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restart loop windows xp


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#1 ooweirdoo

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Posted 15 June 2009 - 06:58 AM

I got someone to reinstall my windows xp because I was getting blue screens of death.
Now I do not have any more blue screens but the first thing I did when I turned on my computer was to plug all my external hard drives into my computer and began to drag files. However, my computer automatically restarted and continued to restart. I took off my external hard drives and after a few more loops, i managed to get into windows. I put the external hard drives back in and it went back to the restart loop.

This morning, I restarted without the external hard drive and it did not restart out of no where yet.

Could it really be because of my external hard drives?

I have windows xp sp2 professional and my external hard drives are Western Digital My Books

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#2 Andrew

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Posted 15 June 2009 - 07:20 AM

A restart loop like this is probably due to Windows crashing and automatically rebooting; this is the default behavior of Windows when it crashes.

We'll need to disable the automatic restart setting so that you can see the error message being generated. With that message, we can narrow down the problem and find a solution.

Start your computer but do not attach any of your external drives.

To disable automatic restart on system error:

1. Right-click on the My Computer icon (either on your desktop or in the Start Menu) and click on Properties.
2. In the System Properties window, click on the Advanced tab.
3. Locate the Startup and Recovery area and click on the Settings button.
4. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
5. Click OK in the Startup and Recovery window.
6. Click OK in the System Properties window.

Now, start connecting your external drives and do whatever you've been doing in the past to cause the system to restart.

Eventually, you'll trigger the system crash. Instead of restarting, though, you'll see the dreaded Blue Screen of Death (BSoD), it will look something like this:

Posted Image

Now, get out a pencil and paper and copy down the information given about the crash. Specifically, everything that appears below the Technical information: line (be sure to copy down that long number exactly!)

Post the info here and we can start to figure this out.

#3 ooweirdoo

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Posted 15 June 2009 - 02:54 PM

A restart loop like this is probably due to Windows crashing and automatically rebooting; this is the default behavior of Windows when it crashes.

We'll need to disable the automatic restart setting so that you can see the error message being generated. With that message, we can narrow down the problem and find a solution.

Start your computer but do not attach any of your external drives.

To disable automatic restart on system error:

1. Right-click on the My Computer icon (either on your desktop or in the Start Menu) and click on Properties.
2. In the System Properties window, click on the Advanced tab.
3. Locate the Startup and Recovery area and click on the Settings button.
4. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
5. Click OK in the Startup and Recovery window.
6. Click OK in the System Properties window.

Now, start connecting your external drives and do whatever you've been doing in the past to cause the system to restart.

Eventually, you'll trigger the system crash. Instead of restarting, though, you'll see the dreaded Blue Screen of Death (BSoD), it will look something like this:

Posted Image

Now, get out a pencil and paper and copy down the information given about the crash. Specifically, everything that appears below the Technical information: line (be sure to copy down that long number exactly!)

Post the info here and we can start to figure this out.


thanks for responding
alright... i plugged in my ex hard drives and the computer went to the blue screen
in the blu screen i get
Driver IRQL_NOT_LESS_OR_EQUAL
Stop: 0x000000D1 (0xE184000,0X00000005,0X00000001,0XBF810255)
WIN32K.SYS ADDRESS BF810255 BASE AT 13F800000

i held the power button and restarted to another blue screen
0X000000D1 NTFS.SYS ADDRESS F73F8F11

after that
0x00000082
0x0000000a
0x0000007F

BEGINNING DUMP OF PHYSICAL MEMORY
and SR.SYS

help please.

#4 ooweirdoo

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Posted 15 June 2009 - 03:40 PM

by the way, i cant get back into my desktop
without safe mode
i restart again when i use last known good configuration
and blue screen at start windows normally

--------
alright! i got back in after a few dozen restarts....

Edited by ooweirdoo, 15 June 2009 - 03:44 PM.


#5 Andrew

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Posted 15 June 2009 - 06:09 PM

That error message is indeed being caused by your external drives:

This problem may occur if the removable disk device uses a sector size that is more than the Windows memory page size. The Windows memory page size is 4,096 bytes or 4 kilobytes (KB). When the media is in the removable disk device, Windows reads some of the media as the operating system searches for a boot sector or for file system information. A Stop error message occurs when Windows accesses sector zero. The sector size of sector zero exceeds the memory size that is allocated to read the sector.


Your drives are formatted in NTFS, I believe because it's the NTFS.sys driver is crashing. The SR.sys driver is System Restore. I'd wager that System Restore is trying to engage the removable drives, using the NTFS driver, which results in the crash.

Luckily, there is a hotfix from Microsoft available here: http://support.microsoft.com/kb/897574/en-us

Download and run the hotfix, then reboot. Let us know if the problem reoccurs.

Also, ask the person who reinstalled Windows if they reinstalled all the latest drivers for your system.

Edited by Amazing Andrew, 15 June 2009 - 06:15 PM.


#6 ooweirdoo

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Posted 15 June 2009 - 06:25 PM

isnt it strange that even without the external hard dive i still get blue screens?

STOP: COOOO218 REGISTRY FILE FAILURE
\SYSTEMROOT\SYSTEM32\CONFIG\SOFTWARE

uhoh...

Edited by ooweirdoo, 15 June 2009 - 06:28 PM.


#7 Andrew

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Posted 15 June 2009 - 07:04 PM

Nevermind? Did it go away?

#8 ooweirdoo

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Posted 15 June 2009 - 07:15 PM

double posted by acxident
and i still cant get back into my desktop
tips?

----
alright i got back in and installed the hotfix successfully and rebooted
now i am wondering whether i should risk getting into another episode of restarting through plugging in my external hard drives

----
i plugged the drive in again and as expected, received another restart
however, this restart was actually a successful restart and i'm back at my desktop now
is it really safe?
----
alright i plugged it in and waddayano i get

STOP: 0x0000008E
and
0x00000050

I cannot get into my desktop anymore... With safe mode I will also get a blue screen

Edited by ooweirdoo, 15 June 2009 - 09:12 PM.


#9 ooweirdoo

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Posted 16 June 2009 - 03:43 PM

it seems that my computer will crash with any usb port
anyone have tips?

#10 hamluis

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Posted 16 June 2009 - 03:52 PM

You could try deleting your USB controllers (which may be damaged) and then rebooting and allowing them to reinstall. Details in latter portion of link following.

http://support.microsoft.com/kb/310575

Louis

#11 ooweirdoo

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Posted 16 June 2009 - 04:12 PM

how bout i install win95 since i only have it
will i still be able to read westell my books?

#12 ooweirdoo

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Posted 16 June 2009 - 04:38 PM

i just totally ruuined my computer
i inatalled win95 and said support large something and left the fdisk
now i turn on my compute i get a blinking underscore
and nothing happens
help?




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