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Computer FUBARed - firefox, windows update, dvd burner all do not work.

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3 replies to this topic

#1 Gregol_X2


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Posted 13 June 2009 - 06:59 PM

OK, where to begin....

I am using Windows XP sp2. I hope posting multiple problems at once like this isn't a violation of use? If it is, just disregard all points from 4 to 7; i am quite sure the first 3 at least are related (and suspect the rest are too, but can't be certain). I don't know much about computers so I hope this post is as it should me, please forgive me if not.

1) Windows update does not work. When I click on it from the start menu, google comes up instead. Even typing the website into the address bar still takes me to google. Both in IE 7 and firefox. Both browsers are hijacked.

2) When clicking on links in Google, i am typically redirected to a spam website. this does not happen all the time, and furthermore if I copy and paste the address of a link into the address bar, it works; only clicking on links redirects me. this is true for both firefox and IE 7.

3) When I open up firefox, I get:

"Redirect Loop

Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

although I can then still manually go to google; it's as annoying as hell.

4) my dvd burner does not work. I posted this elsewhere in the forum but I think it's related to malware because it's so mysterious. I posted it here: http://www.bleepingcomputer.com/forums/t/229498/windows-suddenly-fails-to-recognise-dvd-rscd-rs-as-such/ but I really think it's related to my computer overall being FUBAR; it's NOT the burner, i tested it on a freind's machine.

5) sometimes an error box saying ' windows application has performed an illegal operation and needs to close' and gives me an option to send an error report; but I have no idea which program it was that crashed or what relevance this has to anything that I am doing.

6) I takes forever to delete files form my computer, and explorer crashes if I try to delete more than about 30 files at once. Note it has nothing to do with how big the files are, if a file is 2 gigs in size it deletes right away, but if i even try to highlight more than about 30 files at once, it freezes. deleting a folder with many files inside has the same effect though i can highlight it no problem. attempting to delete it will crash explorer. it's like I only have 4 bits to address memory locations or something. very strange.

7) despite me having optimized it when i first reformatted back in January, and having very few non-essential services run at startup, the computer is quite slow and sometimes freezes up or slows down suddenly for seemingly no reason while at other times it's lightning fast as it should be.

Now, all of these are listed from most crucial to least important. Really only the first 4are killing me; the rest range from just frustrating (5-6) to merely annoying(7).

Anyway, here is the DDS log; any help would be very appreciated, thanks!

DDS (Ver_09-05-14.01) - NTFSx86
Run by Robert at 17:28:34.39 on 13/06/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.2.1033.18.1023.307 [GMT -6:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton AntiVirus *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Robert\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://search.orbitdownloader.com
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SVCHOST.EXE] c:\windows\system32\drivers\svchost.exe
uRunServices: [Hotfix-KB5504305] c:\windows\system32\rundll82.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program

files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ccApp] c:\program files\common files\symantec shared\ccApp.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\viarai~1.lnk - c:\program files\via\raid\raid_tool.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1232233971171
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1232234108812
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: NameServer =,
TCP: {4222EB0E-4E60-4917-BE03-3173F139DD81} =,
Notify: AtiExtEvent - Ati2evxx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\robert\applic~1\mozilla\firefox\profiles\590clgpz.default\
FF - plugin: c:\program files\ace mega codecs pack\systems\realmedia\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\ace mega codecs pack\systems\realmedia\browser\plugins\nprpjplug.dll

FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 viasraid;viasraid;c:\windows\system32\drivers\viasraid.sys [2009-1-17 77312]
R2 EraserSvc10910;Symantec Eraser Service;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-6-4 109160]
R3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2009-3-10 89600]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-14 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090613.003\NAVENG.SYS [2009-6-13 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090613.003\NAVEX15.SYS [2009-6-13 876144]
S3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-6-4 109160]
S3 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-6-4 109160]

=============== Created Last 30 ================

2009-06-13 12:46 46,640 a------- c:\windows\system32\msln.exe
2009-06-06 15:13 82,432 a------- c:\windows\system32\msxml4r.dll
2009-06-06 15:13 44,544 a------- c:\windows\system32\msxml4a.dll
2009-06-06 15:13 1,233,920 a------- c:\windows\system32\msxml4.dll
2009-06-06 14:59 --d----- c:\docume~1\alluse~1\applic~1\MiKTeX
2009-06-06 14:09 --d----- c:\program files\MiKTeX 2.7
2009-06-06 12:14 --d----- c:\program files\TeXnicCenter
2009-05-26 09:26 37,888 a------- c:\windows\system32\drivers\gxvxctoygltmxowkmnbcduxjtlsmpifbhcxmq.sys
2009-05-23 13:24 37,888 a------- c:\windows\system32\drivers\gxvxcmudrudqbdmrqtentrotfuwkoppjxvklt.sys
2009-05-19 15:44 37,888 a------- c:\windows\system32\drivers\gxvxcipbokesdkedydmputewxqcbwvibnrwiy.sys
2009-05-18 16:09 37,888 a------- c:\windows\system32\drivers\gxvxcmovyurmwbwwqieewfvpliqwbrsonswei.sys
2009-05-18 15:10 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-18 15:10 73,728 a------- c:\windows\system32\javacpl.cpl
2009-05-17 15:20 37,888 a------- c:\windows\system32\drivers\gxvxcmtagxymppbnrevpiyfucvumexmehwrit.sys
2009-05-17 13:24 37,888 a------- c:\windows\system32\drivers\gxvxctuirxltewmixfmfqdppakoobiqptsnph.sys
2009-05-15 08:12 37,888 a------- c:\windows\system32\drivers\gxvxcsbsivbqaecxcnqrunuchutfkbftivkdm.sys

==================== Find3M ====================

2009-05-31 21:07 56,207 a------- c:\windows\Sysvxd.exe
2009-04-21 10:11 40,068 a---h--- c:\windows\system32\mlfcache.dat
2009-03-08 13:36 41,592 a------- c:\docume~1\robert\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 17:30:21.78 ===============

Attached Files

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#2 Gregol_X2

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Posted 18 June 2009 - 02:49 PM

UPDATE: I know I have the Troj/Rustok-N virus on my computer and don't know how to get rid of it. I proba bly have other ones too.

How do you edit a post/ i want to update the title of my topic???

#3 Net_Surfer


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Posted 22 June 2009 - 01:43 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay


We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Kind regards


#4 Orange Blossom

Orange Blossom

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Posted 26 June 2009 - 01:18 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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