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Unknown Trojan - pop-ups to insert install disc for OfficeXP


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2 replies to this topic

#1 Scott Bradley

Scott Bradley

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Posted 13 June 2009 - 12:53 PM

Hi. Our HP laptop is acting strange, telling us to insert the install disc for Office XP whenever we try to open "my Computer" or save anything to the desktop. I found a lot of weird .dll files in the User\AppData\Local\Temp folder. When I deleted everything in that folder and re-booted, there were multiple instances of WT_Plugin.dll in a bunch of folders. However, I've scanned with Avast Home, Avast virus remover, Trojan Remover, Windows Defender and Norton Security Scan and got a clean scan with all of them. So, here I am. I hope someone can help. I've pasted below the DDS log. Thanks in advance!

DDS (Ver_09-05-14.01) - NTFSx86
Run by Mikel at 10:42:42.56 on Sat 06/13/2009
Internet Explorer: 7.0.6000.16851 BrowserJavaVersion: 1.6.0_07
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1982.1162 [GMT -7:00]

AV: avast! antivirus 4.8.1335 [VPS 090613-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: avast! antivirus 4.8.1335 [VPS 090613-0] *enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Windows\System32\TUProgSt.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\System32\rundll32.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\system32\wbem\unsecapp.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Mikel\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=laptop
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\mikel\appdata\roaming\mozilla\firefox\profiles\zum59pfk.default\
FF - prefs.js: browser.startup.homepage - hxxp://mail.google.com/mail/?shva=1#inbox|http://www.sfgate.com/|http://bb.csueastbay.edu/webapps/portal/frameset.jsp|http://webmail.iaabc.org/src/webmail.php|http://www.facebook.com/home.php#/home.php?ref=home|https://mail.google.com/a/felineminds.com/?ui=1|https://iaabc.grouphub.com/projects/2444430/todo_lists
FF - component: c:\users\mikel\appdata\roaming\mozilla\firefox\profiles\zum59pfk.default\extensions\piclens@cooliris.com\components\piclensstub.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\users\mikel\appdata\roaming\mozilla\firefox\profiles\zum59pfk.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll

---- FIREFOX POLICIES ----
FF - user.js: network.http.max-persistent-connections-per-server - 4
FF - user.js: nglayout.initialpaint.delay - 600
FF - user.js: content.notify.interval - 600000
FF - user.js: content.max.tokenizing.time - 1800000
FF - user.js: content.switch.threshold - 600000

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-7-7 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-7-7 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2008-7-7 51792]
R2 TuneUp.ProgramStatisticsSvc;TuneUp Program Statistics Service;c:\windows\system32\TUProgSt.exe [2009-3-27 603904]

=============== Created Last 30 ================

2009-06-13 09:54 <DIR> --d----- c:\program files\Trend Micro
2009-06-13 09:44 <DIR> --d----- c:\programdata\TEMP
2009-06-13 09:44 <DIR> --d----- c:\program files\Trojan Remover
2009-06-13 09:40 162,304 a------- c:\windows\system32\ztvunrar36.dll
2009-06-13 09:40 153,088 a------- c:\windows\system32\unrar3.dll
2009-06-13 09:40 77,312 a------- c:\windows\system32\ztvunace26.dll
2009-06-13 09:40 75,264 a------- c:\windows\system32\unacev2.dll
2009-06-13 09:40 69,632 a------- c:\windows\system32\ztvcabinet.dll
2009-06-13 09:40 <DIR> --d----- c:\users\mikel\appdata\roaming\Simply Super Software
2009-06-13 09:40 <DIR> --d----- c:\programdata\Simply Super Software
2009-06-13 09:40 <DIR> --d----- c:\progra~2\Simply Super Software
2009-06-12 22:45 1,244,672 a------- c:\windows\system32\mcmde.dll
2009-06-12 22:45 428,032 a------- c:\windows\system32\EncDec.dll
2009-06-12 22:45 177,152 a------- c:\windows\system32\mpg2splt.ax
2009-06-12 22:45 292,352 a------- c:\windows\system32\psisdecd.dll
2009-06-12 22:45 217,088 a------- c:\windows\system32\psisrndr.ax
2009-06-12 22:45 80,896 a------- c:\windows\system32\MSNP.ax
2009-06-12 22:45 68,608 a------- c:\windows\system32\Mpeg2Data.ax
2009-06-12 22:45 57,856 a------- c:\windows\system32\MSDvbNP.ax
2009-06-12 22:44 2,028,032 a------- c:\windows\system32\win32k.sys
2009-06-12 22:43 696,832 a------- c:\windows\system32\localspl.dll
2009-06-12 22:39 788,992 a------- c:\windows\system32\rpcrt4.dll
2009-06-12 17:34 <DIR> --d----- c:\windows\system32\drivers\NSS
2009-06-12 17:34 <DIR> --d----- c:\programdata\Norton
2009-06-12 17:34 <DIR> --d----- c:\program files\Norton Security Scan
2009-06-12 17:34 <DIR> --d----- c:\progra~2\Norton
2009-06-12 17:34 <DIR> --d----- c:\programdata\NortonInstaller
2009-06-12 17:34 <DIR> --d----- c:\program files\NortonInstaller
2009-06-12 17:34 <DIR> --d----- c:\progra~2\NortonInstaller
2009-06-07 11:42 <DIR> --d----- c:\users\mikel\appdata\roaming\Macrovision
2009-06-07 10:42 65 a------- c:\windows\minitab.ini
2009-06-07 10:41 <DIR> --d----- c:\programdata\Macrovision
2009-06-07 10:28 <DIR> --d----- c:\program files\Minitab 15
2009-05-21 21:30 376,832 a------- c:\windows\system32\winhttp.dll
2009-05-21 21:29 500,736 a------- c:\windows\system32\msdtcprx.dll
2009-05-21 21:29 30,208 a------- c:\windows\system32\xolehlp.dll
2009-05-18 07:50 1,233,408 a------- c:\windows\system32\lsasrv.dll
2009-05-18 07:50 72,704 a------- c:\windows\system32\secur32.dll
2009-05-18 07:50 25,600 a------- c:\windows\system32\amxread.dll
2009-05-18 07:50 14,848 a------- c:\windows\system32\apilogen.dll
2009-05-18 07:50 7,680 a------- c:\windows\system32\lsass.exe

==================== Find3M ====================

2009-06-13 10:14 13,025 a------- c:\users\mikel\appdata\roaming\nvModes.dat
2009-06-12 22:35 72,704 a------- c:\windows\system32\admparse.dll
2009-06-12 22:35 52,736 a------- c:\windows\apppatch\iebrshim.dll
2009-06-12 22:35 827,392 a------- c:\windows\system32\wininet.dll
2009-06-12 22:35 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-12 22:35 48,128 a------- c:\windows\system32\mshtmler.dll
2009-06-12 22:35 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-06-12 22:35 56,320 a------- c:\windows\system32\iesetup.dll
2009-06-12 08:01 1,834 a------- c:\users\mikel\appdata\roaming\SAS7_000.DAT
2009-05-18 07:50 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-05-10 13:47 93,680 a------- c:\users\mikel\appdata\roaming\GDIPFONTCACHEV1.DAT
2009-05-01 11:30 3,366,912 a------- c:\windows\system32\GPhotos.scr
2009-03-27 22:32 8,147,968 a------- c:\windows\system32\wmploc.DLL
2009-03-27 22:32 7,680 a------- c:\windows\system32\spwmp.dll
2009-03-27 22:32 4,096 a------- c:\windows\system32\dxmasf.dll
2009-03-27 22:29 269,824 a------- c:\windows\system32\schannel.dll
2009-03-27 22:26 622,080 a------- c:\windows\system32\icardagt.exe
2009-03-27 22:26 97,800 a------- c:\windows\system32\infocardapi.dll
2009-03-27 22:26 11,264 a------- c:\windows\system32\icardres.dll
2009-03-27 22:26 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-03-27 22:26 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-03-27 22:26 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-03-27 22:26 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-03-27 22:03 96,760 a------- c:\windows\system32\dfshim.dll
2009-03-27 22:03 41,984 a------- c:\windows\system32\netfxperf.dll
2009-03-27 22:03 282,112 a------- c:\windows\system32\mscoree.dll
2009-03-27 22:03 158,720 a------- c:\windows\system32\mscorier.dll
2009-03-27 22:03 83,968 a------- c:\windows\system32\mscories.dll
2009-03-27 17:34 603,904 a------- c:\windows\system32\TUProgSt.exe
2009-03-27 17:34 360,192 a------- c:\windows\system32\TuneUpDefragService.exe
2009-01-09 09:37 1,452 a------- c:\users\mikel\appdata\roaming\wklnhst.dat
2009-01-03 20:11 174 a--sh--- c:\program files\desktop.ini
2008-10-18 13:52 51,200 a------- c:\windows\inf\infpub.dat
2008-10-18 13:52 665,600 a------- c:\windows\inf\drvindex.dat
2008-10-18 13:52 86,016 a------- c:\windows\inf\infstrng.dat
2008-10-18 13:52 86,016 a------- c:\windows\inf\infstor.dat
2008-08-06 07:05 56 a---h--- c:\programdata\ezsidmv.dat
2008-08-06 07:05 56 a---h--- c:\progra~2\ezsidmv.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 10:43:29.28 ===============

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#2 Net_Surfer

Net_Surfer

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Posted 22 June 2009 - 01:37 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 Orange Blossom

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Posted 26 June 2009 - 01:12 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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