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Infected with system security virus


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#1 mixedcolors

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Posted 13 June 2009 - 08:47 PM

I have a HUGE problem. Today I was hit with the system security virus, its so bad I can't use ANYTHING on my computer no internet, no virus scanner, it will not allow me to do anything. I now am having trouble getting into safe mode and that's not working either. I'm using my mom's laptop, I don't know what to do, my computer has crashed and this is the worst malware I have ever gotten. ANY help would be nice.

Edited by mixedcolors, 13 June 2009 - 08:50 PM.


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#2 boopme

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Posted 13 June 2009 - 10:24 PM

Hi and welcome. Perhaps we can get MBam to run and get a log. The malware is trying to block everything. Go to a clean PC.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.
***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.



Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mixedcolors

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Posted 13 June 2009 - 11:15 PM

I renamed the file to zztoy.exe and transferred from another computer to mine, but it still won't open on my infected computer.

#4 boopme

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Posted 14 June 2009 - 04:44 PM

Ok,stubborn... Let's try DrWeb.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mixedcolors

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Posted 16 June 2009 - 04:11 PM

I'm not sure if I saved the log report right but I think this is it.

inst.exe;C:\Documents and Settings\All Users\Application Data\AOL Downloads\triton_suite_install_6.0.28.3;Probably BACKDOOR.Trojan;Incurable.Moved.;
ocpinst.exe\data529;C:\Documents and Settings\All Users\Application Data\AOL Downloads\triton_suite_install_6.0.28.3\ocpinst.exe;Probably BACKDOOR.Trojan;;
ocpinst.exe;C:\Documents and Settings\All Users\Application Data\AOL Downloads\triton_suite_install_6.0.28.3;Archive contains infected objects;Moved.;
WxBug.EXE;C:\Program Files\AIM\Sysfiles;Adware.Aws;Incurable.Moved.;
SKYNETvqrflxda.dll;C:\WINDOWS\SYSTEM32;Trojan.DownLoad.38278;Deleted.;
SKYNETbesvirtfpm.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETbrpucrnsec.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETcrvqlhofyf.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETdxvrvnkpfq.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETgpsybuxoqo.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETidewiwtrxa.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETikossptiou.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETixgoipmtnp.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETqorffwbdiv.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETqpulsibciq.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETrbqeqrngjo.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETrpmbadmlcl.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETssppfppmpe.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETtnwxweeciq.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETvxripfvrse.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;
SKYNETyapuycvirx.tmp;C:\WINDOWS\Temp;Trojan.DownLoad.38278;Deleted.;

#6 boopme

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Posted 16 June 2009 - 08:20 PM

Ok good now that some stuff is off try MBAM again.

Also run these too if posible. Post 2 logs if successful.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 mixedcolors

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Posted 17 June 2009 - 03:24 PM

I can't run any program on my computer except in safe mode. The virus won't allow me to do anything in normal settings. I can in safe mode but any program or going on line I can't do. I can transfer files with no problem from the laptop I'm using to my computer but they just won't run.

#8 golfdude

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Posted 17 June 2009 - 03:42 PM

Mixedcolors,

I see that you are still online and Boopme may not be able to get back to you right away. If you follow her earlier instructions you need to run ATF and SAS in safe mode. According to your last post you can do this.

Please try this and post the SAS log.

Tom

Thanks,
Golfdude

America is all about speed. Hot, nasty, badass speed. -Eleanor Roosevelt, 1936
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#9 mixedcolors

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Posted 17 June 2009 - 04:01 PM

OH okay I misunderstood what they said then.

I ran the ATF cleaner, but when I go to scan with the SUPERAntiSpyware, it says the system administrator has set policies to prevent this installation. :thumbsup:

#10 boopme

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Posted 17 June 2009 - 04:08 PM

Is this a personal or work PC? If work you may need to get the IT Dept. to allow this.
Is this an XP ,Vista or another operating System?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 mixedcolors

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Posted 17 June 2009 - 04:10 PM

Its an Xp and its a personal home computer. I have no idea why it said that, I have nothing set on my computer, everything is open to download, install..ect.

#12 golfdude

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Posted 17 June 2009 - 04:11 PM

Mixedcolors,

Boopme will direct you from here. I wasn't sure what shift she was working and only wanted to get you going in the right direction.

Tom

Thanks,
Golfdude

America is all about speed. Hot, nasty, badass speed. -Eleanor Roosevelt, 1936
Intel i7-3820, 32 GB DDR3-1600, Intel 330 SSD Boot Drive, WD 3TB Data Drive, Radeon HD7770 GHz Edition, Windows 10 Professional 64 Bit
 


#13 mixedcolors

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Posted 17 June 2009 - 04:13 PM

Mixedcolors,

Boopme will direct you from here. I wasn't sure what shift she was working and only wanted to get you going in the right direction.

Tom


Thank You :thumbsup:

#14 golfdude

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Posted 17 June 2009 - 04:21 PM

Mixedcolors,

No problem. You have the best of the best working on your problem. Boopme will solve it for you.

Tom

Thanks,
Golfdude

America is all about speed. Hot, nasty, badass speed. -Eleanor Roosevelt, 1936
Intel i7-3820, 32 GB DDR3-1600, Intel 330 SSD Boot Drive, WD 3TB Data Drive, Radeon HD7770 GHz Edition, Windows 10 Professional 64 Bit
 


#15 mixedcolors

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Posted 17 June 2009 - 06:10 PM

Yeah I've been trying to get that program to run and I just keep getting that stupid message.




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