Posted 14 June 2009 - 04:14 AM
Ok, so I've tried contacting Microsoft Support several times, and they just keep sending me back to the form to request for help. I've given up hope on them. Anyways, here is my problem.
My computer is set to automatic update. I saw that it was updating, and instead of telling me it needed to restart, it restarted on its own. When it tried to restart, it gave me an error message saying that my sfc_os.dll file was missing before it restarted itself again. It then gave me the option to go into safe mode, which I did. It gave me a few memory errors then finished loading. Before I could do anything, it restarted again. It continued to do this till it stopped loading safe mode. It gets to the Windows XP loading screen, then restarts back.
I have tried restoring to last good known configuration, and it fails every time. When it goes to load now, it asks to run chkdsk, it freezes during the 2nd step. I have tried my hdd in my brother's computer which is the exact same model as mine, and was able to run chkdsk as well as load into windows. However, it didn't appear that the drivers for the mouse loaded as I wasn't able to use it and eventually the keyboard stopped working. I did scan it with Malwarebytes and Norton and nothing was detected. I was thinking that because of the memory errors, I could try replacing the RAM in my computer with those of my brothers and see if I make any progress. I don't think that's the only problem, but I could be wrong. I'm horrible with hardware.
I am unsure of anything else I can do to try and fix this. I don't have an OS disc, and my computer is a Compaq with a Seagate hdd. My OS is Windows XP Home Edition. If I can get the keyboard to work long enough, I may be able to copy files over onto one of my externals as it did seem to work well enough until I tried getting the mouse to work.
Any help would be greatly appreciated.