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Computer becomes sluggish shortly after start up and internet options limited


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#1 sayshake

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Posted 15 June 2009 - 12:19 AM

Hello!! Thanks in advance for any advice. My computer, shortly after starting up grows sluggish and I have to force quit many programs. I have DLed Malwarebytes, SUperAntiSpyware, Lavasoft's Adaware, & spybot search and destroy. I have run them all and they have found various things and fixed those problems. My odd internet limitations include that microsoft internet explorer cannot connect, but Firefox can. I cannot update "Malwarebytes" or "SUperAntiSpyware" from within the programs either because it says they are being blocked by a firewall. I've checked the firewall and they seem to be checked under the exceptions. Any advice would be great! Thanks!!

Vic

Edit: Moved topic from XP to the more appropriate forum, at BC Advisors request. ~ Animal

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#2 Budapest

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Posted 15 June 2009 - 12:36 AM

Log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 sayshake

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Posted 15 June 2009 - 12:52 AM

Thanks so much for the tips. I have done all of them and noticed that my radio button that says "Obtain DNS servers automatically" was already checked, but my issues remain. Luckily I can still use the internet through Firefox until it slows down and freezes up. When I try to use the internet in internet explorer and go through the "diagnose connection problems" it says. "Windows cannot connect to the Internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer. Check the firewall settings for the HTTP port (80), HTTP port (443) and FTP port (21). You might need to contact your internet service provider (ISP) or the manufacturer of your firewall software."

#4 Budapest

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Posted 15 June 2009 - 12:53 AM

Do you still have the same problems if you (temporarily) turn off your firewall?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 sayshake

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Posted 15 June 2009 - 01:11 AM

I just tried that and I do still have the same problems even with it off.

#6 Budapest

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Posted 15 June 2009 - 01:18 AM

Try this fix:

http://www.cexx.org/lspfix.htm
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 sayshake

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Posted 15 June 2009 - 01:26 AM

I DLed it and ran the prog. Is says "No problems found." Listing [mdnsNSP.dll, mswsock.dll, winrnr.dll, and rsvpsp.dll] in my Keep section. It's curious. Perhaps I'm experiencing the 'ISP needing specific DNS settings' from the warning part of the first response? And the sluggish thing might be a different issue all together. I do much appreciate this help though. Great suggestions!

#8 Budapest

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Posted 15 June 2009 - 01:29 AM

Got another fix you can try:

http://www.spychecker.com/program/winsockxpfix.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 sayshake

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Posted 15 June 2009 - 01:39 AM

DLed it, hit "fix", rebooted and I'm still in the same boat. It's so odd to me that I can get through to an internet connection on Firefox and Pidgin (instant messaging program), but not IE, nor to update "Malwarebytes" or "SUperAntiSpyware". I used to have a router hooked up to this computer, but once this problem started, I now have the computer directly hooked up sans router (won't work even on firefox, etc. through the router anymore for some reason).

#10 Budapest

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Posted 15 June 2009 - 01:41 AM

Try running this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#11 sayshake

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Posted 15 June 2009 - 02:38 AM

DLed prog, ran scan. No Trojan Files Found. Shows a bunch of info on the logs including "files with hidden attributes" at the end. Same Internet situation, but the firefox hasn't gone sluggish and crashed for a bit, so that's good.

#12 Budapest

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Posted 15 June 2009 - 03:32 AM

Run this scan and post the log if it finds anything:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 sayshake

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Posted 15 June 2009 - 03:32 PM

Indeed, that was a long scan. :thumbsup:

log:
1. adsnwy.exe;c:\windows\system32;BackDoor.IRC.Bot.114;Deleted.;
2. SDFix.exe\SDFix\apps\Process.exe;C:\Documents and Settings\Administrator\Desktop\SDFix.exe;Tool.Prockill;;
3. SDFix.exe;C:\Documents and Settings\Administrator\Desktop;Archive contains infected objects;Moved.;
4. installer-4446-19-Ares-Lite-Edition-1-8-1-English.exe;C:\Documents and Settings\Administrator\My Documents\Data\old;Trojan.DownLoader.64907;Deleted.;

I am still experiencing the same limited Internet access, but that seems to have done some things. Thanks for all of the help again.

#14 Budapest

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Posted 15 June 2009 - 04:08 PM

Can you get Malwarebytes to update now?

Also, try the fixes in my posts #2, 6 and 8 again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 sayshake

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Posted 15 June 2009 - 04:29 PM

I have redone the #2, 6, & 8 fixes and I still cannot get Malwarebytes to update.




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