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Google web search not working


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#1 deltawaves

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Posted 14 June 2009 - 02:54 PM

Everytime I search for anything on Google's home page I get "Internet Explorer cannot display the webpage". I have run both my antivirus and malware programs and came up with nothing. I have installed firefox, went to google and searched for anything and just get a blank page for results. It works fine on my other computer, just not my laptop. Oddly enough I can search for images, videos, maps and all the other home page search links, just not web search. I have cleared cache and cookies. Google toolbar wont give me search results either. I have IE 7 and the same, updated to IE 8 today. Disabled all add ons and no difference.

I have been searching all day for the problem. I am lost.

HELP

Edited by deltawaves, 14 June 2009 - 06:50 PM.


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#2 deltawaves

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Posted 14 June 2009 - 07:34 PM

Getting the same thing with yahoo.

#3 boopme

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Posted 14 June 2009 - 08:38 PM

Hi, I just have a couple ideas.
Reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.

Delete Browsing History,Internet Explorer 7
Start Internet Explorer.
On the Tools menu, click Delete Browsing History.
Select the check box next to Temporary Internet Files.
Select the check box next to History.
Select the check box next to Form data.
Select the check box next to Cookies.
At the bottom of window, click Delete.
Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
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#4 JJ2K

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Posted 15 June 2009 - 07:02 PM

Still seems like it could be something dodgy when you do a search try changing the google.com part in the address bar to googles ip address like try this in your address bar:

http://74.125.127.100/search?hl=en&q=t...mp;aq=f&oq=

#5 boopme

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Posted 15 June 2009 - 09:04 PM

OK, I am moving this to the Am I Infected forum to check for malware.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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