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Re-directs of Explorer and popups


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29 replies to this topic

#1 Ed III

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Posted 14 June 2009 - 07:04 PM

Getting redirects to Google when clicking links at some sites; getting some popups; can not get to SkyBot web site & program will not run; frozen mouse twice.
You guys cleaned the machine once before in Nov. 2008. Hijack this below, thanks, ed

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:58:44 PM, on 6/14/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Ed Sterling\Local Settings\Temporary Internet Files\Content.IE5\01EJKPAB\HiJackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottsdalechristian.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirec...amp;gc=1&q=
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://toolbar.ask.com/toolbarv/askRedirec...amp;gc=1&q=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://toolbar.ask.com/toolbarv/askRedirec...p;gc=1&q=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll (file missing)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_b...sreqlab_srl.cab
O16 - DPF: {413D6754-BFD4-47FE-9346-319559290BFA} (HTECtrl Class) - https://www.webpcfos.com/webpcfos/websabre/HTEweb_new.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{365A5FCC-36F5-465F-BCC1-D665D4455D44}: NameServer = 85.255.112.82,85.255.112.152
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.82,85.255.112.152
O17 - HKLM\System\CS1\Services\Tcpip\..\{365A5FCC-36F5-465F-BCC1-D665D4455D44}: NameServer = 85.255.112.82,85.255.112.152
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.82,85.255.112.152
O17 - HKLM\System\CS2\Services\Tcpip\..\{365A5FCC-36F5-465F-BCC1-D665D4455D44}: NameServer = 85.255.112.82,85.255.112.152
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.82,85.255.112.152
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 7756 bytes

BC AdBot (Login to Remove)

 


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#2 SifuMike

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Posted 19 June 2009 - 11:11 PM

Hello Ed III,

Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

****************



While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent some things from being fixed.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.

* Open Spybot Search & Destroy.
* In the Mode menu click "Advanced mode" if not already selected.
* Choose "Yes" at the Warning prompt.
* Expand the "Tools" menu.
* Click "Resident".
* Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
* In the File menu click "Exit" to exit Spybot Search & Destroy.


Please download Malwarebytes' Anti-Malware from one of these places:
http://download.cnet.com/Malwarebytes-Anti...&tag=button
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.besttechie.net/mbam/mbam-setup.exe

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply along with a fresh HijackThis log.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#3 Ed III

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Posted 20 June 2009 - 10:35 AM

Hi SifuMike, appreciate the response. I have a litle problem performing the tasks you gave me. One of my issues is I can not get my Anti-Malware programs to start. Since I can not get Spybot to load up (it just flashes and then stops loading) I could not turn off Tea Timer, so I deleted Spybot and TeaTimer would not delete, so I changed the file type for it. I loaded Malwarebytes program on the computer and tried to open it and it is doing the same thing, it flashes but will not open. So I can not run that program. What should I do now? Ed

I did run Security Check and here is the log:

Results of screen317's Security Check version 0.98.4
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
``````````````````````````````

Windows Firewall Enabled!
NortonAntiVirus2006(SymantecCorporation)
NortonAntiVirusHelp
NortonAntiVirus2006
NortonAntiVirusSYMLTMSI
NortonAntiVirusParentMSI
NortonProtectionCenter
NortonWMIUpdate
``````````````````````````````
Anti-malware/Other Utilities Check:
``````````````````````````````

Ad-Aware
MVPS Hosts File
SpywareBlaster 4.2
HijackThis 2.0.2
Java™ 6 Update 14
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent
``````````````````````````````

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Norton AntiVirus navapsvc.exe
Norton AntiVirus IWP NPFMntor.exe
``````````````````````````````
DNS Vulnerability Check:
``````````````````````````````

GREAT! (Very random)

Scan took 33 seconds.
`````````End of Log```````````

#4 SifuMike

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Posted 20 June 2009 - 10:42 AM

Hi Ed III,

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java SE Runtime Environment (JRE) 6 Update 14.
  • Click the "Download" button to the right.
  • At the Select Platform and Language for your download drop down box
    Select Windows and Mult-Language
  • Check the box that says: "Accept License Agreement" then press Continue ( Selecting Windows will give you the 32 bit version. )
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language jre-6u13-windows-i586-p.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 6 Update 14
    Java 6 Update 7
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.

If MBAM will not install, please rename the installer mbam-setup.exe. Example: newtool.exe
Proceed installing the renamed installer of MBAM.

If MBAM will not run, go to the program directory of MBAM (e.g. C:\Program FIles\Malwarebytes Antimalware\) then rename mbam.exe to newtool.exe, double click newtool.exe to proceed in running a quick scan.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#5 SifuMike

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Posted 20 June 2009 - 10:50 AM

Hi Ed,

Internet Explorer v6.00 SP3 is ancient and full holes allowing malware to attack you. You should always have the latest IE browser running.

Update to Internet Explorer 8.
http://www.microsoft.com/windows/internet-...er/default.aspx
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#6 Ed III

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Posted 20 June 2009 - 11:10 AM

Got it thanks, I am in the processs of updating everything and I will run the Malware programs and get back to you, ed

#7 Ed III

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Posted 20 June 2009 - 11:39 AM

Hi again, switched out JAVA and Explorer. changed the name of the Malware exe to newtool, but it will still not open. any other suggestions? ed

Here is a new configuration check log:

Results of screen317's Security Check version 0.98.4
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
``````````````````````````````

Windows Firewall Enabled!
NortonAntiVirus2006(SymantecCorporation)
NortonAntiVirusHelp
NortonAntiVirus2006
NortonAntiVirusSYMLTMSI
NortonAntiVirusParentMSI
NortonProtectionCenter
NortonWMIUpdate
``````````````````````````````
Anti-malware/Other Utilities Check:
``````````````````````````````

Ad-Aware
MVPS Hosts File
SpywareBlaster 4.2
Malwarebytes' Anti-Malware
HijackThis 2.0.2
Java™ 6 Update 14
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent
``````````````````````````````

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Norton AntiVirus navapsvc.exe
Norton AntiVirus IWP NPFMntor.exe
``````````````````````````````
DNS Vulnerability Check:
``````````````````````````````

GREAT! (Very random)

Scan took 39 seconds.
`````````End of Log```````````

#8 SifuMike

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Posted 20 June 2009 - 12:01 PM

Try this random renamer for MBAM http://kixhelp.com/wr/files/mb/randmbam.exe
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#9 Ed III

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Posted 20 June 2009 - 01:34 PM

Random generator worked; here is what I have, ed

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 3

6/20/2009 11:13:30 AM
mbam-log-2009-06-20 (11-13-21).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 343877
Time elapsed: 50 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\MSIVXftqgwmppevpavfyqjnaoydktwrnmckmf.dll (Spyware.Agent) -> No action taken.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\MSIVXftqgwmppevpavfyqjnaoydktwrnmckmf.dll (Spyware.Agent) -> No action taken.
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> No action taken.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:31:39 AM, on 6/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Ed Sterling\Local Settings\Temporary Internet Files\Content.IE5\73M94DGG\HiJackThis[1].exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottsdalechristian.org/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll (file missing)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {413D6754-BFD4-47FE-9346-319559290BFA} (HTECtrl Class) - https://www.webpcfos.com/webpcfos/websabre/HTEweb_new.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 6841 bytes

#10 SifuMike

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Posted 20 June 2009 - 01:53 PM

Memory Modules Infected:
\\?\globalroot\systemroot\system32\MSIVXftqgwmppevpavfyqjnaoydktwrnmckmf.dll (Spyware.Agent) -> No action taken.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\MSIVXftqgwmppevpavfyqjnaoydktwrnmckmf.dll (Spyware.Agent) -> No action taken.




Your MBAM log shows "No action taken".
This usually occurs if you forget to click "Remove Selected" and instead only clicked "Save Logfile.
Please read this thread and rescan again only using the (Quick Scan) in normal mode and check all items found for removal.
Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
After performing the new scan, click the Logs tab and copy/paste the contents of the new report in your next reply.

Edited by SifuMike, 20 June 2009 - 01:54 PM.

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#11 Ed III

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Posted 20 June 2009 - 02:31 PM

Well here it is. Also let me describe what the program is giving me. I make sure all three items are checked. I click "Removed Selected" and it does it's thing and puts up a dialogue box to reboot. I click Yes and it does. Then I reopenned after reboot and ran the scan again and it found the same three items again. I repeated the sequence again and the results are attached. Two items are still listed in the quaranteened list. Are we sure this thing actually deleted the viruses? Ed

Malwarebytes' Anti-Malware 1.38
Database version: 2297
Windows 5.1.2600 Service Pack 3

6/20/2009 12:19:26 PM
mbam-log-2009-06-20 (12-19-26).txt

Scan type: Quick Scan
Objects scanned: 83449
Time elapsed: 2 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\MSIVXftqgwmppevpavfyqjnaoydktwrnmckmf.dll (Spyware.Agent) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\MSIVXftqgwmppevpavfyqjnaoydktwrnmckmf.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Delete on reboot.

#12 SifuMike

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Posted 20 June 2009 - 02:43 PM

Hi Ed,

The malware is being reloaded. :thumbup2:


We will run ComboFix.

You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.

Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
Please read Combofix's Disclaimer.
Further, ComboFix logs are not permitted outside the HijackThis forums and then only when requested by a HJT Team member.

You need to disable your Norton Antivirus before running ComboFix, as it will prevent it from running.

To disable Norton Antivirus:
Please navigate to the system tray on the bottom right hand corner and look for a Posted Image sign.
  • right-click it -> chose "Disable Auto-Protect."
  • select a duration of 5 hours (this assures no interference with the cleanup of your pc)
  • click "Ok."
  • a popup will warn that protection will now be disabled and the sign will now look like this: Posted Image
You succesfully disabled the Norton Antivirus Guard.




Note: If you already have a copy of ComboFix on your system it is essential that you delete it before downloading this copy.

Please visit this webpage for instructions for downloading and running ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

To work properly, you must install ComboFix on the Desktop..
Post the log from ComboFix in your next reply,

A caution - ComboFix may reset a number of Internet Explorer's settings, including making IE the default browser.
ComboFix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal and increase security. If this is an issue or makes it difficult for you -- please tell me.
Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
Do not run Combofix more than once.
Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock.
The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.
Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#13 Ed III

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Posted 20 June 2009 - 03:22 PM

Combofix will not start (flashes and then nothing); got a random number thing for that one? ed

#14 SifuMike

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Posted 20 June 2009 - 04:00 PM

Hi Ed,


You need to disable your Norton Antivirus before running ComboFix, as it will prevent it from running.

To disable Norton Antivirus:
Please navigate to the system tray on the bottom right hand corner and look for a Posted Image sign.
  • right-click it -> chose "Disable Auto-Protect."
  • select a duration of 5 hours (this assures no interference with the cleanup of your pc)
  • click "Ok."
  • a popup will warn that protection will now be disabled and the sign will now look like this: Posted Image
You succesfully disabled the Norton Antivirus Guard.




Delete the version of comboFix you have on your desktop. <== IMPORTANT


Download Combofix from any of the links below. You must rename it before saving it.  Save it to your desktop.

Link 1
Link 2
Link 3

Posted Image


Posted Image
--------------------------------------------------------------------

Double click on Combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.  
  • Please post the C:\ComboFix.txt ] so we can continue cleaning the system.

Edited by SifuMike, 20 June 2009 - 04:10 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#15 Ed III

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Posted 20 June 2009 - 04:06 PM

Thanks, I will do it. Just so you know I had disable Norton and it did not run. thanks, ed




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