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AVG threat detection


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#1 vaustin

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Posted 14 June 2009 - 08:37 PM

I just downloaded the AVG free anti-virus software and after installing it continues to show a messenger box titled Resident shield alert that says there is a potentially dangerous file located in C\WINNT\system32\ping.dll and when I go to view it (in C drive....) a message says this folder/file is required for running. Is this some kind of virus?? I recently connected (only my email) to an unsecured network on someone else's computer, is it likely to have gotten a virus from public wifis?




I am moving this to the Am I Infected forum for scans~~boopme

Edited by boopme, 14 June 2009 - 09:08 PM.


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#2 possumbarnes

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Posted 14 June 2009 - 08:45 PM

What does a full scan with AVG come up with?
Also, I'd scan for spyware to see what you come up with.
Please download Malwarebytes Anti-Malware and save it to your desktop from here.

Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When the installation has finished, leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Click the Finish button.

MBAM should start and you will be asked to update the program before performing a scan.

From the scanner tab, select a QUICK SCAN and click the Scan button.

After the scan finishes, click on the Show Results button to see a list of any malware that was found. Make sure that everything is checked, and click Remove Selected. When removal is completed, a log report will open in Notepad. This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

MBAM may tell you to reboot your computer to complete the process. If so, then reboot and post the contents of the log afterwards.

IF EITHER THE AVG SCAN OR THE MBAM SCAN COMES UP WITH ANYTHING, DO NOT POST THE RESULTS IN THIS FORUM.
Open a new topic in the Am I Infected? forum and copy and paste the entire contents of the MBAM log in that post. If either scan shows infection, you'll get more and better help in that forum.
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#3 boopme

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Posted 14 June 2009 - 09:11 PM

Post the MBAM log and then
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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