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IE Closing Windows Randomly

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2 replies to this topic

#1 bnkmom


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  • Local time:06:18 AM

Posted 13 June 2009 - 06:45 PM

While on Facebook the other day, I accidentally clicked on a link (meant to click delete, but was momentarily distracted by screaming kids!) that seems to have given me a virus. My Symantec AntiVirus found InternetAntiVirus on my computer and it appears to have cleaned it. Then in the process of cleaning InternetAntiVirus, it found Trojan-Spy as well. That too appears to be cleaned, but earlier today my husband purchased SpywareDetector to run in conjunction with Symantec.

During the last scan about 30 minutes ago, SpywareDetector wasn't able to find any spyware/malware/etc. However, now my IE windows randomly close. The only one that is consistent is Facebook. Everytime I try to log on, the IE window closes. So far I have not had consistent problems with any other site and the only one that hasn't automatically at all is yours (yea!) SpywareDetector noted a number of registry files that have been altered, so I want to find out if any of these alterations are causing the problems with IE closing.

DDS (Ver_09-05-14.01) - NTFSx86
Run by Katie Dooley at 19:31:34.68 on Sat 06/13/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.343 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\SpywareDetector\SDService.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Max Registry Cleaner\MaxRCSystemTray.exe
C:\Program Files\SpywareDetector\SDMainService.exe
C:\Program Files\SpywareDetector\SDActiveMonitor.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\Katie Dooley\Desktop\PC Problems\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://yahoomail.com/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}
uSearch Bar = hxxp://safesearch.cyberdefender.com/smallsearch.html
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ScanSoft OmniPage SE 4.0-reminder] "c:\program files\scansoft\omnipagese4.0\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\scansoft\omnipagese4.0\ereg\ereg.ini"
mRun: [SDActiveMonitor] c:\program files\spywaredetector\SDActiveMonitor.exe -AUTO
mRun: [RCAutoLiveUpdate] c:\program files\max registry cleaner\MaxLURC.exe -AUTO
mRun: [RCSystemTray] c:\program files\max registry cleaner\MaxRCSystemTray.exe
mRunOnce: [gvu] cmd.exe /c rd /s /q "c:\program files\Gamevance"
mRunOnce: [gvu2] cmd.exe /c reg delete HKCU\Software\gvtl /f
mRunOnce: [gvu3] cmd.exe /c reg delete HKCU\Software\AppDataLow\gvtl /f
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {5727FF4C-EF4E-4d96-A96C-03AD91910448} - hxxp://www.srtest.com/srl_bin/sysreqlab_ind.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1236832401779
DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} - hxxp://www.facebook.com/controls/contactx.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238102312562
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/popcap/bejeweled2/popcaploader_v6.cab
TCP: {43D38A7B-4610-4287-A29D-AA4EA91D3972} =,
Notify: igfxcui - igfxsrvc.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
Notify: SDNotify - c:\program files\spywaredetector\SDNotify.dll

============= SERVICES / DRIVERS ===============

R1 podmenadrv;podmenadrv;c:\program files\podmena\podmena.sys [2009-6-11 9472]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968]
R1 SDManager;SDManager;c:\program files\spywaredetector\SDManager.sys [2009-6-13 13696]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-7 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-7 169632]
R2 SDMainSvc;SDMainSvc;c:\program files\spywaredetector\SDMainService.exe [2009-6-13 923088]
R2 SDService;SDService;c:\program files\spywaredetector\SDService.exe [2009-6-13 1720192]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-3-17 1799408]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-15 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090612.003\naveng.sys [2009-6-12 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090612.003\navex15.sys [2009-6-12 876144]
R3 SDActMon;SDActMon;c:\program files\spywaredetector\SDActMon.sys [2009-6-13 21888]
S2 gupdate1c9df2cc9bff388;Google Update Service (gupdate1c9df2cc9bff388);c:\program files\google\update\GoogleUpdate.exe [2009-5-27 133104]
S3 i740;i740;c:\windows\system32\drivers\i740nt5.sys [2009-3-11 58592]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952]
S3 TSUSB2;Driver for TellerScan Device;c:\windows\system32\drivers\TSUSB2.SYS [2007-7-26 54016]
UnknownUnknown CDAVFS;CDAVFS; [x]

=============== Created Last 30 ================

2009-06-13 18:12 63 a------- c:\windows\system\SysRegC.dll
2009-06-13 18:12 143,360 a------- c:\windows\system32\GetHardDiskNo.dll
2009-06-13 18:12 <DIR> --d----- c:\windows\MaxSecureBackup
2009-06-13 18:12 <DIR> --d----- c:\program files\Max Registry Cleaner
2009-06-13 14:48 123 a------- c:\windows\system\SysSD.dll
2009-06-13 14:48 104 a------- c:\windows\system32\ProxySettings.ini
2009-06-13 14:48 13,776 a------- c:\windows\system32\SDEarlyDelete.exe
2009-06-13 14:48 110 a------- c:\windows\system32\SDEarlyDelete.ini
2009-06-13 14:48 1,060,864 a------- c:\windows\system32\CheckDll.dll
2009-06-13 14:48 <DIR> --d----- c:\program files\SpywareDetector
2009-06-13 13:48 <DIR> --d----- c:\program files\Trend Micro
2009-06-13 13:38 63 a------- c:\windows\st_affiliate.ini
2009-06-13 12:52 3,246 a------- c:\windows\system32\wbem\Outlook_01c9ec4748c380d8.mof
2009-06-12 18:59 58,291,980 a------- C:\SYM_REGISTRY_BACKUP.reg
2009-06-12 17:10 <DIR> --d----- c:\windows\pss
2009-06-12 17:05 2 ----h--- c:\windows\ro123290.dat
2009-06-12 17:05 1 ----h--- c:\windows\bf23567.dat
2009-06-12 17:05 43,520 a------- c:\windows\freddy46.exe
2009-06-12 17:05 2 ----h--- c:\windows\ro123198.dat
2009-06-11 18:55 1 a------- c:\windows\dk39fi4fe.dat
2009-06-11 18:54 <DIR> --d----- c:\program files\podmena
2009-06-11 18:54 1 a------- c:\windows\9g2234wesdf3dfgjf23
2009-06-11 18:54 2 ----h--- c:\windows\ro122458.dat
2009-06-11 18:54 1 ----h--- c:\windows\f23567.dat
2009-06-11 18:54 2 ----h--- c:\windows\ro122366.dat
2009-06-10 18:24 <DIR> --d----- c:\program files\SystemRequirementsLab
2009-06-10 17:53 2,414,360 a------- c:\windows\system32\d3dx9_31.dll
2009-06-10 17:53 <DIR> --d----- c:\windows\Logs
2009-06-10 17:53 <DIR> --d----- c:\program files\Sony Online Entertainment
2009-06-07 07:17 33 a------- c:\windows\hegames.ini
2009-06-04 00:59 <DIR> --d----- C:\Backups - Dooley Pics
2009-06-04 00:43 <DIR> --d----- c:\windows\system32\NtmsData
2009-05-27 18:24 <DIR> --d----- c:\windows\system32\Adobe
2009-05-26 01:58 <DIR> --d----- C:\PCP10

==================== Find3M ====================

2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-29 00:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-29 00:55 78,336 -------- c:\windows\system32\ieencode.dll
2009-04-17 08:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 10:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-03-26 17:48 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat

============= FINISH: 19:31:58.46 ===============

Attached Files

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#2 Net_Surfer


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  • Local time:03:18 AM

Posted 22 June 2009 - 01:42 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay


We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Kind regards


#3 Orange Blossom

Orange Blossom

    OBleepin Investigator

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Posted 26 June 2009 - 01:10 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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