the solution

remember I talk to you from the safe mode :thumbsup:

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#2 quietman7

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Posted 16 June 2009 - 09:18 AM

The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. If you're not finding any malware then its sounds like one of the latter problems.

Note: Some video cards can generate such intense heat while playing games with high quality graphics that they require a separate cooling system. If the fan fails after wear and tear with age, the video processor will not be far behind and your system may start crashing.. If the video card needs replacing, see "Illustrated How to Replace an AGP Video Card".

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions and malware. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD). To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot for the changes to take effect.
Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.
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#3 kaito kid

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Posted 16 June 2009 - 10:02 AM

thanks for attention Mr

my system is vista

I follow the method you mention it to stop automatic restart

but I think this not correct

we must elimiate this TROJAN (winfl32.sys

I prefered to eliminate the cause rather than symptomatic treatment


I had history of instllation programmes like torrent & folder lock if this helpful for us


thanks again


Edited by kaito kid, 16 June 2009 - 10:04 AM.


#4 quietman7

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Posted 16 June 2009 - 10:17 AM

How do you know you have winfl32.sys? Just because you have similar symptoms as someone else does not always mean you are dealing with the same problem.

What anti-virus and security scans have you performed? Did any of them indicate that file was on your system?
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#5 kaito kid

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Posted 17 June 2009 - 01:16 AM


How do you know you have winfl32.sys? Just because you have similar symptoms as someone else does not always mean you are dealing with the same problem.


because it appear to me (winfl32) before restart in blue screen :thumbsup:

What anti-virus and security scans have you performed? Did any of them indicate that file was on your system?


comodo security :flowers:



#6 quietman7

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Posted 17 June 2009 - 07:06 AM

Please download Malwarebytes Anti-Malware (v1.37) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

** If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes.
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#7 kaito kid

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Posted 18 June 2009 - 02:39 AM

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 6.0.6001 Service Pack 1

18/06/2009 10:31:44 ص
mbam-log-2009-06-18 (10-31-44).txt

Scan type: Quick Scan
Objects scanned: 80057
Time elapsed: 4 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\.norton2009reset (Trojan.Hacktool) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\.norton2009reset (Trojan.Hacktool) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\.norton2009reset (Trojan.Hacktool) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\desktop sms (Worm.P2P) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Norton2009Reset.exe (Trojan.Hacktool) -> Quarantined and deleted successfully.

#8 kaito kid

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Posted 18 June 2009 - 02:42 AM

is that enugh ??

I am sorry for bother :thumbsup:



#9 quietman7

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Posted 18 June 2009 - 09:12 AM

Now rescan again with Malwarebytes Anti-Malware but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Also let me know how your computer is running and if there are any more reports/signs of infection.
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