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dell monitor problem


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8 replies to this topic

#1 wjmccrthy

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Posted 14 June 2009 - 06:40 PM

My dell monitor, model 1704FPT1 suddenly goes blank after 1 to 2 seconds when booting up. I see the initial boot screen then nothing. I have unseated memory, device cards, etc., but to no avail.

The problem seem to start when a slew of malware problems, such as virumonde virus was found and then fixed.

The problem also occurs on my wife's computer, same model.

Please help.

I am currently have a dell 8400, running xp service pack 3.

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#2 boopme

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Posted 14 June 2009 - 07:19 PM

Hi have you tried switching monitors. i would like to run a mBAm scan but you will not be able to see it .
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#3 thcbytes

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Posted 14 June 2009 - 07:29 PM

Hi,

Few more questions.....

When you say "blank screen" do you mean black or blue? Also...... are you able to boot up occassionally or never? And finally....can you boot into the BIOS? You can enter the Bios by sequentially tapping F2 prior to the splash screen @ startup. Computers vary as to which keys are required to enter the Bios....if F2 does not work try F8, F12 or Esc.

Kind regards,
t
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#4 wjmccrthy

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Posted 14 June 2009 - 09:04 PM

The screen turns black a few seconds after the bios start up screen. The monitor turns black but still the indicator light stays green.

Here is my mbam report:

Malwarebytes' Anti-Malware 1.37
Database version: 2236
Windows 5.1.2600 Service Pack 3

6/14/2009 10:01:58 PM
mbam-log-2009-06-14 (22-01-58).txt

Scan type: Full Scan (C:\|)
Objects scanned: 133488
Time elapsed: 24 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 thcbytes

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Posted 15 June 2009 - 06:19 AM

Hi again,
How were you able to produce the MBAM log with a black screen? I am missing something here.

I asked........
Also...... are you able to boot up occassionally or never?
Thanks,
t
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http://donatelife.net/register-now/

#6 wjmccrthy

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Posted 15 June 2009 - 07:07 AM

I was able to post the mbam log because I switched to an old crt monitor.

The question as to whether it boots no not depends upon when the monitor goes black. Sometimes the monitor goes black during the boot up splash screen, and other times it goes down after logging in.

It appears to be a malware problem because my wife's monitor, a few years newer, crashed as well.

#7 thcbytes

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Posted 15 June 2009 - 02:48 PM

Hello again, :thumbsup:
Thank you for the clarification. Now I understand. You had a malware infection that you cleared and you were left with nonfunctional monitors. So the question remains. Are you still infected?

**********

You may very well be clean but the malware or the cleanup might have damaged system files in the process.

**********

More question's first.

What is your OS? Windows XP home/pro or Vista?
Do you have an install CD?

**********

Let's take a closer look at your computer. Do this........

* Clean your Cache and Cookies in IE:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Click the "Delete Cookies" button
  • Next to it, Click the "Delete Files" button
  • When prompted, place a check in: "Delete all offline content", click OK
* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
  • Go to Tools > Options.
  • Click Privacy in the menu on the left side of the Options window.
  • Click the Clear button located to the right of each option (History, Cookies, Cache).
  • Click OK to close the Options window
    Alternatively, you can clear all information stored while browsing by clicking Clear All.
    A confirmation dialog box will be shown before clearing the information.
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.
**********

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
**********

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
**********

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
**********

With your next post please provide:

* Answer to questions
* SAS log
* DrWeb log
* ESET log

Kind regards,
t
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#8 wjmccrthy

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Posted 17 June 2009 - 09:23 PM

I am running XP Pro SP3.
I have an SP@ Installation Disk.

Here is my SAS Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/15/2009 at 07:50 PM

Application Version : 4.26.1004

Core Rules Database Version : 3940
Trace Rules Database Version: 1882

Scan type : Complete Scan
Total Scan Time : 00:26:59

Memory items scanned : 393
Memory threats detected : 0
Registry items scanned : 5899
Registry threats detected : 0
File items scanned : 43223
File threats detected : 110

Adware.Tracking Cookie
C:\Documents and Settings\WJM\Cookies\wjm@imrworldwide[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@chitika[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@tacoda[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.widgetbucks[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@redhousebanner[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@burstnet[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@myroitracking[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@questionmarket[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@bs.serving-sys[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@kontera[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@fastclick[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@xiti[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@atdmt[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@statse.webtrendslive[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@specificclick[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@burstbeacon[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@donerus.112.2o7[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@doubleclick[4].txt
C:\Documents and Settings\WJM\Cookies\wjm@adserver.adreactor[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@specificmedia[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@www.adtrak[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@www.googleadservices[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@serw.clicksor[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@media6degrees[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.addynamix[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@counter.inkfrog[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@clicktorrent[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@homestore.122.2o7[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@banner509[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@dmtracker[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.financialcontent[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.cnn[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.pointroll[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@advertising[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@www.burstbeacon[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@clickthrough.kanoodle[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@at.atwola[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@a1.interclick[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@realmedia[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@apmebf[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@www.burstnet[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@casalemedia[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@msnportal.112.2o7[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@zedo[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@serving-sys[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@tracking.realtor[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@2o7[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.satelliteguys[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@s.clickability[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@revsci[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@ad1.clickhype[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@nitropayouts.directtrack[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@cache.trafficmp[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@rotator.adjuggler[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@linotraffic[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@ad.yieldmanager[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@cdn4.specificclick[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@yieldmanager[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.us.e-planning[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@smartadserver[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@trafficmp[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@greenlightbanner[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@interclick[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@adbrite[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@axxessads.valuead[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@tribalfusion[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@mediaplex[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@statcounter[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@insightexpressai[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@247realmedia[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@2o7[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@2o7[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@ad.yieldmanager[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@ad.yieldmanager[3].txt
C:\Documents and Settings\WJM\Cookies\wjm@adbrite[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@adrevolver[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.bridgetrack[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.cnn[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@ads.pointroll[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@advertising[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@apmebf[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@apmebf[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@at.atwola[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@atdmt[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@bs.serving-sys[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@c7.zedo[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@casalemedia[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@donerus.112.2o7[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@doubleclick[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@doubleclick[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@fastclick[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@imrworldwide[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@kontera[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@media.adrevolver[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@mediaplex[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@mediaplex[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@msnportal.112.2o7[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@questionmarket[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@realmedia[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@revsci[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@s.clickability[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@serving-sys[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@specificclick[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@statcounter[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@statse.webtrendslive[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@tacoda[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@tracking.vacationsmadeeasy[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@tribalfusion[2].txt
C:\Documents and Settings\WJM\Cookies\wjm@yieldmanager[1].txt
C:\Documents and Settings\WJM\Cookies\wjm@zedo[1].txt

My esetscan log:

C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DNSFlushcws1.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DNSFlushcws4.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumondesdn1.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\WJM\DoctorWeb\Quarantine\A0014207.exe probably a variant of Win32/TrojanDropper.Agent.NJY trojan deleted - quarantined
C:\Documents and Settings\WJM\DoctorWeb\Quarantine\Pareto_AS_Setup219.exe probably a variant of Win32/TrojanDropper.Agent.NJY trojan deleted - quarantined
C:\Program Files\WinRAR\patch.exe Win32/PSW.Delf.NPT trojan cleaned by deleting - quarantined


My cureit log is too big. Is there a way I can attach the file.

Thanks for your help.

#9 thcbytes

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Posted 17 June 2009 - 10:28 PM

Hi again,

Good job :thumbsup:

Break up the DrWeb log into several posts.

==========

Do this.....

You may have corrupt critical system files. Let's see if we can fix that.

* Click Start > Run and type sfc /scannow and the click OK.
o Note the space between the c and the /
* You may need your Windows XP CD so have it ready.
o If you have Service Pack 2 (SP2) or SP3 installed, you will need the SP2 or SP3 version of the version of the CD. This can be done with a borrowed CD, if you don't have one.
* Allow the scan to run and when completed, reboot the system.

==========

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.
==========

With your next post please provide:

* Did sfc /scannow find anything?
* Bitdefender log
* How's it running now?

Thanks,
t
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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