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DDS won't run


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5 replies to this topic

#1 Holly the librarian

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Posted 14 June 2009 - 10:31 AM

Hi!

This is my first post. My computer has been infected with WinBlueSoft. I am following the preparation guide directions to post and am having a problem with step 6 - download and run DSS. The download was fine but when I start DSS I get a Data Execution Prevention window that says: "To help protect your computer, windows has closed this program: Microsoft Windows: Windows Command Processor" I changed my Data Execution Prevention to allow changes to Windows Command Processor but it still won't work and I get the same error message.

Also, I tried to download Malwarebyte's Anti-malware and received error messages during that download.

I can't run explorer or Firefox but Safari is working. Thanks in advance for trying to help me out!

Holly

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#2 hamluis

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Posted 14 June 2009 - 10:52 AM

<<I am following the preparation guide directions to post...>>

You probably ought to post any issues during preparation...in the correct forum. It's likely that others have experienced such and reported them to the malware personnel.

Louis

#3 garmanma

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Posted 14 June 2009 - 10:58 AM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
Mark
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why won't my laptop work?

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#4 Holly the librarian

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Posted 14 June 2009 - 11:36 AM

Thanks for your prompt reply. I downloaded RSIT to my desktop but when I tried to run it I received the following error message at the "writing header information" stage:

Autolt Error: Line-1: Error: Variable used without being declared.

Holly

#5 garmanma

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Posted 14 June 2009 - 04:16 PM

Try this one



Please download runscanner.zip and save to your desktop.
  • Create a new folder on your hard drive called Runscanner (C:\Runscanner) and extract (unzip) the file there.
    (click here if you're not sure how to do this.)
  • Double-click Runscanner.exe to launch.
  • Select Beginner mode and click Ok.
  • Select Do a full scan and save a log file (default is Full Scan) to start.
  • Please be patient and do not use your computer during the scan.
  • When the scan is complete, a window will open asking you to save runscanner.run. Click Cancel.
  • Another window will open asking you to save runscanner.log.
  • Save it to your desktop and "Save as type: Runscanner log file [*.log].
  • The log file will automatically open in Notepad.
  • Go to the top menu, click on "Format" and uncheck "Word Wrap" if checked.
  • Copy and paste the contents of the log file into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
  • Exit Runscanner when done.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If Runscanner did not work, then reply back here.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 Orange Blossom

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Posted 16 June 2009 - 10:13 AM

Hello,

I see that you have posted your log here: http://www.bleepingcomputer.com/forums/t/234097/winbluesoft-virus/ and that you have gotten a response already.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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