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windows hangs anonymously; system n sypware tools diabled


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#1 nick1983

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Posted 13 June 2009 - 11:59 AM

hi
i am facing problem with my windows which hangs at uneven intervals leaving me with no option but restart the system

i tried repairing windows installation where ihad an error " dsnpfd.sys" file missing but that i guess shouldnt be a problem

i have monitored my cpu temp - which has a working temp of 41 - 56 degrees
hdd runs at 43 degrees
additionally my GPU runs at around 61 degrees
so i dont suspect pc hanging due to temperature as i see such figures all the time



problems...
1. computer hangs
2. cant defragment
3. cant update windows
4. super anti spyware and malware bytes are not working (tried installing couple of times but doesnt run even in safe mode)
5. microsoft .com doesnt open!!! rest all sites work fine
6. chkdsk /r doesnt get performed at restart


i have scanned my pc (using Mcafee) byt there doesn't seem to be any virus except some busted keygens and patchs


please help as i am not able to understand if its a software or hardware error


system spec
4300 core 2 duo
2 x 1 gb 800mhz transcend ram
160gb toshiba sata hdd
samsung dvd writer
p965 neo MSI mobo
nvidia 8500gt 512mb graphic card


hjsplit gets installed but doesnt run even in safe mode
even did renaming the mbam files but no use
please help

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#2 boopme

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Posted 13 June 2009 - 04:27 PM

Try reinstalling MBAM..
Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 nick1983

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Posted 15 June 2009 - 02:33 AM

thanks buddy this worked, i ran mbam and folowing was the log

Malwarebytes' Anti-Malware 1.37
Database version: 2281
Windows 5.1.2600 Service Pack 2

15/06/2009 12:42:13
mbam-log-2009-06-15 (12-42-09).txt

Scan type: Full Scan (C:\|)
Objects scanned: 153539
Time elapsed: 12 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\gxvxc (Rootkit.Agent) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6dc402db-a2c4-413c-a96a-c54e209e8ab5}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{6dc402db-a2c4-413c-a96a-c54e209e8ab5}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\WinRAR\patch.exe (Trojan.Downloader) -> No action taken.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> No action taken.



i let it fix the same automatically
the 2nd can ran clean
however this has just enabled mbam and super antspyware
rest things remain the same
please help

#4 boopme

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Posted 15 June 2009 - 09:53 AM

OK cool!!. Let's see what else is on here.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 nick1983

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Posted 16 June 2009 - 02:06 PM

todays scans, as u said; ran clean

but i have a preceeding logs will share with u

===============
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/16/2009 at 03:28 AM

Application Version : 4.1.1046

Core Rules Database Version : 3939
Trace Rules Database Version: 1881

Scan type : Quick Scan
Total Scan Time : 00:09:31

Memory items scanned : 390
Memory threats detected : 0
Registry items scanned : 404
Registry threats detected : 7
File items scanned : 7515
File threats detected : 4

Rootkit.Agent/Gen-RustockGx
HKLM\System\ControlSet008\Services\gxvxcserv.sys
C:\WINDOWS\SYSTEM32\DRIVERS\GXVXCWIJTKNQTXJCEWTPNBVXTUGCXIKSTWKML.SYS
HKLM\System\ControlSet008\Enum\Root\LEGACY_gxvxcserv.sys
C:\WINDOWS\SYSTEM32\GXVXCEBPQVTWJJLTGTDHIBPTDFYMPVPLJOSYR.DLL
C:\WINDOWS\SYSTEM32\GXVXCTPTIMETUMSHSQBCYUOMAAXIRGVGNODEK.DLL

Adware.Tracking Cookie
C:\Documents and Settings\Nishant\Cookies\nishant@ad.yieldmanager[1].txt

Rootkit.Agent/Gen-GXServ
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#start
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#type
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#imagepath
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#group

-------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/16/2009 at 00:20 AM

Application Version : 4.1.1046

Core Rules Database Version : 3939
Trace Rules Database Version: 1881

Scan type : Complete Scan
Total Scan Time : 00:20:49

Memory items scanned : 432
Memory threats detected : 0
Registry items scanned : 6572
Registry threats detected : 15
File items scanned : 16021
File threats detected : 3

Trojan.Unknown Origin
HKU\.DEFAULT\Software\ColdWare
HKU\S-1-5-18\Software\ColdWare

Rootkit.Agent/Gen-GXServ
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#start
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#type
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#imagepath
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys#group
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\modules
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\modules#gxvxcserv
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\modules#gxvxcl
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\modules#gxvxcclk
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\Enum
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\Enum#0
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\Enum#Count
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\Enum#NextInstance

Trojan.Agent/Gen-PEC
C:\PROGRAM FILES\REAL\REALPLAYER\RP11_ACTIVATOR.EXE

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ad.yieldmanager[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@atdmt[1].txt
-------------------------------------

mbam log


Malwarebytes' Anti-Malware 1.37
Database version: 2281
Windows 5.1.2600 Service Pack 2

15/06/2009 12:43:21
mbam-log-2009-06-15 (12-43-21).txt

Scan type: Full Scan (C:\|)
Objects scanned: 153539
Time elapsed: 12 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\gxvxc (Rootkit.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6dc402db-a2c4-413c-a96a-c54e209e8ab5}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{6dc402db-a2c4-413c-a96a-c54e209e8ab5}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.176,85.255.112.189 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\WinRAR\patch.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.
================

Trojan scanner says


a fileis loaded by a (hidden) services registry key
C:\WINDOWS\system32\drivers\gxvxcuteparmtbppxmqsuiltpibmdlwdfxuxo.sys
this file has not been found

the file is called from the following registry key
HKLM\SYSTEM\CurrentControlSet\Services\gxvxcserv.sys\"ImagePath"


FILE IS SUSPICIOUS: LOADED VIA HIDDEN (ROOTKITTED) ENTRY
---------------------------------------------------------


i can see the same in my registry"gxvxcserv.sys" but cant delete as the key contains nothing

my pc still freezes with only the mouse pointer moving which freezes after few useless clicks; and i have no oprtion but reset
please help

Edited by nick1983, 16 June 2009 - 02:09 PM.





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