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Some nasty trojan and spyware


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#1 MommyCPA

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Posted 13 June 2009 - 10:42 PM

My daughter's laptop has some nasty stuff on it. I have a Malwarebytes log and Malwarebytes found 1 trojan and a rootkit something that it couldn't delete. I can only boot up in safe mode, but at least I can get on the internet while in safe mode. I am new to this forum and don't know if I should post the log here or not. I also have a HJT log from today and can run another if you need it. I ran HJT a few days ago and deleted 4 lines that I know to be bad, but it didn't seem to fix it. I still have that log and can tell you what I deleted. (or fixed) It was antivirsystem.com and is really nasty. I'm pretty sure I need to reset the default host, but need assistance, since I'm not doing any good here. I also was able to run kaspersky online and have a log of that, but can't download the whole version so that it will fix the many things it found.

Please help me.

Thanks!

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#2 boopme

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Posted 13 June 2009 - 11:10 PM

Hello and welcome. ost the Malwarebytes log.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#3 MommyCPA

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Posted 14 June 2009 - 12:17 AM

Here's the Malwarebytes log. I'll be doing the other stuff shortly.

Malwarebytes' Anti-Malware 1.37
Database version: 2271
Windows 5.1.2600 Service Pack 2

6/13/2009 9:26:59 PM
mbam-log-2009-06-13 (21-26-59).txt

Scan type: Quick Scan
Objects scanned: 101663
Time elapsed: 6 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bbd4551a-9b23-41cd-9bcd-818aa2da7b63} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\str.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

#4 MommyCPA

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Posted 14 June 2009 - 12:38 AM

I was able to install and run the ATF Cleaner, but I get a message that say something about The administrator not allowing the program to load when I try to load the other one. I can log in again as administrator, but earlier it wouldn't let me load kaspersky (full trial version) when I tried to do it the same way.

How do I get a program to install when I'm in safe mode?

Thanks.

#5 boopme

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Posted 14 June 2009 - 04:10 PM

Select Safe Mode with Networking.

Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 14 June 2009 - 04:10 PM.

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