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winantivirus2007, smitfraud? need help please


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#1 ggladding

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Posted 13 June 2009 - 05:40 AM

A plea to those who would help me,

My PC got infected via torrent download I believe, as this was a fairly new machine with nothing very important housed on it, I went ahead and re-installed XP home with the DELL operating system reinstall disk provided with the machine and did all the windows updates service pack three and all the security updates after that.The machine is not behaving as aggresivly with the pop-ups as it was, but when navigating to a web page a few minutes ago I got a strikingly similar popup page so I am assuming that the problem is not solved.

Also, I am unable to uninstall AVG 8.5 free version, it tells me I have 1 error and it fails.

I guess the first step is for me to ask for help and determine if I am infected. So, I am here asking for help.

Great Thanks in advance,

Geoff

Edited by ggladding, 13 June 2009 - 05:49 AM.


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#2 Zllio

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Posted 13 June 2009 - 06:56 AM

Hi ggladding,

There's a difference between a re-install and a reformat and fresh install. Simply reinstalling the operating system may not get rid of malware. Since it's possible that there are viruses in your archived data, why don't we look at a couple of scans that should help see if there's something in there. Please do the following:



Step 1: AFT Cleaner



If you're running XP, please run ATF cleaner according to the following instructions. If you're using Vista, please skip this step and continue with step 2.


Please download ATF Cleaner by Atribune & save it to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".



Step 2: MalwareBytes


Please download Malwarebytes Anti-Malware and save it to your desktop.
MalwareBytes

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable security programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Step 3: BitDefender


Next I woiuld like for you to run an online scan called BitDefender. You will need to use Internet Explorer for this scan (not Firefox or another browser).

Please run a BitDefender Online Scan

  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.


Step 4: AntiVirus Program



Please try uninstalling your AVG 8.5 and then try reinstalling it again now that these scans have been completed.


Step 5: Report



Now I need the following information:

1) Please let me know if you were able to install your antivirus after completing the above scans.
2) Post your MalwareBytes log
3) Post the log from BitDefender


Thanks.
Zllio

#3 ggladding

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Posted 13 June 2009 - 08:50 AM

The malware name was Trojan-Keylogger.Win32.fung, i finally saw the screnshot I recognized.

To be more clear, I did format the partition that held the OS, before I re-installed.

Also, as I was unsure where to post, I also have a topic here http://www.bleepingcomputer.com/forums/t/233596/trojan-keyloggerwin32fung/
it contains the psuedo hijack this data.

--------------------

Malwarebytes' Anti-Malware 1.37
Database version: 2271
Windows 5.1.2600 Service Pack 3

6/13/2009 7:44:15 AM
mbam-log-2009-06-13 (07-44-15).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 109282
Time elapsed: 23 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----------

I accidentally saved bitdefender results as html, but here is the image

Posted Image


---------------



AVG 8.5 Free still doesnt uninstall.

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

Edited by ggladding, 13 June 2009 - 09:19 AM.


#4 Zllio

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Posted 13 June 2009 - 02:44 PM

Hi ggladding,


First let's try to get the AVG uininstalled. Do you have another antivirus installation file downloaded, so you can install it while you're still disconnected from the internet? If not, please download one of the following installation files and save it to a place where you can find it later:

To uninstall AVG 8.5, you need to first download the installer and store it on your computer. Do not run it from the intenet. When you run the installation file, it will give you three options, add/remove components, repair and uninstall. Here are the instructions:

* please download the latest AVG 8.5 installation file from the Download section of our website
* When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location where the installation file should be stored.
We recommend saving the file to the Desktop.
* Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG...) and launch the installation by double-clicking on it.
* The following screen will be displayed during the installation process:


Add/Remove Components - choose this option if you want to add or remove some AVG component
Repair installation - this option repairs or reinstalls missing or damaged components of AVG
Uninstall - this option removes the AVG program from your PC


Choose Uninstall and allow it to run.



If you are sucessful in removing AVG 8.5, please install another antivirus, update it and run it. Let me know if your unintall of AVG 8.5 was successful and if so, what results you got from the scan of your new antivirus.

Thanks.
Zllio


#5 ggladding

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Posted 13 June 2009 - 03:15 PM

Extracting setup from desktop and then using the Uninstall option while disconnected from the internet failed as well, with the same error code. One note, it is the AVG 8.5 Free Version.

I did find this via google search, NOTE, I have not done it, I just posted FYI


1.Open the registry editor and navigate to the following key: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
2.Right-click on the Windows key.
3.Choose Permissions, then click Advanced.
4.The first two entries should start with "Deny" pertaining to the "Everyone" group.
5.Highlight the first entry and click Remove. Now remove the other "Deny" entry.
6.Close the registry editor and try your installation again.
This should solve the problem. If it doesn't solve your particular installation problem, please comment, below

Edited by ggladding, 13 June 2009 - 06:14 PM.


#6 ggladding

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Posted 13 June 2009 - 11:05 PM

I just want to make it clear that I did not do the registry change as outlined in the last reply, even though the popups have not returned since the HD formatting, I am concerned that the AVG wont uninstall.

#7 Zllio

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Posted 14 June 2009 - 05:04 AM

Hi ggladding,

Try this one. It has an actual remover. I'll also give you a link for how to finish after you run the AVG Remover tool.

AVG Remover: http://www.avg.com/download-tools


A thread about this: http://freeforum.avg.com/read.php?12,178110,178110

Let me know if this works.

Zllio

#8 Zllio

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Posted 14 June 2009 - 02:12 PM

ggladding,

I wanted to add one thing to my last post. I checked the entries in the registry that you mentioned, and there are two standard read-only entries at the beginning of the list, but Everyone is not one of them. Which entries do you have under this key? I would not recommend making any changes to the registry unless you have a backup, as changes to the registry can render your system unusable. Please try the AVG removal tool first and see if that works.

Zllio

#9 ggladding

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Posted 15 June 2009 - 11:36 PM

I went ahead and reformatted the HD while disconnected from the internet, fixed the MBR, checked for rootkits with the Sophos Anti-Rootkit tool,and then installed Avira.

Edited by ggladding, 16 June 2009 - 12:59 AM.


#10 Zllio

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Posted 16 June 2009 - 10:06 AM

Thanks for reporting back ggladding. I have a feeling you saved yourself some time in this case. I expect it was an installer problem, but you can spend a lot of time trying to track those things down when the easy solutions don't work. Be sure not to put any infected external media in your computer!

Zllio

#11 ggladding

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Posted 18 June 2009 - 10:08 PM

I just wish I felt 100% posite that all remnants have been removed. Should I feel confident that this machine is clean? I guess I just dont feel confident in detecting.

#12 Zllio

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Posted 19 June 2009 - 03:39 AM

Hi ggladding,

If you did a reformat and not just a new installation and if you fixed the MBR, your computer will be fine. The problem with AVG 8.5 may not have been malware-related, so putting in a new antivirus program was a good idea. The only infections that could bother after you have reformatted, done a fresh install and fixed the MBR, is if you had an external drive that was infected. It would be a good idea to take the contents of any flash drives you have and put them into a folder on your computer and scan them directly with your antivirus. Depending on the amount of data, they could be zipped and BitDefender online scan will scan archived data, so that would be one possibility. BitDefender has a browse feature that will allow you to scan a single drive or a single folder. And for general computer safety, I'll post you some information below. It's a really good idea to install Spybot S&D and use their Immunize feature. Also, for your protection, I would advise installing Spyware Blaster.


General Computer Safety

Windows Updates


In the previous instructions I mentioned that you are missing the service packs for Windows. The easiest way to correct this is to set your computer to accept automatic updates. This will ensure that the updates are installed in the recommended order. To make sure they are turned on, go to Start > Control Panel and double-click on Security Center to open it. At the bottom you'll see four icons. One of these is Automatic Updates. Click on this, and in the small window that opens up, check Automatic (recommended). For further reading about windows updates and if you wish to install the updates manually, please see the information in the box below.

unpatched Windows systems are a security risk to everyone on the internet. Malware spreads faster and more extensively. Whenever a security problem in its software is found, Microsoft will usually create a patch for it. After the patch is installed, attackers can't use the vulnerability to install malicious software on your computer. So keeping up-to-date with all these security patches will help prevent malware from reinfecting your machine. Here is some more information about using updates:How to use Microsoft Update. Further information can be found at Windows Xp Service Pack 3 (sp3) Information

You can check for and install Microsoft applications at Microsoft applications


Please reboot and repeat the update process until there are no more updates to install.


Visit Microsoft's Windows Update Site Frequently


Practice Safe Internet

Below is a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.

  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.

  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.

  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.

    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites

  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.

  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.

  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.

  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.

  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.

  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.



Make your Internet Explorer more secure - This can be done by following these simple instructions:


(unless you are using ZoneAlarm Security Suite or something similar, then you would secure the browser thru the firewall).* From within Internet Explorer click on the Tools menu and then click on Options.
* Click once on the Security tab
* Click once on the Internet icon so it becomes highlighted.
* Click once on the Custom Level button.
* Change the Download signed ActiveX controls to Prompt
* Change the Download unsigned ActiveX controls to Disable
* Change the Initialise and script ActiveX controls not marked as safe to Disable
* Change the Installation of desktop items to Prompt
* Change the Launching programs and files in an IFRAME to Prompt
* Change the Navigate sub-frames across different domains to Prompt
* When all these settings have been made, click on the OK button.
* If it prompts you as to whether or not you want to save the settings, press the Yes button.
* Next press the Apply button and then the OK to exit the Internet Properties page.


Also see the following:


Working with Internet Explorer 6 Security Settings

Use a different browser other than IE (most exploits are pointed towards IE). One of them is Firefox

It is also worth trying Thunderbird for controlling spam in your e-mail.



Free software for keeping your computer safe


Simple and easy ways to keep your computer safe and secure on the Internet


And more freeware programs regarded as useful by the users of this forum:


Commonly Used Freeware Replacements

Please also have a look at the following links, giving some advice and suggestions for preventing future infections:


Zllio




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